Review and analysis of over 350 complaints against Sallie Mae
Sallie Mae consumers have reported over 350 official complaints related to Dealing with my lender or servicer. Out of the 350 consumer complaints against Sallie Mae, 11% were disputed by the consumer (i.e. the consumer was not happy with how Sallie Mae responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Sallie Mae resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan February 24, 2017 - I have been harassed by Sallie Mae with unstopping phone calls and they have gone so far as contacting people outside of my immediate family.... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled February 15, 2017 - Sallie Mae did not send my - statement. They sent a letter stating that i paid $3900.00 and $11000.00 in eligible interest but the letter was to my co-signer and it says that the borrower has to obtain a copy of the - but I the borrower was not able to log in to the website to print it because i am no longer a customer and she stated that i did not pay any interest off and that the loan was simply paid off.... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled January 26, 2017 - I enrolled in student loan thru sallie mae in -/-/2014 When my loan came due it was very difficult to understand how to enroll in my repayments options ( income driven vs normal ) as well as enrolling the proper account to use in the repayment.... |
Sallie Mae Student loan dealing with my lender or servicer don't agree with fees charged January 24, 2017 - Sallie Mae made my pay for forbearance up to 12 months for the life of the loan for up 3 months at a time because I could n't afford to pay my loan. Got from article against Navient law suit. In other cases, borrowers who would have qualified for lower-income-based payments under federal law were instead steered to something called " forbearance, '' which allowed them to skip some payments but saw their interest mount up, unnecessarily increasing the total they supposedly owed.The CFPB claims - may have collected - in interest it should n't have from putting people into forbearance, of... |
Sallie Mae Student loan dealing with my lender or servicer received bad information about my loan January 20, 2017 - Struggling to pay loans due to current income when I got behind I received numerous letters from Sallie Mae stating to call to find out repayment options. Well, when I called I got very rude answers and was told there were no options for me besides to pay my loan. When I mentioned, I was told there were other options they refused. Consignor even called and was given same cold shoulder.... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled January 19, 2017 - I am a cosigner on - Sallie Mae/- loans and have been in dispute with them for about 2 years. I will be brief. Payments were made during the student 's college years equal to or greater than the amount of the monthly interest so that principal would remain at v\borrowed amount. After -, wehn the repayment period began monthly invoices began to come stating " Amount Due '' and whatever the figure was - and " Minimum Due '' as -. I called literally dozens of times asking how minimum due could be - and never got a consistent answer. Scripted call center workers could not answer e... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service January 11, 2017 - Sallie Mae is a terrible lender. Average wait time on phone calls are -45 minutes, once the call is answered, you are continuously placed on hold. I needed a simple payoff letter on - loans and it took me 7 days for them to only get the -, then it took - additional phone calls to get the other - completed. I spoke with about - different departments (? ) the expediting dept. said it would take -72 hours to produce ( SOME E-PEDITING!! ), As I write this, I have been on hold for 35 minutes. Too many departments, too many workers and too much ineptness. I am glad I am paying t... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled January 5, 2017 - I have had - private student loans with Sallie Mae since -. These loans were reportedly, by Sallie Mae, paid on time, until late -. Payments of $50.00 a week were sent, which more than covered the agreed amount due each month. For 6 years, Sallie Mae only applied the exact amount due each month to the loans, and placed the residual funds in some sort of overpayment account. The loans, for some reason, started to turn up past due, and I discovered that more than five thousand dollars were sitting with their company and not applied to my loans. I was charged interest on a higher pri... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan December 27, 2016 - When I made large, principle only payments on the loan prior to payments becoming due, they did not allocate the amount to the principle. Rather, they apportioned the amounts out as payments for when the loans became due after I graduated. Additionally, they send excessive mail and make too many phone calls. For instance, they called my mother, who is also my cosigner, three times within an hour this morning ( -/-/16 ) alone. They also send both of us communication via phone and email in excess. They threatened my mothers credit, and were rude to her when they called. I have told them th... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service December 6, 2016 - I have want to remove a co-signer from a private loan that I got through Sallie Mae to go to school and they have refused to do so. I followed THEIR guidelines for doing so by obtaining my degree and sending them a transcript, showing that I am financially able to pay the loan, and made - non - late payments as they requested after my disenrollment. I am not sure what else I am to do if they do not follow their own guidelines. I believe that they, Sallie Mae, for whatever reason are not following their own guidelines in reference to my account. I have no issue with continuing my agreemen... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled December 6, 2016 - For the second consecutive month, Sallie Mae has incorrectly and falsely reported my payment status to the credit bureaus that they report to.... |
