Review and analysis of over 94 complaints against Scottrade Bank
Scottrade Bank consumers have reported over 94 official complaints related to Account opening, closing, or management. Out of the 94 consumer complaints against Scottrade Bank, 84% were disputed by the consumer (i.e. the consumer was not happy with how Scottrade Bank responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Scottrade Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Scottrade Bank Bank account or service account opening, closing, or management January 24, 2016 - Scottrade does not properly protect confidential information. Specifically, and according to Scottrade 's CIO, in - and -, Scottrade experienced a data breach which effected roughly - - customers. This is a huge problem in its self, however, Scottrade 's handling of the situation is even worse. Scottrade released a press release that seriously construed the facts and made it look like only Scottrade Brokerage customers were victim of the attack. However, this can not be true. According to this link, http : -, as well as Scottrade 's own documents, Scottrade Brokerage only has ... |
Scottrade Bank Bank account or service account opening, closing, or management January 24, 2016 - Scottrade froze my account without warning and will not allow me to talk to them. The story behind this is quite simple, after I complained about unauthorized access to my account Scottrade became hostile and would not process my requests for an internal review. Instead, Scottrade hired a law firm that threatened to sue me for " defamation '' in the event that I continuing complaining about my account problems. In return I asked Scottrade for my account contract and they refused to answer my questions and instead sent me a blank form stating that I have been harassing them. It seams that i... |
Scottrade Bank Bank account or service account opening, closing, or management January 23, 2016 - Scottrade, a very discount broker ( think - " you get what you pay for '' ) allowed my account to be hacked while I was traveling abroad, likely as a result of the data breach that occurred at Scottrade years ago. In short, Scottrade refused to act professionally to resolve the situation and avoided my calls, letters, and email on numerous occasions, essentially burying the matter. This caused me to write to the CFPB, requesting that Scottrade provide me with a link to their dispute resolution procedures. Scottrade refused to provide me with instructions on how to file a formal complaint. ... |
Scottrade Bank Bank account or service account opening, closing, or management January 11, 2016 - I am writing to inform the CFPB - and consumers around the world that : 1. ) Scottrade Financial Services was warned, on multiple occasions, from employees and outsiders, that their database and securities systems lacked the most basic protections - Scottrade Financial Services ignored these tips and as a result over - customers has their most sensative personal information exposed in a very preventable cyber attack. For anybody who was a victim of this breach, a cybersecurity researcher, or a consumer policy advocate, you may obtain detailed documents of the multiple warnings I, and othe... |
Scottrade Bank Bank account or service account opening, closing, or management January 7, 2016 - Scottrade a very 'discount ' ( emphasis added - you get what you pay for ) brokerage house and data sieve has provided me with some of my worst banking and employment stories. For starters, in -, -, and -, Scottrade was victim of numerous repeated cyberattacks. The cyberattacks, which compromised Social Security numbers, security questions, bank details, and personal information was disclosed by Scottrade two years after it was internally reported as a problem. In fact, Scottrade only acknowledge the hack because the FBI make the hack public and Scottrade did not want to be seen as ... |
Scottrade Bank Bank account or service account opening, closing, or management January 7, 2016 - In -, Scottrade admitted that almost - - customers has their personal information exposed to hackers in - and -. I was - of the victims who had their personal information exposed and let me tell you, despite what Scottrade says about the breach only including " address information '' the breach exposed at least the following : 1. ) my password, which was poorly encrypted. 2. ) my SSN, which was stored in plain text. 3. ) my bank up questions. 4. ) et al. The information accessed lead to a particularly bad instance of fraud which is still being investigated by policy today... |
Scottrade Bank Bank account or service account opening, closing, or management January 7, 2016 - Scottrade submitted false information to the IRS and refuses to correct it, that is the short story. More information : During the past years when I previously used my former Scottrade account, I noticed a number of problems with Scottrade 's - submissions that they were reporting to the IRS. The problems included incorrect trade dates, improperly formatted items, and most severely incorrect profit/loss calculations. ( Brief research on this topic shows that Scottrade has a number of complaints about late, false, or incorrect -. ) I contacted Scottrade to have these issued resolved and... |
