PNC Bank N.A. Mortgage Complaint

PNC Bank N.A. Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

I requested a loan amortization schedule for a fixed loan rate from my lender PNC Bank and they have denied the request. I do not understand why they will not provide this request I need to now how much is going towards interest and how much of my money is going towards principal because I have had this loan since - and the original amount borrowed was $88000.00 and the amount has not gone down by much because I owe over $83000.00 for a loan I have had for nine years and only $5500.00 paid down on the loan which is a 15 year loan. I am trying to pay this loan off eventually because the mortgage has a balloon attached at the end of the loan payment schedule - - - for the total amount due of the loan $88000.00 which is the last payment to be made if I do not pay off the loan before this date.