Review and analysis of over 624 complaints against TD Bank
TD Bank consumers have reported over 624 official complaints related to Account opening, closing, or management. Out of the 624 consumer complaints against TD Bank, 23% were disputed by the consumer (i.e. the consumer was not happy with how TD Bank responded to their complaint) and 100% were processed in a timely manner. 30% of consumer complaints against TD Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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TD Bank Bank account or service account opening, closing, or management December 17, 2015 - I went into TD bank to close an account on -. They took my bank card and confirmed that the account was closed. Over the course of the month of -, they proceeded to keep the account open, and allowed multiple charges to go against it. When I came in to see why charges were being allowed against a - balance closed account, they told me that they had closed the account incorrectly. The manager was not in, so the amount that I was refunded out of the over $400.00 in overdraft fees was $100.00. I was told a manager would call me about the issue and help me get fully refunded. It is no... |
TD Bank Bank account or service account opening, closing, or management December 15, 2015 - I WAITED LITERALLY - MINUTES ON HOLD TO SPEAK TO SOMEONE ABOUT MY ACCOUNT TONIGHT -/-/2015 AND LITERALLY WHEN THE WOMAN CAME ON THE PHONE, I POLITELY COMPLAINED THAT 16 MINUTES WAS FAR TOO LONG TO WAIT FOR ANYONE, AND SHE RUDELY AND SIMPLY HUNG UP ON ME, CAUSING ME TO HAVE TO NOW CALL IN AGAIN AND RE-VERIFY MY ACCOUNT, AND NOW I AM ON HOLD AGAIN. I ANTICIPATE ANOTHER WAIT HOLD FOR - MINUTES FOR A VERY SIMPLE QUESTION COSTING ME MORE THAN - MINUTES OF MY PRECIOUS TIME AND DAY. I BILL -, WILL TD BANK OR THIS WOMAN COMPENSATE ME FOR THIS LOST UNNECESSARY TIME SPENT CHASING TD BANK ... |
TD Bank Bank account or service account opening, closing, or management December 11, 2015 - My company used TD Bank for our merchant services. Their fees were much higher than what they had initially quoted. Therefore I moved the merchant services to another bank. TD Bank refuses to stop charging me $28.00 per month for the merchant service even though there is no longer any merchant services. It is a small amount but they are in fact stealing my funds in my opinion. They also say I am under contract and to terminate the services I would be forced to pay more fees. I am not under any contract and feel this is just bullying on their part. ... |
TD Bank Bank account or service account opening, closing, or management December 9, 2015 - I filed a CFPB complaint against TD Bank on - -, 2015 - Case number -. TD Bank 's reply was not at all satisfactory. Aside from the reply 's failure to address the issues I raised in my complaint, it claimed that TD deposited $30.00 to my account as compensation. However, I never received any such deposit. Therefore, I filed a dispute on -, as a new complaint, Case # -. My new complaint disputed the $30.00 and repeated many of my original statements, as TD did not address them in its reply. On - -, TD replied simply that it had paid me $30.00 in - and therefore I... |
TD Bank Bank account or service account opening, closing, or management December 4, 2015 - -/-/- I opened up a joint TD Bank account ( with my mother ) for use while I was studying abroad. -/-/- I took out the balance from the bank account, walked into TD Bank and asked to close my account. The teller led my mother and I to a banker who reviewed the account information, and said that we do not have to do anything else but 'cut up our debit cards and discard them '. Since there was a - balance on the account, he will close it. After that date, I would receive statements from TD Bank. After contacting them several times, I was told that they are unaware of why I am receiv... |
TD Bank Bank account or service account opening, closing, or management November 24, 2015 - I am filing a complaint against TD Bank. I opened - new accounts with the help of customer service. The accounts are as follows - and -. I am a regular customer and I deposit cash to my accounts. I have deposited CASH in worth - of dollars in the past. TD Bank did nothing to protect my cash investments. I was treated in an unprofessional manner by lower level people from customer service and from the - - - -, NY - location. One representative stated that they can pick who they do business with at the lower level. She stated it is her right to discriminate against peo... |
TD Bank Bank account or service account opening, closing, or management November 24, 2015 - When I lived in - I had an account with TD Bank. I have moved to - where TD has no branches. I have told the to close the account many times. The last time was yesterday. Because they have not closed it fees are just over $1000.00 and growing. They now claim they will close it in 60 days. Then a collection company will go after me. They are not working with me at all. They just like charging fees. I am getting hit with fees as my account is less than - because of fees. ... |
TD Bank Bank account or service account opening, closing, or management November 16, 2015 - I filed a CFPB complaint against TD Bank on - -, 2015 - Case number -. TD Bank 's reply was not at all satisfactory. Aside from the reply 's failure to address the issues I raised in my complaint, it claimed that TD deposited $30.00 to my account as compensation. However, I never received any such deposit - in any of my TD accounts. Therefore, I filed a dispute on -. I still have never received the said $30.00 deposit, nor any communication directly from TD. I believe that their actions, as described in my original - - complaint and - - dispute, constitute unfair ... |
