TD Bank Bank Account Or Service Complaint

TD Bank Bank account or service department,

Other bank product/service Account opening, closing, or management New Jersey

I have a Health Savings Account with TD Bank. I was notified in early - that they would begin extracting fees from my account by - -. So I paid qualified medical expenses to bring the account balance down to $0.00. I called to close the account but I was told because it was a HSA, I had to go into a physical branch location to close the account. So I went to the TD Bank branch at - - -, - NY on -/-/2015. I met with a bank representative to close the account, she took my HSA debit card, and my online account with the bank became inactive. The following month, I receive a statement from TD bank showing the account with a - cent balance from interest earned and the account not actually closed. So, I went back to the same branch location on -/-/2015 to make a second attempt to close the account. The bank representative withdrew the - cent balance, gave me the penny and said that the account was now closed and I should receive a final statement at the end of the month. I am still receiving statements as if the account is still open. TD bank will not close the account even though I have brought the balance down to $0.00 on - occasions and have gone into the bank - to close the account. I do n't know what else to do.