Scottrade Bank Bank account or service account opening, closing, or management January 7, 2016 - -/-/2015. Website is down this morning. Tried to call customer service about this, but no one answers due to inordinately high call volume. Missed out in trading opportunities. Ca n't imagine what a predicament I would be in if I wanted to exit/enter a position. I have found Scottrade 's service to be erratic over the past couple years. ... |
Scottrade Bank Bank account or service account opening, closing, or management January 7, 2016 - Have an account with Scottrade for years. Suddenly after all the fees, they keep on processing trades then tell me I am longer able to be part of the Scottrade family. The problem they said I was bumping prices. I have had a small account, ca n't really raise the stock price, but on their end they have ask and bid prices which are - lot of time. I see them completing trades below the ask prices, what a bunch of crooks. ... |
Scottrade Bank Bank account or service account opening, closing, or management January 7, 2016 - Scottrade Bank promised that by opening a Scottrade Bank account I would be able to increase the speed of my transfers to and from my - Account. After opening a Scottrade Bank account, I got a call from Scottrade 's National Service Center saying my account was going to be closed for " business reasons ''. I was furious and called the branch manager who said there was nothing he could do. The worst part is - - and Scottrade Bank did not allow me to transfer my funds out myself and instead put me in the backseat while their back office took over 6 weeks to print a check and send it... |
Scottrade Bank Bank account or service account opening, closing, or management December 28, 2015 - On at least - previous occasions, I request Scottrade cease and desist communicating with me via email and other methods of communication, citing State Unsolicited Email Law, and Federal Debt Collection Practices, yet Scottrade has failed to acknowledge these email and has sent me another email, in violation of numerous State and Federal statutes. ... |
Scottrade Bank Bank account or service account opening, closing, or management December 28, 2015 - I am writing out of concern for the DOJ investigations in hackings against Scottrade and others. Specifically, I know for a fact, that Scottrade was informed of their cyber security vulnerabilities through numerous Whistleblower tips submitted to the SEC, some of which were forwarded to Scottrade for review. I know this because I 'm the one who found the flaws, including the heart bleed vulnerability, and reported them to the SEC more than two years ago. The failure of the SEC and Scottrade to understand the technical disclosures led to over - customers being breached and I do not tak... |
Scottrade Bank Bank account or service account opening, closing, or management December 28, 2015 - I opened a Scottrade Bank account a while ago. Scottrade Bank closed the account without providing a proper explanation. I have requested an explanation from Scottrade but every time I call them they say they will only speak to customers and since my account is closed I am not a customer. I would warn others of this behavior, if you have any dispute with Scottrade, I would advise that you withdrawal all of your funds before brining it to the attention of Scottrade as it is likely Scottrade will place your money in limbo and not allow you access to it. Now Scottrade wo n't even respond to m... |
Scottrade Bank Bank account or service account opening, closing, or management December 28, 2015 - In 2013, Scottrade Bank illegally offset my Scottrade bank account when conspiring with their affiliates Scottrade Brokerage and as a result violated numerous provisions of California FINANCIAL CODE SECTION 1400-1411. I have requested Scottrade Bank provide me information about how to file an arbitration case against Scottrade Bank and clarification over the arbitration procedures, potential conflicts, and problems, however, Scottrade Bank has not responded. I would like Scottrade Bank to provide me with a copy of the original arbitration contract and full instructions on how to file arbit... |
Scottrade Bank Bank account or service account opening, closing, or management December 28, 2015 - Dear Sir/Madam, I am writing in hopes to resolve a particular dispute with Scottrade Bank and their affiliates collectively referred to as Scottrade. Scottrade maintains that I should file arbitration against them for the purposes of resolving a customer dispute, however, neither Scottrade Bank nor Scottrade Brokerage have confirmed the existence of a valid arbitration agreement and has refused to answer any of my inquiries for details. I am writing this letter to address a very specific issue. Specifically, I would like a copy of the full " consumer contracts '' that were formerly signed ... |
Scottrade Bank Bank account or service account opening, closing, or management December 28, 2015 - Scottrade refuses to remove known-to-be-fraudulent information submitted to my IRS file. I would like Scottrade to remove the fraudulent information submitted to the IRS file. Everything on or after -/-/2013, should be removed. Scottrade is in possession of a police report that supports this request. ... |
Scottrade Bank Bank account or service account opening, closing, or management December 28, 2015 - Dear -, I am writing to express my concerns about a behavior of Scottrade Bank and their affiliates which may have adversely exposed my personal information and lead to identity theft and fraud. Specifically, in going through my records in order to better understand how I could resolve ongoing identity theft, I discovered that when applying for a bank account at Scottrade Bank, Scottrade Bank improperly handled a number of documents which had very personal information on them. The actions of Scottrade Bank not only broke from the current standards of data security but also broke Scottrade... |
Scottrade Bank Bank account or service account opening, closing, or management December 28, 2015 - On at least - previous occasions, I request Scottrade cease and desist communicating with me via email and other methods of communication, citing State Unsolicited Email Law, and Federal Debt Collection Practices, yet Scottrade has failed to acknowledge these email and has sent me another email, in violation of numerous State and Federal statutes. ... |
Scottrade Bank Bank account or service account opening, closing, or management December 13, 2015 - On at least - previous occasions, I request Scottrade cease and desist communicating with me via email and other methods of communication, citing State Unsolicited Email Law, and Federal Debt Collection Practices, yet Scottrade has failed to acknowledge these email and has sent me another email, in violation of numerous State and Federal statutes. ... |
Scottrade Bank Bank account or service account opening, closing, or management December 13, 2015 - Dear Sir/Madam, After reviewing this document : - and being a victim of Identity Theft myself, I thought I would take some of the proactive steps to research and resolve the situation. I am writing today to ask Scottrade Bank provide me with access to my account so I can review the alleged debts and balances. Furthermore, I would like Scottrade to confirm what amount if any debt they allege to own. Scottrade previously claimed that I owe them money, but will not let me access to account to see the specific details. ... |
Scottrade Bank Bank account or service account opening, closing, or management December 13, 2015 - Dear Sir/Madam, I am writing in hopes to resolve a particular dispute with Scottrade Bank and their affiliates collectively referred to as Scottrade. Scottrade maintains that I should file arbitration against them for the purposes of resolving a customer dispute, however, neither Scottrade Bank nor Scottrade - have confirmed the existence of a valid arbitration agreement and has refused to answer any of my inquiries for details. I am writing this letter to address a very specific issue. Specifically, I would like a copy of the full " consumer contracts '' that were formerly signed in or... |
Scottrade Bank Bank account or service account opening, closing, or management December 11, 2015 - I am writing to express my concern about Scottrade Bank when my online account was hacked while I was overseas. At this time I had both a Scottrade Brokerage and Scottrade Bank account. I reported the fraud to Scottrade and was instructed to provide a police report as well as other materials which I did. I respectfully requested Scottrade cooperate with the law enforcement agency but they refused and stated I must go through an internal appeal at Scottrade. When I inquired on how to submit a formal complaint for internal review, Scottrade stated that " Corporate HQ '' would get back to me. Wel... |
Scottrade Bank Bank account or service account opening, closing, or management December 10, 2015 - According to a number of recent articles released today, such as ( - ), Scottrade Bank as well as Scottrade - was the victim of a financial attack. Scottrade was informed of these problems via complaints filed with the CFPB nearly 2 years ago today. I would like to know why Scottrade ignored the tips and put customers at risk. Furthermore, within the Federal Complaint, it says Scottrade - - is the victim which means the hackings encompassed both Scottrade Bank and Scottrade -. ... |
Scottrade Bank Bank account or service account opening, closing, or management December 10, 2015 - I submitted a complaint against Scottrade Bank, regarding a dispute about unauthorized transfers within my Scottrade Bank and - - Account. Scottrade Bank did not respond to my complaint after three weeks. I then sent a certified letter to Scottrade Bank asking about their dispute resolution procedures and have still not received a response months later. I submitted a final complaint asking about if there was an arbitration contract and how I could initiate a - party dispute resolution process. Scottrade Bank did not respond. I am writing to the CFPB, in hopes that a cooperative reso... |
