Review and analysis of over 154 complaints against Nationstar Mortgage
Nationstar Mortgage consumers have reported over 154 official complaints related to Credit decision / Underwriting. Out of the 154 consumer complaints against Nationstar Mortgage, 27% were disputed by the consumer (i.e. the consumer was not happy with how Nationstar Mortgage responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Nationstar Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Nationstar Mortgage Mortgage credit decision / underwriting December 15, 2016 - COMPLAINT ABOUT NATION STAR. - Banks are involved in this problem ( - - - and Nation Star. ) First complaint submitted about - - -. This is a copy about Nation Star. We had difficulty paying our home mortgage and sold the house on short sale 2013. The mortgage was with - - -. - - - approved the short sale and accepted the proceed for full satisfaction of the - ( first and second ) mortgages on the property. We have all the documents to that effect. The second mortgage is entered in my credit report as a debt that I am owing. It is showing in - -... |
Nationstar Mortgage Mortgage credit decision / underwriting November 3, 2016 - I am working with the borrower on a short sale with Nationstar Mortgage. The lender is pushing the short sale into an auction site called - but utilizing this site has been very stressful for the seller. He is an elderly man with health issues, he and his family have been continuously harassed by people, brokers and lawyers but Nationstar refused to bypass the auction. There is already a buyer involved and there is a legitimate offer on the table which we are trying to have reviewed. This auction site is very inconvenient and is technically not an investor guideline to review short sales.... |
Nationstar Mortgage Mortgage credit decision / underwriting May 30, 2016 - -/-/- I got excepted into The Hardest Hit Program. UMAP ( Unemployment Mortgage Assistance Program ) /.MLRP ( Mortgage Loan Reinstatement Payment ). Therefore the MLRP paid out - towards the past due amount of the mortgage.The loan funds can used to pay monthly mortgage, escrow expenses, property taxes, homeowner insurance.All funds will be disbursed by Florida Housing directly to the loan servicer on behalf of the homeowner. In addition current pending Litigation, including foreclose proceedings with the Mortgage lender and or other parties must return the loan to its original anoint.... |
Nationstar Mortgage Mortgage credit decision / underwriting April 17, 2016 - We have previously filed a complaint about this situation. Our mortgage loan is with Nationstar Mortage. Twice last year ( 2015 ) Nationstar has reported our mortgage loan as a line of credit and have lowered the credit limit. This is not valid as the loan is a conventional mortgage loan. We have tried resolving thing with Nationstar to no avail. They ignore our attempts at resolving this issue. It is against the law for them to report the loan as a line of credit and to lower the credit limit on the account. We feel this personal and malicious. It has lowered the credit score for both borrowe... |
Nationstar Mortgage Mortgage credit decision / underwriting April 11, 2016 - Nation Star Mortgage will not report my payment to all - credit agencies every since my loan was transferred in - they started reporting NO ACTIVETY in -/-/- after I got a - modification this has effected my credit scores badly. I have made all payment on time never late according to the contract. Nation Star is reporting the original loan amount on my credit report as being - when in fact the amount was - is the number I 'll go with be all my paper trail from - say something different. Even with my modification the loan amount was - ( the new principal blance ). the... |
Nationstar Mortgage Mortgage credit decision / underwriting March 31, 2016 - I received a letter from Nationstar Moartgage LLC, my current lender on an investment property located at -, - -, - -, CA. The letter from Nationastar states that I could lower my monthly payment by $160.00 with the same terms as my existing loan, and more importantly, with no costs to me. Because of the lower payment, I called Nationstar and talked to a loan specialist called -. Once I started talking to -, then I realized this is a " bait and switch '' scheme. He told me that my current loan is very favorable and can not get me a lower payment with a new loan. He the... |
Nationstar Mortgage Mortgage credit decision / underwriting March 24, 2016 - My father died in 2012 and I have been paying on his mortgage under his name for the last 4 years that my fathers estate has been in probate ... ... Finally I am allowed to purchase the estate, I am financing through my credit union and they are requiring a purchase letter from Nationstar Mortgage, my loan is at the under writers and this is the last document they need from Nationstar ... ... .I submitted a request 4 days ago, I have called at least 20 times and keep getting different answers to fax numbers ... - faxed his death certificate and the simple purchase letter that my FHA loan re... |
Nationstar Mortgage Mortgage credit decision / underwriting March 12, 2016 - Nationstar Mortgage is the servicer of my mortgage. They have been sending me emails soliciting me to refinance. These emails state that my " rate will adjust in - ''. While I do have an ARM loan, it is a 5 year arm originated in - - my first rate adjustment will not be until -. ... |
