Citibank Credit Card Complaint

Privacy

Citibank Credit card department,

Privacy Oklahoma

Last week I used my CITI card to pay for care for a cat at the - - - - ( - ). On Monday, I received another bill from the hospital in a different ( and slightly higher ) amount. What confused me was that the second bill indicated that I had n't paid anything on my account. So, I went to the CITI website and found that, indeed, I had paid them. What shocked me was that, in addition to the amount they had said I owed, there was a pending charge of $430.00. I can only assume that this fraudulent charge was placed on my credit card to insure that I paid the second bill. I wish to lodge a complaint, not against the credit card company who responded quickly to my complaint, but against the - - - - for using my credit card without my permission.

Citibank customer in Oklahoma
May 25, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints1/20124/20125/20126/20127/20129/201210/201211/20125/20136/20138/201310/201311/201312/20131/20142/20144/20145/20146/20147/20148/201410/201412/20141/20153/20154/20156/20157/20158/20152/20165/20166/201611/201612/20161/20172/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankPrivacy74.6%8.5%10.2%6.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePrivacy0.5%11.4%6.6%3.3%4.3%73.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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