Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Other mortgage Credit decision / Underwriting North Carolina

My Mortgage Loan was taken over by Nationstar Mortgage -/-/- and I received a welcome letter from them. They have been accepting my payments since then. I am in process of changing my property from personal property to real property and need the Lein Holder to sign form - Affidavit for removal of manufactured home from vehicle registration files. I spoke with customer service -/-/- to get fax number and was told once faxed would take about 48 hours. I faxed form that I had notarized to Nationstar on -/-/-. Called -/-/- to see if was received and was advised to call back next day. I have called several times since then, asked for Supervisor which I worked with - - who talked with Research Department only to tell me they ca n't sign from due to - has n't signed a released on my Mortgage yet. They then got - on phone who stated files were turned over to Nationstar. I 've asked several times why Nationstar is taking my payments if they are not the lein holders and why I was sent a welcome letter, but keep getting told they will call back when they get an answer from upper management. It 's not -/-/- and neither Nationstar nor - has returned my call. When I call in and ask for the supervisor 's that I spoke with in pass. - and another named - I keep getting told they are on a call and - will call me when she finishes call ... still no call back. Nationstar is located in -, I live in - ... I pay my payments on time every month. Please help me resolve this.