Sallie Mae Student loan dealing with my lender or servicer need information about my balance/terms November 21, 2016 - I took out a loan for US $13000.00 from Sallie Mae to pay for my first year of - tuition at - and, after the semester started, requested a refund of the small cash difference. After much argument and delay, - 's sent me a refund. However, there is still roughly US $340.00 missing and unaccounted for, despite my formal -/-/2016 complaint [ attached to this CFPB complaint ] to - ( who had no response ), the Department of Education ( who had no response ), and Sallie Mae ( who claimed it 's not their problem ). At this point, I consider the money missing/stolen, yet I am still... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service November 18, 2016 - I have private loans with Sallie Mae that my sister was nice enough to co-sign for so I could go back to school. After graduation I contacted them about removing my sister as my co-signer. I was n't aware that they had certain criteria that needed to be met before doing this. I went through the motions and made sure everything they required I had completed. I applied for the co-signer release in - -. They denied the release stating that I did n't make the - consecutive monthly payments. After researching my statements I saw that in - - I made the payment on the due date, but sin... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - My payment was applied incorrectly. I applied $1300.00 to # - and $400.00 to # -. I then received confirmation emails supporting this. Somehow, the entire $1700.00 was applied to # -.... |
Sallie Mae Student loan dealing with my lender or servicer received bad information about my loan November 7, 2016 - Sallie Mae, now -, has irreparably damaged my credit and finances. After graduating from college and not being able to find a job for close to a year, they refused to work with me to refinance my loans, despite my various attempts to work out a payment plan with them. Once employed, I resumed my payments, but they were too high as I am only - and an entry level employee. Again I contacted them only to be given the runaround, and when I finally spoke to someone of stature, they told me that the only way to refinance my loans was to default on them, which I did. Once I defaulted, I made an... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan November 6, 2016 - I had to co-sign for my son 's Sallie Mae loan for his senior year of college. According to my MSA, ( Marital settlement agreement ), my ex husband is responsible for - of ALL college expenses, and student loans were NOT to be in the children 's names. I also have a court order ( - -, 2016 ) in which orders the loans to be transferred into HIS name. I have spoken to Sallie Mae, and they refuse to transfer ownership of the loan. Please advise how to proceed... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan November 3, 2016 - I am late on paying on a $25.00 payment to sallie mae. They call 8 times a day i asked them to stop calling an to send a paper statement. I have told them that i feel the calling 8 time a day is harassment, the say " the law lets us call that many times ''. I have stated that FTC Public Law 111-203, title -, 124 Stat. 2092 ( 2010 ) sub section 806, ( 5 ) " Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number. '' They refused to fallow the law in regard to collations of a ... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled October 26, 2016 - I have - loans with SallieMae. Each are enrolled in auto-debit and have been for more than a year. This is confirmed in my account information available online and has been verified during a multiple calls with their customer support. Despite being enrolled in auto-debt, the accounts do not auto-debit and I receive a call from SallieMae that I am delinquent on my account every month. I believe this practice is intentional in an effort gain more interest on my accounts.... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled September 3, 2016 - I obtained several loans through Sallie Mae to help pay for school, - to be exact. The time is coming for repayment, I received a statement of what I would have to pay ( it was an outrageous amount ), so my grandmother kindly helped me and paid for two months, around $660.00 total. It turns out that Sallie Mae did not apply that amount evenly to all the loans and - of them became outstanding. I have called several times to have this issue fixed and it is STILL outstanding. Now they are lowering my credit score due to this issue that is completely THEIR fault. Additionally, they are als... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan September 2, 2016 - I was five days late on making a $55.00 payment to Sallie Mae and they began to harass my husband at work, calling - to six times a day and telling him he needed to make payment immediately. They have NEVER contacted me and I am the loan-holder. Additionally, I made payment seven days ago using online bill pay, which generally takes one day to go through as it is merely a matter of transferring funds from - back to another. On the most recent call, I was with my husband when he answered the phone ; I got on the line and explained to the customer service agent that no one has ever calle... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan August 31, 2016 - Sallie Mae has been harassing me since the day my grace period on my loans ended. I have received calls as many as five to ten times a day, and I have discussed how I am unable to make payments due to financial hardships and lack of help from my parents. They refused to work with me, so I stopped answering their calls and changed my number. Eventually, friends and family members expressed their concerns over my loans and told me Sallie Mae kept contacting them about me. Sallie Mae now calls my work, and when my coworkers hang up on them they call back in a rude tone, demanding to talk to me. T... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled August 23, 2016 - I was speaking with Sallie Mae on repayment options, as I was unemployed following graduation. I was unable to meet the $ -+/month payment and was asking what my other options were. I was specifically advised to let my account run over, as in not meet the payments, because Sallie Mae would not work with me on changing payment options until I was overdue. After two months I tried to reach customer service once again and was directed to Collections, who informed me that I had to make my loans current before I could begin any sort of payment change option. After explaining the advice I was pre... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service July 26, 2016 - My issues with Sallie Mae are two-fold. The first is that I defaulted and they harassed me constantly, calling up to 10 times per day from multiple numbers. They also called my family members multiple times trying to reach me, using contacts I never provided them. Some of the calls are actual people, some are robo-dialed. My second issue is regarding their customer service. There is NO WAY to contact these people via chat or email. I assume this is so it 's harder for you to keep a record of communication, making it easier for them to continue shady business practices. As someone with very -... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service July 26, 2016 - I had gotten - student loans through Sallie Mae, the - was a loan that would not require any payment till I was out of school. The - I had applied for, to my understanding, would be the same as the -. Come to find out a month and a half later I was behind on a payment of - dollars. No big deal, but it was never explained clearly that I would have to make those payments while I was still in school. The six months then passed since I was out of school and I was to start making the payments on my loans, it was about - dollars a month for - not bad that 's deal-able, a few mon... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled July 25, 2016 - Sallie Mae has not honored my payment allocation request after repeated written requests submitted with my payment. I want the difference between my amount due and the payment I send in to be applied to the principal balance, yet they continue to apply it to future payments and send me bills with a $0.00 amount due. I continue to make higher payments because they have my payment amount set at $59.00, and the monthly interest/fees are $58.00. At that rate it would take the rest of my life to pay off this loan. We have called several times and were told they would change the allocation, bu... |
Sallie Mae Student loan dealing with my lender or servicer received bad information about my loan July 21, 2016 - Dear CFPB Representatives I contacted Sallie Mae on -/-/2016. I spoke to a representative who identifies himself as - - in the Recovery Department of Sallie Mae. He was the first person that guarantee me that once the account was settle or paid off, Sallie Mae will begin to report the account to -, - and - as Paid in Full. A verbal contract was established with this representative which include the guarantee of Sallie Mae to report the account to -, - and - as Paid in Full. I accepted the settlement offer and paid the account in time and terms of condition. ( Attach... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan July 15, 2016 - Sallie Mae continued to contact my wife 's phone number after I specifically asked them to remove the number during a phone call regarding the student loan on - -. I had called them on this date to settle the account and attempt to pay in full. Between the dates of - - to - -, they contacted her at least 27 times, and again on Monday - -, she asked them to stop calling her. The evening of - -, I paid the account in full online and since the harassment has stopped.... |
Sallie Mae Student loan dealing with my lender or servicer received bad information about my loan July 10, 2016 - I agreed to co-sign my grand-daughter 's college loan, Sallie Mae, 2 years ago. They now have us paying for a loan that was to be deferred and I owe more than she does. We are - and worried about this situation. Can you help us?... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled July 7, 2016 - As of -/-/2016 all of my students loans were paid off at Sallie Mae. Currently, I have an overpayment balance of $1300.00 that Sallie Mae owes me. They do NOT provide an email service to answer questions ... Every time I call I can either not get a person ( only automated ) or I ca n't get through ( put on hold for around 30 minutes twice already ). My interest rate was also sickening on all loans. This company should be shut down for the way they treat people trying to make a better life for themselves.... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled July 5, 2016 - Paid student loans to Sallie Mae ( I 'm co-signer for my son ) - - separate loans beginning -/-/-. - began -/-/- when I paid the installment payments for the the - loans through my banks bill pay system. Sallie Mae lost - of the checks and asked that the bank send photo copies of issued checks to which my bank said it was unable. Sallie Mae requested the checks be voided and reissued. To avoid the problem repeating itself ( lost checks ) I submitted payment electronically in one lump sum for the - loans whose payments were lost. Between the - check for - of the l... