Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting California

I received a letter from Nationstar Moartgage LLC, my current lender on an investment property located at -, - -, - -, CA. The letter from Nationastar states that I could lower my monthly payment by $160.00 with the same terms as my existing loan, and more importantly, with no costs to me. Because of the lower payment, I called Nationstar and talked to a loan specialist called -. Once I started talking to -, then I realized this is a " bait and switch '' scheme. He told me that my current loan is very favorable and can not get me a lower payment with a new loan. He then tried to get me to sign up for a new loan, with either fees upfront or a shorter term for a lower rate.