Nationstar Mortgage Mortgage credit decision / underwriting March 2, 2016 - My current mortgage loan servicer, Nationstar Mortgage, illegally and/or erroneously reported to the national credit bureaus in - - that my current mortgage is $34000.00 past due. This amount they reported includes $32000.00 of deferred principal that is not due/payable until the loan matures in -/-/-. This deferred principal of $32000.00 was granted in my mortgage loan modification with - - effective - -, -. This fact of $32000.00 deferred principal, which is not currently due or past due, is stated in the attached HAMA Loan Modification Agreement under i... |
Nationstar Mortgage Mortgage credit decision / underwriting February 29, 2016 - Nationstar mortgage continues to harass me to refinance my mortgage relentlessly. I 've blocked all of their phone numbers so they ca n't call me. I refuse their mail ( except statements ) at least once a week, if not - - times. Nationstar is the last company I would want to refinance with, however, I fear, if I refinance with anyone else, my mortgage will just end up back at Nationstar. They are very predatory!!! I just want to be left alone and allowed to pay off my mortgage in piece. ... |
Nationstar Mortgage Mortgage credit decision / underwriting December 11, 2015 - On - -, 2015, I refinanced my house in order to get the mortgage in my name and out of my deceased father 's name. My mortgage was with Nationstar Mortgage LLC at the time I refinanced with another mortgage company. At closing, I was told that I would probably receive a refund. I received a refund this week but can not cash the check ( $140.00 ) because it was issued to the ESTATE -. I have called Nationstar yesterday and today to inform them that my father 's estate did not pay off this loan, I did and my name should be on the check. So far I have not resolved this matter and am ve... |
Nationstar Mortgage Mortgage credit decision / underwriting December 8, 2015 - To whom it may concern, I am to receive A - time $5000.00 - - credit on my 6 year anniversary date which was 2 months ago. - transferred my loan in - 2015 to Nationstar. - had me submit all the appropriate paperwork to them in regard to the incentive payment. Nationstar told me I would be getting the $5000.00 in - 2015. No credit has been given by Nationstar to date. They do n't seem to be able to tell me anything but they are still researching this matter. I cant seem to get anywhere and I 'm very frustrated. They place me on hold for an hour every time I call and it... |
Nationstar Mortgage Mortgage credit decision / underwriting November 19, 2015 - Nationstar Mortgage has not been posting and keeps correct recordkeeping of my monthly payments. As early this year ( -/-/- ) I faxed proof of - payments that had not posted of cancelled checks that was cashed by Nationstar that was not posted or counted for on my account. They still have not corrected the issue as of yet. My bankruptcy attorney ( - - ) has also contacted them to help clear this issue. They have added money into the escrow, which did not need to be added. I have been in the process to sell my house all year. I keep getting final payoffs with additional things app... |
Nationstar Mortgage Mortgage credit decision / underwriting November 12, 2015 - In - 2015 and - 2015, I attempted to refinance my loan through the HARP program with my existing lender Nationstar ( under their Green Light - ). When I called, I specifically stated that I was just coming out of a bankruptcy and wanted to know if that would hinder my chances. I 've had my loan for 8 years and never paid late. I was told no. I also asked if the LTV on my home would stop me from qualifying for a HARP refinance. Again, I was told no. My problem is the way my application was handled. Initially, it seemed like my refinance was going to happen. The closing coordinator said... |
Nationstar Mortgage Mortgage credit decision / underwriting October 30, 2015 - I have had a 30 year fixed mortgage for about 7 or 8 years ; the mortgage was serviced and or owned by - - - simple principal and interest payment. On or about - or - of - Nationstar Mortgage from Texas purchased my mortgage and then it began. The very first payment to Nationstar, I submitted my mortgage payment of $1200.00 and Nationstar unilaterally decided to take from my mortgage payment $62.00 for an escrow account, THERE ARE NO PROVISIONS IN MY MORTGAGE TO DO SO. So the writing campaign began - after several months they stopped tatking $62.00 from from my regular ... |
Nationstar Mortgage Mortgage credit decision / underwriting October 24, 2015 - I have had an account with Nationstar since - sold it to them in - - 2015. First it took almost 6 months to report my credit. Then when they finally did it was wrong. I e-mailed them sending them documentation from - for corrections.They would correct - thing then report something else wrong. This went on thru-out these first 10 months. I would dispute items thru all - CRA 's and they would say they were reporting correctly. Even the CRAs got the documentation.In the meantime they were e-mailing me and sending me letters to refinance with them ... I truly believe they are try... |
Nationstar Mortgage Mortgage credit decision / underwriting October 15, 2015 - My wife and I did a deed in lieu of foreclosure back -/-/-. The account was closed -/-/- and our credit reports reflects that as well. But as we have recently applied for a mortgage, we 've noticed that the old mortgage company - Nationstar Mortgage - is now reporting on our credit file that the account has late payments in -/-/- ... even though the account was closed -/-/-. I have all the documents supporting the successful close of the deed in lieu with a - balance. Myself, my current mortgage rep, and the credit bureau attempted several times to call Nationstar ... |
