Scottrade Bank Bank Account Or Service Complaint

Scottrade Bank Bank account or service department,

Checking account Account opening, closing, or management Missouri

I was formerly a Scottrade customer and former college intern at the - - Scottrade HQ. I am writing this complaint to express my dissatisfaction with Scottrade 's customer service. Specifically, as an intern I witnessed Scottrade management specifically instructed Scottrade employees not to help customers who have been the victim of hacks, are complaining about fees, or have complaints that require a " significant amount of resources ''. This corporate culture rubbed me the wrong way and I chose not to continue my internship at Scottrade and would advise others not to conduct business this this company. In regards to my Scottrade account, a Brokerage Account and a Bank Account, I closed them after taking my leave and moved my money elsewhere. However, recently, I was informed by Scottrade ( no differentiation between whether Scottrade Brokerage or Scottrade Bank was the entity ) that my personal information


I written to Scottrade 's customer support and have not received a response. My concerns are as follows:1. ) Scottrade 's instructions for getting identity theft protection services do not work. Specifically, the phone number Scottrade provided did not work. 2. ) Scottrade will not respond to my complaints or provide any explanation about the hack. 3. ) Scottrade will not provide an explanation of whether Scottrade Brokerage or Scottrade Bank was effected. In light of the above, I believe Scottrade is trying to " short cut '' and " down play '' the seriousness of this hack in order to avoid having to spend money and resources on treating customers right. As a former customer who had his data released as a result of Scottrade 's incompetence, I would like Scottrade to respond.