Scottrade Bank Bank account or service account opening, closing, or management December 10, 2015 - There is an ongoing dispute between myself and Scottrade Bank that has caused me to loose access to my funds and suffer hardship as a result of Scottrade Bank 's delays on letting me access my account. Specifically, I submitted a complaint against Scottrade Bank and the OCC for what I would consider to be illicit actions by a Scottrade Bank employee, regarding the handling of customer information and critical financial information. Days after sending the complaint, Scottrade Bank locked my account, but failed to inform me of this action. Weeks later, when attempting to access my account, I n... |
Scottrade Bank Bank account or service account opening, closing, or management November 17, 2015 - There is an ongoing dispute between myself and Scottrade Bank that has caused me to loose access to my funds and suffer hardship as a result of Scottrade Bank 's delays on letting me access my account. Specifically, I submitted a complaint against Scottrade Bank and the OCC for what I would consider to be illicit actions by a Scottrade Bank employee, regarding the handling of customer information and critical financial information. Days after sending the complaint, Scottrade Bank locked my account, but failed to inform me of this action. Weeks later, when attempting to access my account, I n... |
Scottrade Bank Bank account or service account opening, closing, or management November 17, 2015 - I submitted a complaint against Scottrade Bank, regarding a dispute about unauthorized transfers within my Scottrade Bank and Scottrade Brokerage Account. Scottrade Bank did not respond to my complaint after three weeks. I then sent a certified letter to Scottrade Bank asking about their dispute resolution procedures and have still not received a response months later. I submitted a final complaint asking about if there was an arbitration contract and how I could initiate a - party dispute resolution process. Scottrade Bank did not respond. I am writing to the CFPB, in hopes that a cooper... |
Scottrade Bank Bank account or service account opening, closing, or management November 12, 2015 - I would like to know why Scottrade failed to mention that Social Security Numbers and account numbers were stolen in the latest data breach and that the Social Security Numbers were left UN-ENCRYPTED. That data included brokerage account numbers, spokeswoman - - revealed Thursday. " They could have seen Social Security numbers, brokerage account numbers and emails, '' she said. " However, it appears that contact information was the focus of the incident, '' she said. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 12, 2015 - I was a customer of Scottrade. Scottrade was hacked over two years ago and has done absolutely nothing to help. The identity theft insurance provided by Scottrade does n't work ( the phone number and sign up page will not access my information ) and even if it did work it is only for 1 year and is not retroactive. Scottrade was hacked over two years ago and Scottrade thinks it is appropriate to provide 1 year of NON-RETROACTIVE identity theft insurance that leaves a two year gap, where customer are uninsured and have potentially dealt with very serious cases of identity theft. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 11, 2015 - After my complaint to ConsumerAffairs on -/-/2009, I have filed my complaint to SEC on -/-/2009 to get their attention, because what Scottrade did might cause their customer loss like me. After Scottrade rejected my request for their response in writing ( They said that they only give me when SEC inquiry to them ), I faxed my written request to Scottrade branch and ask them to forward to their compliance department for writing their response. I have sold some of my stocks on -/-/2009 and sold all rest stock on -/-/2009. Those fund about $3000.00 from sold stocks on -/-/2009 shoul... |
Scottrade Bank Bank account or service account opening, closing, or management November 11, 2015 - I was formerly a Scottrade customer and former college intern at the - - Scottrade HQ. I am writing this complaint to express my dissatisfaction with Scottrade 's customer service. Specifically, as an intern I witnessed Scottrade management specifically instructed Scottrade employees not to help customers who have been the victim of hacks, are complaining about fees, or have complaints that require a " significant amount of resources ''. This corporate culture rubbed me the wrong way and I chose not to continue my internship at Scottrade and would advise others not to conduct business ... |
Scottrade Bank Bank account or service account opening, closing, or management November 11, 2015 - I am writing out of concern for the DOJ investigations in hackings against Scottrade and others. Specifically, I know for a face, that Scottrade was informed of their cyber security vulnerabilities through numerous Whistleblower tips submitted to the SEC, some of which were forwarded to Scottrade for review. I know this because I 'm the one who found the flaws, including the heart bleed vulnerability, and reported them to the SEC more than two years ago. The failure of the SEC and Scottrade to understand the technical disclosures led to over - - customers being breached and I do no... |
