Scottrade Bank Bank Account Or Service Complaint

Scottrade Bank Bank account or service department,

Savings account Account opening, closing, or management California

I am writing on behalf of my son. My son and I opened a custodial account with Scottrade and the account was a victim of a cyberattack that allowed over - to be stolen. Scottrade has endeavored to cover up the hack and refuses to provide statements of the - theft. Scottrade has refused to address the matter internally and upper management has acknowledged that their security systems failed to stop the fraud. As a result, Scottrade had refused to respond to the past - CFPB letters. I am simply asking that Scottrade provide me with a copy of the arbitration contract but Scottrade has not responded. I kindly request the CFPB ask Scottrade to provide an original version of the arbitration agreement.