Review and analysis of over 26 complaints against PNC Bank N.A.
PNC Bank N.A. consumers have reported over 26 official complaints related to Loan servicing, payments, escrow account. Out of the 26 consumer complaints against PNC Bank N.A., 31% were disputed by the consumer (i.e. the consumer was not happy with how PNC Bank N.A. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against PNC Bank N.A. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 31, 2016 - My payment made early in - 2016 for - for the - payment has never been credited to my account. I have called numerous times to PNC and even though they can see the payment in their systems, I am getting late notices every month and my credit is being effected as well. They need to update PNC internal systems, stop sending late notices, send an updated revised statement and a letter explaining this was a PNC mistake so I can submit to the credit bureaus.... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 25, 2016 - My mortgage company did not know what my payment was supposed to be every month because they did not perform an annual audit on my escrow account. - month my payment was $730.00 and some change and the next thing I knew it was $980.00 and some change. I sent my payment on time and they refused to post the payment because of the escrow shortage and it took them over 4 months to start an audit and then another 4 months to get to the correct payment amount. Then they destroyed my credit.... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 21, 2016 - My home loan has been sold to this company. Since then it had been a complete nightmare and is starting to ruin my life. As soon as their system was set up to make automatic paynents, I signed up. Regardless of this I have gotten collection call. I have NEVER paid even a day late. Today I got a notice from them in the mail staying my - payment has not been paid. I have also gotten call after call for as they put it " welcoming me to the company ''. I want to be left alone!... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 20, 2016 - I was in the process of selling my house and notified PNC for the payoff and what day we will be closing, - -. PNC provided the information we requested, however they made the decision to pay the property taxes early and in doing so the property taxes were paid twice. I called PNC and on - - and they said they would look in to the issue and get back to me, they never did. I had to call several times and never got a definite answer. They said they called the - - tax office and never got a returned call. I called the same tax office and was told they have no notes or calls from... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 18, 2016 - PNC Mortgage made a double payment out of my escrow on -/-/- and -/-/- to pay for my homeowners insurance causing my escrow to go into the negative. - - only has a record of 1 payment posting on -/-/-. I am now missing $1000.00 from my escrow due to this double payment. I have notified them via their Secure Message site on - and on - submitted a Notice of Error on their Secure Message site by which they must respond timely as required by RESPA. As of the evening of -/-/-, I have still received NO response from this mortgage company.... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 13, 2016 - We acquired a loan -/-/2012 in the amount of $100000.00. The cost of our house was $110000.00. We currently only owe $36000.00. I have never been late on a payment and my credit score was - when we acquired this loan, so we should not have been considered high risk. My issue is that PNC wants to require us to get an appraisal that will cost $500.00 before they will remove our PMI. I think it 's unfair to make us pay an additional $500.00 when our current LTV is - %. Is there anything that we can do to make them remove our private mortgage insurance since we are way below ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 12, 2016 - We have two mortgages for investment property with PNC Bank. We have continuously tried to get them to include the property address of the mortgages on the escrow account statements and other correspondence, with no avail. Because they are not including the address, they have misapplied tax and insurance payments on numerous occasions. The properties in question have the same street address, but different building numbers. We have mortgages with other companies that include the mailing address along with the property address of the loan in question. We are not asking a lot to have the propert... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 3, 2016 - I requested a loan amortization schedule for a fixed loan rate from my lender PNC Bank and they have denied the request. I do not understand why they will not provide this request I need to now how much is going towards interest and how much of my money is going towards principal because I have had this loan since - and the original amount borrowed was $88000.00 and the amount has not gone down by much because I owe over $83000.00 for a loan I have had for nine years and only $5500.00 paid down on the loan which is a 15 year loan. I am trying to pay this loan off eventually because th... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 28, 2016 - My loan servicer was transferred from - - to PNC Mortgage. With - I was able to make month-to-month payments online using my checking account. PNC provides that option but with a $7.00 service fee. They do n't charge the same fee to pay online if I set it up to withdraw from the account on a scheduled day every month, even though it would come from the same account. My thoughts is that this " automatic '' payment deters people from applying extra principal on months they have it available to them, adding an extra step of inconvenience to the customer to make small additional princ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 26, 2016 - Received a letter on - -, 2016 from PNC Mortgage date - -, 2016 accusing me of not having insurance for my property and threatening to buy it for me. " Because unit owners insurance is required on your property, we plan to buy insurance for your property. '' First, they never asked me to provide proof of coverage. Second, they have their own insurance company which I believe is a conflict of interest. This company is not consumer friendly and should not be allowed to provide mortgage services. ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 25, 2016 - Attempting a short sale. The buyer is a tenant in the property. The relationship was disclosed and short sale lender refusing to process short sale claiming that it is not an arms length transaction. ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 21, 2016 - My mortgage was sold from my long-time servicer, - - -, to PNC Mortgage. I received my first notification on - -, 2016 that as of - -, 2016, they would be servicing my mortgage. I was unable to pay on - -, 2016 because none of the accounts were set up. Finally, on - -, 2016 I was able to make my mortgage payment. On - -, 2016, I made a $350.00 payment to principal which was never credited. I called on - -, 2016 and I was told it would be corrected. I just received a letter that the $350.00 was applied to the -/-/- mortgage and I owed an add... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 21, 2016 - On -/-/16 I made the last payment on a PNC home eqity line. It was due that day, and although the closing on my house was -, I would have been delinquent if I did not pay by the -. I assumed this would be returned to me on the - at closing. PNC did not post my payment by the -. My wife mistakenly made an additional automatic payment of $2000.00 of on -. I was told by - - that - refund checks were sent to my home on - and -. They never showed up. I emailed, called him and went into the branch repeatedly about this. I was told by - - that no check ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 21, 2016 - -/-/2016 our prior mortgage company sold our mortgage to PNC Mortgage. with our first payment to the new company to begin on - -. PNC did not have us set up in their system so we were able to pay over the phone without any extra charge. For the -/-/- Payment I paid on line and was charged a extra fee of $7.00 even though in this day and age everyone pretty much pays their bills on line I do n't think we should be charged for a service in which they get they funds quicker ... that is the first issue. Here 's where the big issue starts ... for the -/-/- payment I sent in a ch... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 20, 2016 - I - - with This letter is to complaint about a problem I am having with PNC Mortgage loan # -, I am complaining because they been foreclosure on me since -/-/- width paper work from a mortgage paper work from -/-/-, I complaint and say they used the wrong documents but no one does anything to help me on this wrongful foreclosure because I modified my mortgage on -/-/- and on this loan they commit violations of TILA I have already attempted to resolve this problem by contact them by phone and in written. I have enclosed copies of my records. Include copies of... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 18, 2016 - My mortgage servicer is PNC Mortgage. The loan has been current since inception. In - -, as my loan neared the 80 % LTV threshold, I contacted them to determine steps necessary to remove the PMI ( costing me ~ $ -/mo ). I was told by a Customer Service Rep ( " CSR '' ) that if my principal was below 80 %, I could request the removal. Additionally, two weeks later, I received a letter in the mail from their " Insurance Administration '' department stating that I could pay for an appraisal out of my pocket ( $500.00 ) to determine if the property had appreciated such that it was now... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 14, 2016 - PNC Mortgage has failed to respond to multiple requests for information regarding a loss claim filed for a roof repaired from hail damage. The initial check was sent from the insurance company to PNC, however, nothing was ever mentioned and the check was deposited into escrow. Additional documents were required to complete the claim and release the funds to the contractor. However, notification was never provided. It should be noted that the funds were sent to PNC in late - - early - -. Notification was not received until the contractor threated to place a lien against my property ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 11, 2016 - Despite providing proof of insurance in writing that a sufficient amount ( exceeding the outstanding loan balance by $100000.00 ) of insurance was in place on at least two occasions I continued to receive threatening letters from PNC Mortgage that unneeded insurance was going to be procured on my behalf and I would be financially responsible for its cost. After receiving an insurance policy in the mail procured by PNC Mortgage and a letter describing an increase in my monthly mortgage payment I called to try to resolve the problem. I talked to - - on - -, 2016 at approximately -... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 4, 2016 - As a way of background the servicing on my mortgage loan was transferred in - - from - to PNC Mortgage - In -/-/- the homeowners insurance was due to be paid. As a result of incorrect payee setup the Insurance was incorrectly paid and my insurance was subsequently canceled. My insurance agent called me on - - to notify me of the cancellation and I contacted PNC Bank. After an hour on the phone PNC bank did confirm that the account was incorrectly paid and spoke with my insurance agent to say they would overnight a check. A half hour later they informed my agent that they co... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 25, 2016 - To Ohio Banking Authorities : PNC Bank has consistently overcharged us on our mortgage since the term started -/-/-. In the last 3 years of the 5 year term, they have overcharged us $400.00. I complained to them a short time ago. I explained I was using the statement they send me every month to calculate the interest and principal. For instance, on - -, -, they calculated that the interest payable on - - was $170.00, and the principal would be $2900.00, for a total of $3100.00. But the next month, they sent me a statement saying that what they actually took out w... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 22, 2016 - My mortgage provider is refusing to cancel my PMI and has required me to use an appraiser that they own ( thus their own bias ) to have my home appraised. What 's more the fee for this appraisal, $500.00, is far higher than any third party appraiser for a small, - square foot residence. I would like to use an appraiser lacks the biased interest for the lender and allows me to reuse such appraisal if I choose another lender. ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 22, 2016 - I have tried to submit a loan modification to P.N.C BANK back on -/-/2016 and they asked for all documents that i have provided to them and then they deny my modification due to them claiming I do not make enough but I actually have a positive surplus of over $900.00. I was denied loan modification on -/-/2016 and appealed the decision but then I receive a denial letter on appeal 3 days later. I know that by CFPB guidlines i have at least 30 days to appeal but PNC stated that since appeal process is not 90 days before sale date they can not do anything. ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 15, 2016 - I called PNC customer service -/-/- to inquire about removing the PMI from my loan since my Loan to Value had reached - %. My loan amount is $190000.00 making my LTV - %. It was scheduled to be removed automatically on -/-/- but I figured I would try to get it removed earlier. After discussing this with the representative and learning a new appraisal would be required, I told her not to send me the information. She said it was too late as she had already pressed the button. She said it would n't change anything and only provide me the steps to take to remove the PMI. On -... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 10, 2016 - I recently sold my home and paid off my mortgage loan with PNC Mortgage. They included a " Servicer Advance Balance '' fee of $1800.00 in my payoff amount. I had previously made written & verbal requests to have this fee explained to me several years ago and again more recently, but have never received a proper answer. In a letter dated - -, 2014 ( attached ) PNC responded stating the fee was because the HAMP " loan modification agreement required PNC to advance payments on your behalf so when the loan modified your account would reflect being current/reinstated '' Aside from the fact ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 8, 2016 - - - - We are filling a complaint about PNC Mortgage. We have been trying to get our PMI cancelled for about 2 years. I believe that PNC is in violation of the The Homeowners Protection Act of -/-/-. The value of our house has reached the - % threshold for automatic termination a long time ago. PNC refuses to do so. We have never received a schedule for our PMI to be cancelled. I have written numerous letters to them, most with no response at all. However the final straw was last month ( - - ) when we had our house appraised. Our appraisal was done by a certified Wa... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 2, 2016 - PNC bank debited my home equity account and did not pay off the other loan. It 's been a month now and I am stuck paying interest on - $25000.00 Home equity loans. They still have not paid the - the amount they stated they would pay in - this year. They insisted they paid but would not provide me with a receipt of payment. There are emails where I asked for proof of payment and did not ever receive a reply. Also recorded phone call by PNC bank. They also refuse to credit me for the months worth of interest I paid last month. ... |