Home equity loan or line of credit Loan servicing, payments, escrow account
PNC Bank N.A. Mortgage department,
Home equity loan or line of credit Loan servicing, payments, escrow account Maryland
On -/-/16 I made the last payment on a PNC home eqity line. It was due that day, and although the closing on my house was -, I would have been delinquent if I did not pay by the -. I assumed this would be returned to me on the - at closing. PNC did not post my payment by the -. My wife mistakenly made an additional automatic payment of $2000.00 of on -.
I was told by - - that no check had been sent, but the account close out would be processed on - and after 10 business days they would send a check. I asked why 10 days. The answer was " PNC policy. '' A check did arrive and I deposited it on - in my - - account. On - the check was bounced. PNC stopped the check. I do n't know why. They apologize but they can not explain what happened. I 've spoken to - - and he said he would find out why it was stopped, and told me another check had been sent right after they first check had been stopped, which was before I deposited it. I have subsequently spoke with - - ( she seems to be an executive at PNC ) who called me on - to apologize and said she would investigate. She promised a return call to follow up in a day or so. She has not called and has not returned my phone calls for the last two days. The replacement check has been " in the mail '' now for about three weeks. They own me $5100.00. There is no dispute about the amount or that it is owned to me. But PNC will not pay. In addition to a lot of time that I feel PNC should compensation me for about $50.00 in $49.00 in - - charges associated with an overdraft that PNC caused and a $12.00 charge to me for the stop payment. In my profession I bill hourly and this is lost billed hours - probably four hours so far. That 's about $2000.00 at my billing rate. Contact information for persons noted above : - - - Financial Consultant PNC Bank - P - F - C - - -- - - - - - - - - -
PNC Bank N.A. customer in Maryland
Apr 21, 2016
* Source: CFPB Complaint Database
PNC Bank N.A. response to complaint:
Closed with explanation
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