Sallie Mae Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged Pennsylvania

Sallie Mae made my pay for forbearance up to 12 months for the life of the loan for up 3 months at a time because I could n't afford to pay my loan. Got from article against Navient law suit. In other cases, borrowers who would have qualified for lower-income-based payments under federal law were instead steered to something called " forbearance, '' which allowed them to skip some payments but saw their interest mount up, unnecessarily increasing the total they supposedly owed.The CFPB claims - may have collected - in interest it should n't have from putting people into forbearance, often multiple times.

Sallie Mae customer in Pennsylvania
Jan 24, 2017

* Source: CFPB Complaint Database

Sallie Mae response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Sallie MaeComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Sallie MaeDealing with my lender or servicer71.7%14.3%10.6%3.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints