Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Georgia

It all begins when I purchased a newly built home in - -, - Georgia and the seller and Broker got me a loan with - - Mortgage and then the company went belly up within - days. As a result my loan was then sold to - - - unbeknown to me and without my permission who also got in trouble for bad loans and sold my loan to this company based out of either -, Nationstar Mortgage. Ever since my loan has been taken over by Nationstar I receive weekly - or - times a day telephone calls from them and letters in the mail and - delivery trying desperately to convince me to refinance my loans with them. I initially asked questions and realized very quickly that they do not operate ethically or in the interest of the customer and are out to do more damage than good. I have updated my account profile and asked them repeatedly to stop calling and contacting me all day and night every week for at least - days about refinancing with them because I am pursuing a loan with other lenders. It is truly unfair to innocent customers like myself


loan which is approximately - years or more now, the also have paid my City , County and Insurance late and applied the wrong amounts and servicers without my authority. Last year they paid - - insurance company that I contacted for information and quotes on my home. I was in the process of getting rid of - - insurance that I had for all my homes for the past - years because they constantly raised my rates even though I never had filed a claim until last year due to a hail storm that damaged my roof. After receiving - quotes I decided to go with - - which provided me with over $200.00 in savings. Nationstar not only paid - but also paid - - when I took the time to contact them as soon as singed my Home policy to let them know I was discontinuing with - - and not to pay them. Well to my surprise they paid - - at the time it was due late of course then also made a payment to - - months later and my - balance was way low and then they increased my mortgage payments for the shortfall. I had to make numerous calls to get this debacle rectified. I have conducted research on Nationstar since I had not heard of them prior and read multiple customer reviews about how they offer refinance and put consumers through a lot of trouble and lose documents then change the terms over and over again and some have even lost their homes due to foreclosure. Of course I was horrified and it definitely confirmed my suspicions about this company and why I am not interested. I still receive calls and letters every singe week which is beyond annoying and what I know as harrassment. Please provide some remedies to innocent customers such as myself so I do not have to go through this ordeal again and again. Thanks in advance.