Nationstar Mortgage Mortgage credit decision / underwriting October 4, 2015 - I applied back in - 2015 to Keep Your Home California. They refused my paperwork stating i made to much money. I told them it was only temporary and i was hourly. They said reapply when your hours are cut. I reapply the end of - 2015. My application after 4 months was approved and sent on to my lender Nationstar. 3 weeks later -/-/2015 KYHC calls me and says I was denied by my lender for the - dollar help plan because i dont make enough money and the - dollars would not help me at all. I was very upset. My family of - live in this - sq ft home and pay - a month and my hu... |
Nationstar Mortgage Mortgage credit decision / underwriting September 28, 2015 - My - account was transferred to Nationstar Mortgage on -/-/-. The first issue I had was trying to get them to report my credit. This took 5 Months. They reported the Balance incorrectly, They reported the High Credit incorrectly, They reported the Term incorrectly, They reported late payment in which I never had Incorrectly. I disputed each and every incorrect report to all - credit bureaus. Which I have internet and Alert with each of these -. -, - and - .. I pay for it every month. Nationstar would only correct - Item when I was disputing -. Then After correcting... |
Nationstar Mortgage Mortgage credit decision / underwriting July 15, 2015 - ***This is not a duplicate***This case is pertaining the harm NationStar has caused by not securing my account as requested, Yet the lack of support to clear the harm that they allowed by a lack of security on my account. I have provided evidence ( which were provided to me by NationStar ) that there were fraud activities caused on this account, yet NationStar response with a generic response that they performed an investigation '' and that the fraud activities on this account did not accord. They provided the evidence on the - documents that they provided. There are also other evidence, b... |
Nationstar Mortgage Mortgage credit decision / underwriting July 14, 2015 - It all begins when I purchased a newly built home in - -, - Georgia and the seller and Broker got me a loan with - - Mortgage and then the company went belly up within - days. As a result my loan was then sold to - - - unbeknown to me and without my permission who also got in trouble for bad loans and sold my loan to this company based out of either -, Nationstar Mortgage. Ever since my loan has been taken over by Nationstar I receive weekly - or - times a day telephone calls from them and letters in the mail and - delivery trying desperately to convince ... |
Nationstar Mortgage Mortgage credit decision / underwriting July 6, 2015 - I forgot that I had autopay set up and accidently made an extra payment and Nationstar Mortgage would not issue a refund without a bank statement or having a - bank customer service representative on the other line. - even stated this was unusual and they should have just issued the refund. This causes me to be short on money for groceries, and utility bills for a longer than necessary amount of time as well as causing - ... |
Nationstar Mortgage Mortgage credit decision / underwriting June 28, 2015 - Champion Mortgage Keep sending me Fraudulent Claim, what is not, on my Mortgage Note. Champion Mortgage Chooses to apply a Advance Payment to the Mortgage Note in which I never requested no is it allowed under the term of the Mortgage Note. They send me a DEFAULT DUE to non-payment of TA-ES and INSURANCE in which I always Paid from since I obtain the LOAN Champion Mortgage has the Home Owner Insurance Policy the carrier and the Agency. ... |
Nationstar Mortgage Mortgage credit decision / underwriting June 28, 2015 - My Mortgage Loan was taken over by Nationstar Mortgage -/-/- and I received a welcome letter from them. They have been accepting my payments since then. I am in process of changing my property from personal property to real property and need the Lein Holder to sign form - Affidavit for removal of manufactured home from vehicle registration files. I spoke with customer service -/-/- to get fax number and was told once faxed would take about 48 hours. I faxed form that I had notarized to Nationstar on -/-/-. Called -/-/- to see if was received and was advised to call back ... |
Nationstar Mortgage Mortgage credit decision / underwriting June 19, 2015 - All I am trying to do is get the completed modification paperwork that I requested over 3 weeks ago. I am trying to do a refinance and the underwriter is asking for the completed documentation of the modification we had 4 years ago. I have called and emailed them repeatedly and every time they tell me they will mail it to me or email the document to me and I still have n't received the paperwork. I am going to have to pay for an extension on my locked rate because this is all we are waiting for!!!!!! ... |
Nationstar Mortgage Mortgage credit decision / underwriting June 15, 2015 - I am short selling my house and we have a good offer but nationstar mortgage has an international investor who wants to out house up for auction to see if they get a higher bidder but never addressed the offer they have through the realtor for the short sale. This particular international investor is doing this with many homes. I have been in the short sale process for about 40 days now. ... |
Nationstar Mortgage Mortgage credit decision / underwriting April 14, 2015 - My house was sold while I was under review, I tried everything the service conmpany asked me to do to stop the sale date, I was told if I did everything they would postpone sale date, I submitted everything on time and was calling to see status leaving messages and my house was sold on -/-/-. The next da it had been sold I get a call from Nation Star mortgage serviser asking me for some docs that were in file to do a modification on my mortgage. My loan came from - - - and they never worked with me so they sold my loan to Nation Star Mortgage on -/-/-, 10 months into Nation ... |