Citibank Credit Card Complaint

Privacy

Citibank Credit card department,

Privacy Pennsylvania

I suspect that Citibank from which I have a credit card, shares my credit card transaction data with 3rd party vendors. After shopping with my Citi MasterCard, I see on my - feed advertisements on products and services that are similar to what I just purchased using my credit card. For example, when I bought an indoor TV antenna from -, I saw an ad on - within an hour for a similar TV antenna. Another example is when I bought dishwashing detergent, an ad for dishwashing detergent of another brand popped up on my - feed. In all these and other cases, I used my Citi credit card for the purchases I made. This is very disconcerting because Citi is likely sharing with - or more companies data on my transactions down to the individual item level of my purchases. This is a gross violation of my privacy and I would like to file a complaint against Citibank credit cards.

Citibank customer in Pennsylvania
Feb 05, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints1/20124/20125/20126/20127/20129/201210/201211/20125/20136/20138/201310/201311/201312/20131/20142/20144/20145/20146/20147/20148/201410/201412/20141/20153/20154/20156/20157/20158/20152/20165/20166/201611/201612/20161/20172/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankPrivacy74.6%8.5%10.2%6.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePrivacy0.5%11.4%6.6%3.3%4.3%73.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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