Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting California

To whom it may concern, I am to receive A - time $5000.00 - - credit on my 6 year anniversary date which was 2 months ago. - transferred my loan in - 2015 to Nationstar. - had me submit all the appropriate paperwork to them in regard to the incentive payment. Nationstar told me I would be getting the $5000.00 in - 2015. No credit has been given by Nationstar to date. They do n't seem to be able to tell me anything but they are still researching this matter. I cant seem to get anywhere and I 'm very frustrated. They place me on hold for an hour every time I call and it is a waste of time.