Scottrade Bank Bank account or service account opening, closing, or management November 10, 2015 - According to a number of recent articles released today, such as ( - ), Scottrade Bank as well as Scottrade - was the victim of a financial attack. Scottrade was informed of these problems via complaints filed with the CFPB nearly 2 years ago today. I would like to know why Scottrade ignored the tips and put customers at risk. Furthermore, within the Federal Complaint, it says Scottrade - is the victim which means the hackings encompassed both Scottrade Bank and Scottrade -. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 10, 2015 - Every year, we receive corrected statements from Scottrade but this - is a joke. Just received in the last week of - 2015 still another corrected form, long after the return has been filed. This is unacceptable to place the burden of proof back on the investor when we have already reported in good faith. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 7, 2015 - I was a former Scottrade Bank customer ( I closed my account after what I consider to be a complete failure of Bank responsibilities when Scottrade announced that over - - customers had their very personal information breached ), see here : -I closed my account because Scottrade refused to answer my questions about the data breach and had a generally unhelpful and unconcerned attitude towards the situation. Considering I 've been a victim of identity theft before, I am very concerned. Late week, I found that others are having identity theft problems as a result of the databreach and... |
Scottrade Bank Bank account or service account opening, closing, or management November 7, 2015 - My - opened up a Scottrade account to do trading and a number of our individual members also had a Scottrade account. Unfortunately, bad service and rude support from Scottrade has convinced us to close our account and transfer our money elsewhere. Let me explain. Scottrade Bank and Scottrade - are very closely connected, once a brokerage account is opened, Scottrade pretty much forces you to open a Scottrade Bank account to withdrawal any money. This process is time consuming and in the face of rude customer support and delays, one is immediately faced with a money withdrawing delay t... |
Scottrade Bank Bank account or service account opening, closing, or management November 6, 2015 - I have had issues with my Scottrade Bank account ever since my account was improperly accessed ( hacked ) and Scottrade Bank has refused to investigate the fraud and unauthorized transactions that occurred. I 've attempted to go through Scottrade Bank 's internal dispute resolution procedures but, thus far, Scottrade Bank and its compliance department have been enormously rude and failed to acknowledge my dispute or provide instructions on how to remedy the situation. For over 6 months, I have been asking Scottrade Bank to provide me with a copy of the arbitration agreement Scottrade Bank ... |
Scottrade Bank Bank account or service account opening, closing, or management November 5, 2015 - They locked my account for the reason that I was not too active and sent the money to unclaimed funds somewhere. I came into the branch today to ask for the log in and found out. Now, I do n't even know where they sent $1500.00 to. I asked them and all they said was that they do n't know. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 5, 2015 - Every time I deposit money in Scottrade, there is no telling when it will available. Sometimes it 's 3 days or - maybe - or - ; they hold deposits for ransom. On the website it shows 2 or 3 days - bait and switch. I am going to close all accounts with Scottrade. The branch manager, - -, told me I should just use my other bank account that I transferred money from. Any bank I 've ever dealt with has a 3-day hold. This deposit was an ACH deposit from my other outside bank account. It 's not even a personal check ; it 's from one bank to Scottrade. I talked to - different people... |
Scottrade Bank Bank account or service account opening, closing, or management November 5, 2015 - Where as Scottrade in - -, NV did close my checking account without my being notified in any manner or form as to policy changes. This account is a typical brokerage account where funds are deposited and or swept into by sale of securities. On -/-/2013, I deposited a check from my Scottrade account into my local Bank checking account for personal reasons. These accounts are in good standing with more than adequate available funds. As a long term customer with both institutions, I am presently without reason being falsely accused and charged for this check and the incurred fees. I resen... |