TD Bank Bank account or service account opening, closing, or management November 9, 2015 - I have a saftey deposit box at a TD bank in -, SC - - - - - and they were flooded out. My box was flooded and it took them weeks to set up a day for us to come by and inventory the box. They are saying the items possibly have ecoli and they have to be tested before they give them back after disinfecting them. The items in the inventory were described in such a way if anything happened to the items we would never be able to recover the amount or the item in which it was worth. Yellow bracelet with stones? They said they could not identify if it was worth - or -. A yellow... |
TD Bank Bank account or service account opening, closing, or management October 30, 2015 - I went to -, looking to open up a bank account and was told I could n't do so because there 's fraudulent activity on my banking history. I then contacted chexsystems to see what they were talking about and it says there 's a charge off amount for $330.00. I 'd love to know why this is there, and what I can do to remove this from my history. ... |
TD Bank Bank account or service account opening, closing, or management October 27, 2015 - I opted out of overdraft charges for my account, so if it does not have enough money, decline any transaction. Much to my surprise they are telling me that their fee is exempted, so the bank disregarded my request and sent my bank negative by $5.00 for their bank fee, then they sent the account further negative by $20.00 because they said the account is negative for 10 days. They could make it very clear and point out that their fees are exempt and if not cleared up in 10 days, that you will be charged 3600 % per anum. I asked for the account to be closed down if this can not be corrected ... |
TD Bank Bank account or service account opening, closing, or management October 27, 2015 - This complaint is in reference to my account at TD BankRouting Number : -Account Number : - opened a TD Convenience Checking account on - - 2015 with a deposit of $100.00. One of the requirements for this account is to maintain a balance of $100.00. I have never made a withdrawal from this account. Due to a bank error with their website/back-end I was unable to sign up for online banking online. This forced me to go into the branch to get online banking setup. By this time the first statement had closed and I was charged a $1.00 " Paper Statement Fee '' on -/-/2015 w... |
TD Bank Bank account or service account opening, closing, or management October 14, 2015 - I have been trying to close my account and the bank wo n't let me because they said that my account has to be $0.00. I wanted them to either send me the money back ( in form of a check ), or send me a bill for whatever amount is due. Because the account is not closed, automatic debits keep hitting the account and continuing to charge me fees. My point is that it 's a bank. Either send me a check for the amount in the account, or bill me. But I want the account closed. ... |
TD Bank Bank account or service account opening, closing, or management October 7, 2015 - I have a Health Savings Account with TD Bank. I was notified in early - that they would begin extracting fees from my account by - -. So I paid qualified medical expenses to bring the account balance down to $0.00. I called to close the account but I was told because it was a HSA, I had to go into a physical branch location to close the account. So I went to the TD Bank branch at - - -, - NY on -/-/2015. I met with a bank representative to close the account, she took my HSA debit card, and my online account with the bank became inactive. The following month, I rece... |
TD Bank Bank account or service account opening, closing, or management October 5, 2015 - I have a relationship savings '' account with TD Bank. Because this savings account has a relationship '' with my relationship checking '' account, I am entitled to a certain rate of interest. -/-/- about 10 months after the accounts ' set-up, I was fed up with the ridiculously low interest rate of this special '' account and I went on-line to look at other accounts. I discovered that I had been receiving an interest rate of only about - of what it should have been. I notified my TD branch in - MA, and they discovered that my relationship accts had not been set up properly ; so ... |
TD Bank Bank account or service account opening, closing, or management July 11, 2015 - Have had TD Bank - checking for - years maybe - from -/-/- til -/-/-. What made me breakup my relationship with them is that, usually when I deposit a check, I have either 50 to 70 % of that paycheck available and onetime I when to buy transit fare, they charged me for overdraft despite the money was there and available, this continued - or - more times without my balance ever dropping to $0.00 balance. The fee 's would multiply and pop-up and cleaning me out. So I tried cutting my ties and these ridiculous penalties they pressed upon popped up and I was n't happy an... |
TD Bank Bank account or service account opening, closing, or management June 29, 2015 - My ex-wife obtained pictures of checks I mobile deposited. When questioned how she admitted that - of her clients ( my ex is a - ) works for TD Bank in - South Carolina and obtained these for her. I went to see my local branch manager who was helpful and opened an investigation. I had to close my account and I opened a new - ( I watch it daily to make sure there is no funny business going on ), and I was told my account would be watched for any questionable activity. Meanwhile I had to lay out $80.00 to have new checks printed and sent to me - day air. This whole mess caused a... |
