Nationstar Mortgage Mortgage department,
Conventional fixed mortgage Credit decision / Underwriting Pennsylvania
I have had a 30 year fixed mortgage for about 7 or 8 years ; the mortgage was serviced and or owned by - - - simple principal and interest payment. On or about - or - of - Nationstar Mortgage from Texas purchased my mortgage and then it began. The very first payment to Nationstar, I submitted my mortgage payment of $1200.00 and Nationstar unilaterally decided to take from my mortgage payment $62.00 for an escrow account, THERE ARE NO PROVISIONS IN MY MORTGAGE TO DO SO. So the writing campaign began - after several months they stopped tatking $62.00 from from my regular payment but did NOT credit my account, therefore, from this time forward because of this my regular payments became late. I send to them each and every month my payment by Certified Mail and I have NEVER been late and/or missed any payments. I have in my possession copies of all my cancelled checks back to - -. Next fee to appear on my statement is a Property Inspection fee of $60.00 - I live in Pennsylvania Nationstar is in Texas - when I inquired they wanted to make sure I was taking care of
of this Class Action ; did not matter I personally purchased Flood insurance approximately $500.00 for each year. I have written to them by Certified Mail to Cease and Desist, delete all the fees, including the late charges, and to send me an " Amortized Statement '' of my mortgage account showing a straight principal and interest payment - to date they have refused. Requested an appeal procedure, such as arbitration, no response, no appeal procedure and no arbitration ; they just keep sending from letters, each time from a different person. I want to refiance my home because my interest rateis 8.9 % and I know it is NOT being caculated correctly ; with this on my credit record it is hopeless! Bacically, Nationstar " Unilaerally '' ignored the sign Mortgage Agreement and simple forced placed their " own '' rules.
Nationstar Mortgage customer in Pennsylvania
Oct 30, 2015
* Source: CFPB Complaint Database
Nationstar Mortgage response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.nationstarmtg.com/ |
Phone | 888-480-2432 |
[email protected] | |
Address | PO Box 619098 Dallas TX 75261 |
Nationstar Mortgage | |
Nationstar Mortgage |
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