Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled New York

I have - loans ( we 'll call them the " - '' and " - '' loans ) with Sallie Mae currently- they 're under the same account, but for - different school years. The - loans have their own cosigners, - who have been making monthly payments on their respective loans. We do not use Sallie Mae 's automatic Bill Pay option, as the cosigners would rather have control of the flow of payments through their own banks. Over the past several months, whenever a check was sent to Sallie Mae to pay for the - loan, it was always allocated to the - loan, instead. As a result, my - cosigner and I were notified that a payment was overdue. I 've called them many times over the past months to reallocate these payments, and it would take days for the changes to take effect. Often in the meantime, it meant that a late fee would be charged to the account, never mind that the payment had actually been received.


an overflow account- money that was sent to pay for the - loan that has exceeded the scheduled payments due. I then asked that enough money be taken out of the overflow account to pay for any outstanding payments ( - and - payments ) for the - loan, and I was told it would be done. Two weeks later, I was still receiving notices of overdue payments. Calling them back ( AGAIN! ), I 'd found out that the " work order did n't go through '' - they could n't tell me why. I asked them to start over, once again taking enough money out of the - overflow account to pay for any outstanding payments - - and - payments ) for the - loan, and they said they would do it. For the next ten days, the balance due on the - loan kept fluctuating- I was told this was to be expected because of the work order. I have just finished looking at my loan summary on Sallie Mae 's website ( it is now the beginning of - ), and have been told that, alongside the payment due for -, there is still (!? ) a past due amount on the - loan- and I have once again been charged a late fee. I do n't understand what 's going on with this loan anymore. Over the past several months, every time I 've called, each representative gave me different answers to the same questions. I 'm pretty sure at one point, a supervisor outright lied to me about the details of my account ( a representative 's description of my account did not match the supervisor 's, despite them reading the same notes left on my account ). I am still in school, in a very work-intensive program, and do not have the time nor energy to keep playing this game with Sallie Mae. Goodness knows how this affects my credit score, or the credit scores of my cosigners! This has gotten beyond ridiculous.