Citibank Credit Card Complaint

Privacy

Citibank Credit card department,

Privacy Michigan

I have a Macy 's AmEx. Yesterday I received an unsolicited issue of - magazine. The mailing label said Macys American Ex '' and listed my address ( not my name ). Immediately preceding Macys American Ex '' was the password to my Macy 's account ( which has since been changed )! So not only did Macy 's not keep my password private within the company, it sent it to the magazine publisher and through the USPS!

Citibank customer in Michigan
Jun 12, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with non-monetary relief

Consumer disputes how Citibank handled their complaint

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints1/20124/20125/20126/20127/20129/201210/201211/20125/20136/20138/201310/201311/201312/20131/20142/20144/20145/20146/20147/20148/201410/201412/20141/20153/20154/20156/20157/20158/20152/20165/20166/201611/201612/20161/20172/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankPrivacy74.6%8.5%10.2%6.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePrivacy0.5%11.4%6.6%3.3%4.3%73.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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