TD Bank Bank Account Or Service Complaint

TD Bank Bank account or service department,

Savings account Account opening, closing, or management Florida

I filed a CFPB complaint against TD Bank on - -, 2015 - Case number -. TD Bank 's reply was not at all satisfactory. Aside from the reply 's failure to address the issues I raised in my complaint, it claimed that TD deposited $30.00 to my account as compensation. However, I never received any such deposit. Therefore, I filed a dispute on -, as a new complaint, Case # -. My new complaint disputed the $30.00 and repeated many of my original statements, as TD did not address them in its reply. On - -, TD replied simply that it had paid me $30.00 in - and therefore I was mistaken. I was extremely surprised by this reply, and my response is a - complaint, as follows. When TD said that they paid $30.00 into my account, it sounded like they did so in response to my new CFPB complaint about the new - problem which was the tipping point that caused me to file with the CFPB. When I filed my original CFPB complaint, I did


However, that $30.00 was regarding PRIOR complaints that I made directly to TD before ever contacting the CFPB in - about the new - problem, and as such, when TD said in - that they gave me $30.00, I thought that they meant a new $30.00 to address the new - issue which I described in my original CFPB complaint - I thought that until their - - reply. As I stated in my - dispute of their initial reply, TD, in -, changed its offered accounts with no notice, so that I no longer had the best interest rate. Please refer to that - complaint for full details. Yes, in my complaint about the new - issue, I did describe all of my prior problems, because, when I reached my tipping point after the - problem occurred, I wanted your Bureau to be aware of the pervasive problems with TD which I fear affect many, many people, and not just me. But TD never addressed the new - problem ; and the Retail Operations Manager, - -, who gave me the $30.00 in -, never responded to my call about this new - problem - in spite of his - assurances to me that he was so very much concerned w/ fixing any errors. As I stated more fully on - -, in addition to wanting compensation for me due to the - issue, I want TD to have to publicize the information regarding the new account structure so that all customers who had Relationship Savings will know that it no longer offers the best TD rates.