Scottrade Bank Bank account or service account opening, closing, or management November 5, 2015 - I opened an account with Scottrade several years ago and bought a few low-price stocks to make a little money ... After 5 years, I sold some of these stocks at a profit and attempted to remove my money from the Scottrade - ... no go. They gave me all type of hoops to jump through and my money is still tied up in Scottrade with seemingly no way for me to remove it. So, in other words, they are quick to take your money but make it extremely difficult ( in my case, impossible ) to get it back out ... I am about to get the - and FDIC involved just to get my liquid cash out of this account ..... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - I am writing on behalf of my son. My son and I opened a custodial account with Scottrade and the account was a victim of a cyberattack that allowed over - to be stolen. Scottrade has endeavored to cover up the hack and refuses to provide statements of the - theft. Scottrade has refused to address the matter internally and upper management has acknowledged that their security systems failed to stop the fraud. As a result, Scottrade had refused to respond to the past - CFPB letters. I am simply asking that Scottrade provide me with a copy of the arbitration contract but Scottrade ha... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - In 2013, Scottrade Bank illegally offset my Scottrade bank account when conspiring with their affiliates Scottrade - and as a result violated numerous provisions of California FINANCIAL CODE SECTION -. I have requested Scottrade Bank provide me information about how to file an arbitration case against Scottrade Bank and clarification over the arbitration procedures, potential conflicts, and problems, however, Scottrade Bank has not responded. I would like Scottrade Bank to provide me with a copy of the original arbitration contract and full instructions on how to file arbitration aga... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - Dear Sir/Madam, After reviewing this document : http : - and being a victim of Identity Theft myself, I thought I would take some of the proactive steps to research and resolve the situation. I am writing today to ask Scottrade Bank provide me with access to my account so I can review the alleged debts and balances. Furthermore, I would like Scottrade to confirm what amount if any debt they allege to own. Scottrade previously claimed that I owe them money, but will not let me access to account to see the specific details. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - Scottrade refuses to remove known-to-be-fraudulent information submitted to my IRS file. I would like Scottrade to remove the fraudulent information submitted to the IRS file. Everything on or after - -, 2013, should be removed. Scottrade is in possession of a police report that supports this request. Please see the attached. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - To increase the information available to me and the CFPB in investigating these matters, I kindly request that Scottrade provide me with all of the Exhibits referenced in Scottrade 's - -, 2013 letter. The Exhibits within the letter significantly advance my allegations mentioned above and the fact that Scottrade failed to provide them shows that Scottrade is actively hiding this information from regulators. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - Scottrade continues to report fraudulent information to my tax file using information that is knowingly false and admittedly in dispute. Throughout complaint forums and other media, customers continue to have problems with Scottrade reporting false information to the IRS and refusing to correct it. I am suffering some the same failure and as a result have suffered significant damages. I kindly request Scottrade remove the information submitted to the IRS in accordance with my previously submitted letters. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - As a former member of Scottrade Bank, whose account was closed due to an ongoing dispute, I would like to obtain a copy of Scottrade Bank 's dispute resolution procedures for account that was linked to Scottrade Brokerage account -. Furthermore, I would like Scottrade Bank to elaborate on the policies present to ensure arbitration is conducted fairly and appropriately. Does Scottrade Bank have a 'carve out ' provision for small claims court and are there any considerations given to potential claimants that may not be able to pay arbitration fees. For example, consumers in - challenged ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - Scottrade Bank Manager - - - instructed me to provide me personal information in a manner that is insecure ( via unencrypted email ). Roughly 10 days after providing the information as - - 's request, my account was hacked. Scottrade refused to make my account whole and said I was responsible for the hack. To warn other consumers, do not trust this company. At the current time Scottrade will not even address my concerns. Attached is the correspondence between myself and - -. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - I am writing on behalf of my son, who was a former customer of Scottrade financial products. My son has been a victim of corporate green at Scottrade when his account got hacked and Scottrade refused to refund any of the stolen money. Today I am writing to express my concerns over Scottrade 's response to my son 's complaints. Recently, my son discovered that - - -, a branch manager at Scottrade exposed my son 's personal information by accepting insecure emails. Roughly 10 days after the insecure email, my son 's account was hacked. My son has been trying to resolve this with Sco... