Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled New Hampshire

I am the co-signer on my daughters student loan with Sallie Mae. Her loan payment should have been made in -/-/- and my daughter was having trouble. She called and called ; they were rude and demanding ; not wanting to listen to her. After about 6 times calling she final was able speak with a manager. They talked on - -, 2016 at -. and the call lasted 24 minutes. They worked out a payment plan that started on - -, 2016 and ends on - -, 2016. Then, they would reexam her finances or continue with that amount and only the date might change. I also spoke with them on - -, 2016 to give them my financial information. We were told that if a payment plan was set then the clock would go back to - and were would not be reported. On Friday - -, 2016, I received a notice from the credit bureau that we was reported on all three of the loans on - -, 2016 and my daughters first payment was due on - -, 2016. If either one of us had been told that the payment needed to be made by -/-/- it would have been paid. It seems that Sallie Mae is back doing poor business practice ( predatory practices ) and misleading their customers in order to get late fees and ruin customers credit at the same time. I ask for your assistance in not allowing Sallie Mae to get away with these forms of practices and to have them removed this from both our credit rating. Thank you for your time ; Sincerely yours.