Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged Washington

Have received Sallie Mae biilling notice, acct # -, but not sure that all - loans are in my name or son 's name. The bill is not clear, there is no date that the loan was taken out, for what person and what schoo. - of the loans I am wondering if it was even mine ( ours ). The other concern is the high rates 10.375 %!!! I am a little surprised at the high rate - they should be fairly low ( lower ) due to the low interest rate as well. First Salle Mae 's billing summary stinks and is not clear ( I should easily have access to my account to clearify what ( school ), when and to whom the loans are for because there maybe an error. Secondly I would like to consolidate or at least get lower rates, Sallie Mae does not provide that information as well. Concerend there is an error in my loan. Sincerely, - -