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - To whom this may concern, In 2013, my Scottrade account was hacked and over - USD of fraudulent ACH transfers were initiated via the account. The attached shows the corresponding - - - statements which shows Scottrade withdrawing - of dollars from my account. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Scottrade Bank Manager - - - instructed me to provide me personal information in a manner that is insecure ( via unencrypted email ). Roughly 10 days after providing the information as - - 's request, my account was hacked. Scottrade refused to make my account whole and said I was responsible for the hack. To warn other consumers, do not trust this company. At the current time Scottrade will not even address my concerns. Attached is the correspondence between myself and - -. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Dear Sir/Madam, In 2013, I began a victim of identity theft and " account takeover '' events in relation to my Scottrade Bank account and Scottrade brokerage account. For identification purposes the number associated with those accounts was -. After becoming a victim of the identity theft and bearing the damages associated with the theft, which literally turned my life upside down, I took the opportunity to research and report numerous security flaws within the systems operated by Scottrade and their affiliates. Scottrade and their affiliates ignored my warnings and chose to retaliate agai... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Dear Sir/Madam, I am writing to express my concerns about a behavior of Scottrade Bank and their affiliates which may have adversely exposed my personal information and lead to identity theft and fraud. Specifically, in going through my records in order to better understand how I could resolve ongoing identity theft, I discovered that when applying for a bank account at Scottrade Bank, Scottrade Bank improperly handled a number of documents which had very personal information on them. The actions of Scottrade Bank not only broke from the current standards of data security but also broke Scot... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Scottrade, CFPB, and Others, I am the mother and joint account holder of a custodial Scottrade account. I recently wrote a letter to Scottrade asking questions about the custodial account. It appears as though Scottrade did not even read the letter because rather than addressing a response to me, - - - -, Scottrade wrote the the letter and instead addressed my son - - - - and did not address the issues that I raised in my letter. I would appreciate if Scottrade could read and address my concerns brought by both myself and my son. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - On at least - previous occasions, I request Scottrade cease and desist communicating with me via email and other methods of communication, citing State Unsolicited Email Law, and Federal Debt Collection Practices, yet Scottrade has failed to acknowledge these email and has sent me another email, in violation of numerous State and Federal statutes. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Scottrade and their affiliates can not be trusted. - states that to resolve a dispute ( my account was hacked ) I am required to file arbitration. However, - will not provide me with an arbitration agreement. Because of this and many other issues, I am refiling this complaint against Scottrade for the fifth time with the CFPB. Consumers beware, I have filed more than - complaints against - trying to get a copy of the arbitration agreement and each time Scottrade responds with a boilerplate letter saying " we consider this issue closed and will no longer be responding ''. In 201... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Scottrade and their affiliates can not be trusted. - states that to resolve a dispute ( my account was hacked ) I am required to file arbitration. However, - will not provide me with an arbitration agreement. Because of this and many other issues, I am refiling this complaint against Scottrade for the fifth time with the CFPB. Consumers beware, I have filed more than - complaints against - trying to get a copy of the arbitration agreement and each time - responds with a boilerplate letter saying " we consider this issue closed and will no longer be responding ''. I would lik... |
Scottrade Bank Bank account or service account opening, closing, or management October 31, 2015 - I would like to file arbitration against Scottrade. Scottrade has refused to provide me with a copy of the arbitration agreement. Can you please provide a copy of the arbitration contract. ... |
Scottrade Bank Bank account or service account opening, closing, or management October 31, 2015 - Dear Sir/Madam, In the event that there is a dispute between myself and Scottrade Bank. What are the dispute resolution procedures? Furthermore, does Scottrade Bank provide assistance to those who are incapable of paying for dispute resolution? ... |