PNC Bank N.A. Mortgage Complaint

PNC Bank N.A. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

I was in the process of selling my house and notified PNC for the payoff and what day we will be closing, - -. PNC provided the information we requested, however they made the decision to pay the property taxes early and in doing so the property taxes were paid twice. I called PNC and on - - and they said they would look in to the issue and get back to me, they never did. I had to call several times and never got a definite answer. They said they called the - - tax office and never got a returned call. I called the same tax office and was told they have no notes or calls from PNC on this issue. THe tax office told me that PNC uses a - party like - to pay a lump sum. >= $1,000,000 as an example, in - check and they provide the amounts and property addresses to apply the funds. The amount PNC owes me is almost $5000.00 dollars.