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service June 20, 2016 - We are paying - loans for my daughter - all of which were set up for automatic payment. We recently changed our bank, and had to change the automatic payments. From the Sallie Mae Website, I was unable to change the bank account information, so I called them. After a 10 minute wait, I reached a representative, who informed me that I had to first CANCEL the existing auto withdrawals, wait 3 business days for the cancellation, " wait an additional 3 days to just to be sure '' and then enter the NEW information. This caused us to be past due on - of the - loans ( - did n't get cancell... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled June 20, 2016 - I am the co-signer on my daughters student loan with Sallie Mae. Her loan payment should have been made in -/-/- and my daughter was having trouble. She called and called ; they were rude and demanding ; not wanting to listen to her. After about 6 times calling she final was able speak with a manager. They talked on - -, 2016 at -. and the call lasted 24 minutes. They worked out a payment plan that started on - -, 2016 and ends on - -, 2016. Then, they would reexam her finances or continue with that amount and only the date might change. I also spoke with them on -... |
Sallie Mae Student loan dealing with my lender or servicer received bad information about my loan June 14, 2016 - Attended the now-shutting down - - in -, CA. During my time as a -, I had a car accident and had to leave before my finale year. Upon returning, my federal loans through - seemingly split with Sallie Mae who was now handling them, but these turned out to be private loans. Now, my grandfather ( who co-signed with me ) are paying my - - private loans month-to-month and - says I do n't have to pay until I find work, which I 'm not finding anywhere across the state of California, and Sallie Mae is calling us daily with robocalls to harass us to pay - different loans at o... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan June 8, 2016 - Sallie Mae is harassing me ( via incessant phone calls ), and sending mail to my cosigner 's address. I 'm asking that said methods of communication cease. I 've written multiple letters to Sallie Mae, each asking for a path to a resolution regarding the issue at hand, and that they stop the harassment and bullying that they routinely participate in. With that being said, Sallie Mae has made zero effort to return my missives in regards to finding a resolution to the issue at hand. I, in addition to my cosigner, receive nonstop phone calls from various Sallie Mae agents, none of whom I have any... |
Sallie Mae Student loan dealing with my lender or servicer received bad information about my loan May 11, 2016 - I was a co-signer on a Sallie Mae student loan. The primary borrower filed bankruptcy and ceased payments. I was not notified by the creditor that payments were late until AFTER the account went to collections. No voicemail 's, emails, or snail mail until after my near perfect credit score was damaged to the tune of - points. Sallie Mae claims their fallible computer system shows notices were sent. They sent them to me for the first time as part of a - complaint response at which point I confirmed I never received them the first time. Sallie Mae claims that removing this negative mark fr... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan May 10, 2016 - Sallie Mae harrasses people to no end. I have paid my student loan in full and yet they have continued to call me and my cosigner. I was a few days late, but I paid my entire - bill instead of the minimum. They have continued to call every hour on the hour today. I have had 5 calls since I paid. I have called and they say there is nothing they can do. They need to update their systems so that after you pay you stop getting calls from them. This is harassment of my cosigner and I and I am considering a lawsuit. ... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled May 5, 2016 - I have - loans ( we 'll call them the " - '' and " - '' loans ) with Sallie Mae currently- they 're under the same account, but for - different school years. The - loans have their own cosigners, - who have been making monthly payments on their respective loans. We do not use Sallie Mae 's automatic Bill Pay option, as the cosigners would rather have control of the flow of payments through their own banks. Over the past several months, whenever a check was sent to Sallie Mae to pay for the - loan, it was always allocated to the - loan, instead. As a result, my - co... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service May 5, 2016 - I have recently paid of my loan to Sallie Mae. In the process of doing so I ended up with a credit. I called to receive my credit and have my account closed. I was told that it had to go through a billing cycle and the check would be mailed and account closed at that time. They told me it would be in the beginning of -. It is now - and I have not received the check, nor has the account been closed. ... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan May 4, 2016 - I received a loan from Sallie Mae -/-/2016 to help pay for my schooling at - - University in Alabama. The loan amount was for $10000.00. I am the primary on the loan and my grandmother is the cosigner. For the past three months ( starting -/-/2016 ), Sallie Mae has been hounding my grandmother and myself to start paying the interest on the loan. I told them that I am still a fulltime student at - and can not make payments right now because I do not work. I told them that I would like to defer the payments until I graduated. I was told that I did not make that choice at the begin... |