TD Bank Bank account or service account opening, closing, or management June 17, 2015 - On - -, -, I went to the - - - - -, - -, -, NY, to open a checking account. Because I have had a savings account at this same branch since - -, and a positive banking relationship, I was astonished and embarrassed to be denied - a personal checking account for myself and a corporate checking account for my law firm, a P.C. incorporated in NY in - -. The reason for these denials was that the - indicated that my P.C. and I - combined - owed TD Bank a total of $200.00 in overdrafts. I dispute this. I was given neither notice of these alle... |
TD Bank Bank account or service account opening, closing, or management May 14, 2015 - There was fraud on my account related to cyber security and other issues. My account illegally has a negative balance, because TD Bank did not update my file. Additionally, I must worry for the security of my account when making deposits. I reported the fraud and TD Bank has not properly credited or updated the account. ... |
TD Bank Bank account or service account opening, closing, or management May 7, 2015 - TD BANK USA/TARGETCREDITAddress:- - - # -, MN - ( - ) - Number : - .... Address Identification Number : -This is not my account, I have no knowledge of how or why it is showing up on my credit report. ... |
TD Bank Bank account or service account opening, closing, or management May 6, 2015 - TD Bank has been charging me illegitimate maintenance fees on my account ( the _sum_ of balances on my accounts must be & gt ; $ - to avoid a charge ; they fail to consider the sum of my accounts, and charge me a fee because one of my accounts has a balance & lt ; $ - ). Each time I complain, they agree that the fee should have not been charged. Then they reverse the charge and file paperwork to correctly pair the accounts when assessing fees, and assure me that the fee wo n't be charged on the next billing cycle. But it does appear on the next cycle. For more than a year now I have had ... |
TD Bank Bank account or service account opening, closing, or management April 29, 2015 - I receive a letter from TD Bank stating I was approved for credit, than I went into TD bank - time filled out more paper work and at that time there was no problem. About - week later I receive a letter from them stating unable to extend credit to you at this time for the following reasons Requested Conditions of approval not metI fill out all the paperwork that was giving to me by the Manger - - she tired to explain the letter to me at the best of her knowledge, Couldn, t give me a direct reason why I was denied, I felt discriminated against by TD bank underwriter, s - -, sh... |
TD Bank Bank account or service account opening, closing, or management April 26, 2015 - RE : - - MD-PRIVILEGED AND CONFIDENTIAL INFORMATIONDear Consumer Financial Protection Bureau, CFPB : I am writing the CFPB in reference to fraudulent unauthorized activity on an account I opened with TD, -, bank to politely accommodate a problematic section - tenant, - - - -. I walked into the TD bank ( located at - - - - - -, Pa -, phone : - ) on - -, - to inquire about delinquent accounts with amounts $130.00 and $62.00 which were reported to the -. I was unaware of such accounts until - -, - when I walked into a branch... |
TD Bank Bank account or service account opening, closing, or management April 13, 2015 - I closed all my accounts over a year ago. Recently the bank sends a collection notice regarding - of these accounts with a warning that they are going to close them. These accounts were custodian accounts that was closed over a year ago, that had both my name and my daughters name on it. Apparently, they must have left them open and continued to withdraw fees from it. the amount they stated owed were - and -. It appears that they can control anyone's account even after it is supposed to be closed.... |
TD Bank Bank account or service account opening, closing, or management April 2, 2015 - I received a letter dated - -/-/2015 notifying me that TD bank would start charging a monthly maintenance fee on my - account starting - -, 2015. The letter was only dated 5 days prior to the start date, and the mail certainly arrived later. ... |
TD Bank Bank account or service account opening, closing, or management April 2, 2015 - I rec 'd a letter on -/-/15 from TD bank informing me that the bank was to begin charging $4.00 monthly fee on my - account on -/-/15. I am appalled that a bank would begin charging fees before contacting me and allowing a period of time to move my funds if I were to choose to do so to avoid the charges. ... |
TD Bank Bank account or service account opening, closing, or management March 31, 2015 - trying to withdrawal money from TD Bank , NA only to find out they are saying theydo not have signatures on file for our company ( owner of the account ). i sent backletters telling TD not to close the account but they closed anyway. They do haverecord of receiving those letters. They are saying they - the money to PA. PA has no record of that money. Just want to get our money out of TD Bank andinto our other accounts at another bank. ... |
TD Bank Bank account or service account opening, closing, or management March 30, 2015 - In - I called TD Banks customer service, and asked them to close my account. In the - of -, I went back to TD Bank. To reopen my account, to my surprise the account was never closed.And on top of that, they told me that I owed the bank $61.00 and some cents. I was told that I could not have the account closed over the phone. But the customer service representative that I spoke to over the phone, did not tell me that. On Friday - - -. I went into a TD Bank on - -, in -. And i was still not helped. ... |
TD Bank Bank account or service account opening, closing, or management March 26, 2015 - TD Bank is and has been improperly charging services fees to a checking account. ... |