Sallie Mae Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer received bad information about my loan

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan North Carolina

Struggling to pay loans due to current income when I got behind I received numerous letters from Sallie Mae stating to call to find out repayment options. Well, when I called I got very rude answers and was told there were no options for me besides to pay my loan. When I mentioned, I was told there were other options they refused. Consignor even called and was given same cold shoulder.

Sallie Mae customer in North Carolina
Jan 20, 2017

* Source: CFPB Complaint Database

Sallie Mae response to complaint:
Closed with explanation

Consumer disputes how Sallie Mae handled their complaint

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How Sallie Mae handles Dealing with my lender or servicer complaints

Created with Highcharts 4.2.3Sallie MaeComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Sallie MaeDealing with my lender or servicer71.7%14.3%10.6%3.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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