Sallie Mae Student loan dealing with my lender or servicer received bad information about my loan April 29, 2016 - After reviewing the fair practices act- then going over the loan documents with my co-signer we believe that we were led to think that our loans were student loans Not private ones- If I 'm read things correctly the loan provider should have provided one or maybe all the documents listed below as examples : ... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled April 20, 2016 - The lender Sallie Mae stated that they were unable / unwilling to follow my written payment allocation instructions. I used the CFPB guidelines for my instructions found at http - Dear Sallie Mae , Inc. , I am writing to provide you instructions on how to apply payments when I send an amount greater than the minimum amount due. Please apply payments as follows : 1. After applying the minimum amount due for each loan, any additional amount should be applied to the principal of the loan that is accruing the highest interest rate. 2. If there are multiple loans with the same interest rate, pl... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service April 18, 2016 - Knowing I would become delinquent on my Sallie Mae Private Student Loans, I tried contacting the consumer representative to be proactive to see what could be done. I asked to speak to a Collections agent, and they would n't put me through since my account was not past due. Instead, the representative told me he talked to them and they ( Collections ) said they could not help me until my account was past due so that I should let it go past due if I wanted help. He told me past due means 5 days, and that after 15 days delinquent but that I would not have to worry since 30 days is when they would... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan April 7, 2016 - The loan company called me non-stop on my cell phone and my home phone. It was frustrating because I was paying on other loans and was not able to start paying that loan. ... |
Sallie Mae Student loan dealing with my lender or servicer don't agree with fees charged April 5, 2016 - I have previously submitted a report on - - and -, now I would like to submit my complaint with SallieMae. I have - SallieMae loans, - being 7.2 % interest equaling $7300.00 and the other being 3.5 % interest equaling $6000.00 ( I believe 3.5 % is the lowest on any of my private student loans so only - of them is feasible ). The problem with the loan is NOT the amount, rather the fraudulent interest rates I am being charged. Because the interest continues to compound, my payments barely eat into the principal leaving me with a bigger loan than I started. I make ever... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service March 24, 2016 - A large portion of my school-associated fees were covered by scholarship, but I had to borrow a portion each year to cover the differences. After a great deal of effort and research, I decided to go with Sallie Mae because rates were very competitive. I regret that decision every day! While I was in school, I worked to make monthly payments in order to lower the overall principle once I graduated and the loans entered repayment. I was granted a six-month grace period before monthly charges were assessed post-graduation ; however, at no point was I notified ( electronically or via - mail ) A... |
Sallie Mae Student loan dealing with my lender or servicer don't agree with fees charged March 23, 2016 - Sallie Mae continues to call me at my place of employment. I work at - and they have called over 4 times and have been asked to stop numerous times. They were asked to take the number off the list and continue to call threatning my job! ... |
Sallie Mae Student loan dealing with my lender or servicer don't agree with fees charged March 19, 2016 - Have received Sallie Mae biilling notice, acct # -, but not sure that all - loans are in my name or son 's name. The bill is not clear, there is no date that the loan was taken out, for what person and what schoo. - of the loans I am wondering if it was even mine ( ours ). The other concern is the high rates 10.375 %!!! I am a little surprised at the high rate - they should be fairly low ( lower ) due to the low interest rate as well. First Salle Mae 's billing summary stinks and is not clear ( I should easily have access to my account to clearify what ( school ), when and to whom th... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled March 17, 2016 - I took a $5000.00 loan from Sallie Mae. I faithfully made payments for 5 years. My father passed and I had to quit working and move in with my mother. The loan defaulted. They are now demanding I pay it in full and will not offer reasonable loan repayment options. ... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan March 15, 2016 - I have received 8 calls in the today since - - and it is now - -. this is absolutely uncalled for. I already told them I would make the payment Friday and they advised they do n't do promise to pay. why would you call me 8 times in the matter of 8 hrs. to hear the same thing I have told - reps. ... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service March 15, 2016 - I fell behind on student loans, not because I did not want to pay, but because we could n't pay. We have finally gotten to a point where we can begin making regular monthly payments starting in less than 30 days. Unfortunately, I had - private student loans that went into default at the end of - of -. The accounts have been sent to collections. The collections companies refuse to work with us on payments. They are requiring large amounts of money right now and threatening to ruin our credit scores if we do not comply. We are unable to comply. We have tried calling the original loan se... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled February 27, 2016 - I signed up for auto payment on my Sallie Mae account, to take advantage of the reduced interest. Because Sallie Mae does not allow me to set up my own auto payment amount, the $25.00 dollar payment is not enough to cover the interest. So I have tried to ways to make additional payments to pay down the principal. One way is through the Sallie Mae site, but my payment was used for interest. When I called Sallie Mae, they said that it was because I paid before the due date that I should use my banks Bill pay. I have now used my bank bill pay, and my payment was still used for interest. I calle... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service February 25, 2016 - I have been dealing with debilitating medical issues since six months after graduating from college. I applied for - clearance of my loans through SallieMae and was denied the first time around. I filed a complaint and within a week was asked by SallieMae to send in a new - application. As frustrating as it was to have to ask the doctor to again fill out paperwork that she had already filled out I complied. My account was apparently placed on an administrated forbearance while the application was processed. However, I was not notified that this was the case ( and my elderly grandmother, ... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan February 24, 2016 - Sallie Mae and - continually call my grandparents, who were not cosigners nor my guardians at the time I took out the loan. They are continually harassing them without cause. They have no current and had no past control over my loans or my education. ... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled February 10, 2016 - As a young person in today 's rapidly growing world I took it upon myself to get a degree to better my chances at having a better future. Unfortunately during my time at - College and - University I found myself, like most blue collar students, having to borrow money to make it through. I was told that not alot of places will lend to a student who does not have a high credit score, this made things more tense, until I was told that Sallie Mae could help. This was not really a blessing but a curse in disguise. At this time I was working a part time job as a - not making anything and ... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled February 8, 2016 - I do not receive statements/bills or any other documents from SallieMae. This has been going on for a year and is still not fixed. My - 2016 statement was not even sent or generated on my account in a PDF for me to view, so my payment was late. I 've called numerous times and the customer service people just ask questions, procedure I get it, but after that tell me everything looks fine. I 've changed how I receive information to paper form and that has not helped, in fact - 2016 should have been the first paper form and as I said, that was never sent. The representatives become rude whe... |
Sallie Mae Student loan dealing with my lender or servicer don't agree with fees charged January 29, 2016 - My private student loan ( Sallie Mae ) is at 12.75 % yet on the web site they offer student loans from 2.5 % to 9.59 % i have called numerous times to try and get my student loan interest rate reduced so that i can afford making the payments each month. ... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled January 28, 2016 - I went to the - University ( - - ) and had to pull out loans through Sallie Mae. Its really hard to now pay these bills which is hurting me financially. I need help and need to refinance them but no one can help and sallie mae is horrible and does not want to help. ... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service January 22, 2016 - I - in four years from - University with a - in - in 2014. The financial aid department did n't do much to prepare for what comes after graduation. Each year I would get a financial aid package from - outlining the scholarships, grants and loans needed to go to school for that year. I was later told by Capitals financial aid office that they could not recommend any loan company to students but somehow I got stuck with Sallie Mae loans every time without any input from me. My parents paid for the first 2 years with parent plus loans and grants. I continued the last 2 years and pa... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan January 19, 2016 - Private student loan with Sallie Mae, the amount of payments are the same amount of my Che k. My mother and I have talked with a man by the name of - - - - - -. My parents are co-signers and retired he is trying to make them pay what my check wo n't cover. I am working and can not the amount of - month after car insurance phone medicine and living expenses. He is very nasty I am paying on my student loans but not original amount - a month - - said they do n't work with lowering payments and payment plans. I just want to pay what my little job afford me to pay. He ... |
Sallie Mae Student loan dealing with my lender or servicer keep getting calls about my loan January 14, 2016 - I cosigned for a private student loan for - my kids with Sallie Mae. Since she graduated, Sallie Mae calls my cell phone and work phone several times a day about paying this loan off. I have asked them to not contact me by phone and only in writing, but the calls continue. I have received no documentation through the mail, only this constant barrage of calls. They are attempting to harass me into paying them even though I just cosigned the loan. ... |