Review and analysis of over 238 complaints against Residential Credit Solutions
Residential Credit Solutions consumers have reported over 238 official complaints related to Loan servicing, payments, escrow account. Out of the 238 consumer complaints against Residential Credit Solutions, 21% were disputed by the consumer (i.e. the consumer was not happy with how Residential Credit Solutions responded to their complaint) and 71% were processed in a timely manner. 0% of consumer complaints against Residential Credit Solutions resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 29, 2016 - The check my bank sent for the regular - payment using - - - - on -/-/- was not cashed, and the mortgage payment showed on the RCS website as past due. I noticed and called them around -/-/-. I was told that they had problems with the mail this month, not to worry, many customers were in my situation, and the late fee will be waived for all their customers. I called again around -/-/-, and was assured again that all is well. on -/-/- the payment was still not posted yet. I called RCS again because I was worried that a 30 day delay in mortga... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 15, 2016 - Failure by Residential Credit Solutions ( RCS ) to apply an accepted payment to principal, interest, escrow, or other charges under the terms of the mortgage loan and applicable law ( - - - ( - ) ( - ) ) On - - -, we received a Final Escrow Account Disclosure Statement ( Short Year History Statement ) for the reporting period - - through - -. The Final Escrow Account Statement was dated - - -. The Final Escrow Disclosure Statement does not reflect our scheduled - -, - payment that was accepted and deposited by RCS on - - -. This ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 12, 2016 - My loan was serviced by Residential Credit Solutions. I tried to work with them, including having the city foreclosure prevention office contact them while I was in the office. The city 's representative spoke to the same person I dealt with, and offered a $10000.00 good faith payment with the request to help me modify my loan. The woman flat-out refused, and when I called her shortly afterward, she first denied having spoken to anyone, then said she had spoken to someone, but that no offer of money had been made ( I was sitting next to the man when he called her ; I did n't tell her that ).... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 1, 2016 - This is not directed specifically at Residential Credit Solutions ( RCS ), - -, Texas, rather the regulations as outlined in RESPA and the spirit behind the mortgage transfer rules. My loan has been transferred to -. RCS sent a letter dated -/-/-. The letter arrived at my residence on -/-/-. The transfer to - was effective on -/-/-. The notification by RCS of my transfer arrived just 9 calendar days ( not work days ) before the transfer. In the response that I received from RCS, they claimed that the letter was mailed on -/-/- and that they are not accountab... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account February 27, 2016 - I am filing a complaint against Residential Credit Solutions , Inc. ( RCS ) for three actions related to my loan. First and foremost RCS withheld $630.00 of my money that I had paid into my escrow account when they transferred my loan to a new servicing company ( - - - - -, hereafter - ). Second, after RCS sent me a transfer letter and - sent me a statement for my - payment, RCS sent me a - mortgage statement. Thus, I am being billed twice in one month by - companies for the same mortgage. Third, RCS instituted an improper increase in my escrow payment that occu... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account February 16, 2016 - Complaint : Mortgage Servicers I find it necessary to file this dispute with your agency to protect my home mortgage from further abusive financial practices. My Chapter - Bankruptcy Case was discharged, effective - -. In - -, under the plan, I made my final payment to the Bankruptcy Trustee, to pay the mortgage and after that paid the creditors mortgage service company. I paid the Creditor $3100.00 ( Without Notice of Mortgage Change ) in -. I paid $1600.00 in - upon recognizing a notice of mortgage change was not filed and that the service mortgage company was ba... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account December 9, 2015 - ( Pt - from Case number : - ) I was informed the $10000.00 payment agreed to on - 2015 was still good. It should have never gotten to this point. The female mentioned the actual price keyed in the system was $10000.00. The manager never mentioned " - '' when discussing the ridiculous repayment plan with me. I asked, what would have happened if I had only mailed in the $10000.00. I was told it would not have been accepted. A $10000.00 payment to reinstate the loan would have been denied for -? What is the purpose of the manager leaving that out? To further put me into the... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account December 6, 2015 - ( Entire letter will be mailed to the -. - address ) : Issues : increased payments, making payments, loan modification, forced into foreclosureI am being forced into foreclosure by RCS. There has been absolutely no assistance or help whatsoever. There has been plenty of hindrance from RCS. My first intro to RCS - under a different loan number - coming from - - - - my mortgage payments were under $1800.00. It seemed as if almost every two - three months I was making a different payment amount to my mortgage. I fell behind one month in my mortgage. Every time I tried making a pa... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account December 3, 2015 - On - - 2015, I found my property at ( RCS Account number xxxxxxxxxx ) listed on - for sale. I contacted RCS mortgage Inc on - - 2015 to find out why the home was listed and the representative confirmed that my home was not listed by RCS and he had no knowledge of that action and the listing agent may have independently taken that action. On - - 2015, I contacted the listing agent to remove that property from the website and or all sites that it is listed on because that home is not for sale. The listing agent stated that she was directed by - - - to list the home ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account December 3, 2015 - I got a letter from RCS on the -/-/2015. - what their service did was n't fraud, but identity theft. I have file a complaint with the attorney general of texas. The lady at the attorney general office. stated to me, that I needed to file for identity theft not fraud. She also stated that I need to forget about getting my money back, she said that 's gone. I know she would n't like it if some one are these companies cheat her out of your her money. Yes! '' I did send the attorney general of texas. The contracts and the release form. Yes '' - - and RCS committed fraud. Not one of ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account November 12, 2015 - After many months, we were finally able to reach an affordable loan modification with -. But soon after that, - grossly miscalculated our escrow - they charged us $1200.00 per month for insurance instead of the correct amount of $1200.00 per year. Despite repeated efforts on our part, they would not fix the problem, they stopped crediting our payments correctly, and they put us into default. Instead of fixing the problem, they sold our account to RCS, which is now foreclosing on us because of - malfeasance. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account November 5, 2015 - My home in Colorado was damaged by hail in -, 2014. The insurance company sent me several checks to cover the damage. All of the checks had as a payee the mortgage company, Residential Credit Solutions ( actually, they are servicing the loan ). I endorsed all of the checks, and then sent them to RCS as they requested. RCS is now holding the money in my escrow account, and will not release it to me. The amount of my money which they are withholding from me is $22000.00. I have made several requests to RCS that they send me my money, but I am just getting the royal run around. You should k... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account October 31, 2015 - We have faxed our insurance information to the mortgage company twice. They continue to claim they have not received the information and threaten to buy insurance for us. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account October 24, 2015 - Residential Credit Solutions placed my VA Home Loan account into bankruptcy status although I have not recently filed bankruptcy. I called and emailed them after receiving their letter notifying them that they made a mistake and I sent proof but they refuse to remove the active bankruptcy status from my account. Please, someone make them stop this. They stopped my automatic bank draft and refuse to accept a mortgage payment ; says I must submit payment to their Bankruptcy Department knowing that I am not in bankruptcy. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account October 20, 2015 - In - 2013, Residential Credit Solutions took over my mortgage from -. I set up an automatic monthly withdrawal to make the minimum payments and I mail them a check when I have extra money to put to the principal of the loan. My problem is that every time that I mail this company a check, they do not put the full amount to the principle as I direct them in an enclosed letter and on the remittance slip. In one case, they even turned off my monthly automatic payment without informing me. They have lost checks that I have sent them. They never return my telephone calls or e-mails. I have eve... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account October 16, 2015 - After having an emergency surgery over the summer I fell behind a house payment. I contacted the holder of the account ( - - - ) and worked with the very helpful and friendly people there to get on a repayment plan to get me caught up and current on the loan by - - 2016. This helped tremendously, but what they did was sell my loan to Residential Credit Solutions ( RCS ). I was sent a letter stating that all payments after the - of - would have to be made to RCS. Now it is the - and RCS is unable to locate my information and - - - can not help me as they have al... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account October 8, 2015 - Our mortgage servicing company based in Texas called Residential Credit Solution is NOT offering us an option to communicate with them electronically to resolve an issue with slamming. Despite the fact that we are paying for property insurance, they are adding the amount to our mortgage balance. Their customer service front-line folks are unable to provide the source of the escrow funds and only provide the balance. They wants us to chase their escrow folks. It appears they are on commission and only care about collection. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account October 1, 2015 - I have been making an extra principal payment to my mortgage company - Residential Credit Solutions - on the - of every month, clearly marked apply to principal only. '' I just realized that it is n't getting applied to my principal until they receive my next regular monthly payment at the end of each month. They note the additional payment as miscellaneous '' on my account detail but DO NOT reduce my mortgage balance until they apply it with my regular monthly payment. This means that for basically two weeks the money I have sent to reduce my principal is just sitting there. Can they do ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account July 18, 2015 - My mortgage was transfered to Residential Credit Solutions , Inc effective - 2015. I did not receive a new account number and payment information from the servicing company until mid -. Since then I have made payment as required monthly, however, residential credit solutions inc has not been applying my payments since - to date to my mortgage. Instead, they are charging me late fee monthly and reported the account as past due on my credit report. Every attempt to straighten out my account has failed. I was promised several times that they will apply my payments but nothing has happene... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account July 8, 2015 - My mortgage was recently sold to Residential Credit Services ( RCS ). My current interest rate is 2 %, but RCS has been charging me 3 %. I am going on week - of trying to get it changed, they have acknowledged the error, but it is still at 3 %. I am getting ready to sell my home and need this corrected and the incorrect amount that has been applied to interest needs to be applied to my principal balance. I also have never received any buyer/owner incentive that my HAMP modification indicated I would be receiving ( $83.00 per month or $1000.00 per year ). I am approaching my - year in... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account June 24, 2015 - I Have been requesting a loan payoff or Satisfaction of Mortgage from Both RCS ( Residential Credit Solutions , Inc. ) my last known Servicer and - the previous Servicer since - 2014. As per Florida Statue - a loan payoff must be provided within 14 days of the written request. All I have obtained from both of these lenders is a run around each pointing finger at the other. It is ridiculous that the CFPB that was created to protect the public from these Lenders not following the law will not help me. They have ignored all requests and continue with the run around. See most recent respo... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account June 14, 2015 - have pending foreclosure in court for - years due to false presumption of servicer - to breach HAMP gov program to which i have been qualified in first place. After denial I have served TILA resscision notice on base of numerous TILA RESPA violations in original contract. After all there is - servicer pretending to have right to resided contract and keep accruing fees and payments which make my mortgage absolutely not fordable and in fact I have been defrauded of opportunity to keep my property on HAMP gov program. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account June 12, 2015 - Although the company received a federal wire from the title company on the - of -, they did not post the payment until the -, charging me for an extra day of interest. Refuses to credit back this overcharge. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account June 3, 2015 - - ) deducted approx. $150.00 in excess of the am't to which I had agreed, - WITHOUT ANY NOTICE, oral or written to me. - is - ( at least ) lender in line. - ( Complainant ) has never had any lapse in casualty insurance, or tax, provision ( s ) for the entire life of the loan! - has taken a chge of $270.00 owed '' for alleged failure to maintain hazard ins on said prop'ty [ defined as - - personal residence - has provided only dunning letters, giving NO information. - that - is specifically attacking - on the basis of 1 ) - and2 ) - Plaintiff in # -... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 28, 2015 - Residential Credit Solutions - RCS - failed to pay my homeowner 's insurance out of escrow last year. The due date for the insurance premium payment was -/-/14, they did not pay until the end of -. Because of this, for approximately - months last year, I did not have coverage on my residence. I had to go through an insurance reinstatement process after RCS finally paid the premium. The same issue happened this year. The insurance premium was due on -/-/15. As of today - -/-/15 -, the premium has still not been paid even though I pay into escrow for this. I h... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 28, 2015 - Residential Credit Solution ( RCS ), a mortgage servicer, placed forced-placed insurance on my property. I do not have a mortgage or loan with this company ; they have no standing to place any type of insurance on my property. The rule on Force-Placed Hazard Insurance became a final rule effective - -, - ( H.R.4173, the Wall Street reform bill entitled, Dodd-Frank Wall Street Reform and Consumer Protection Act '' ). Section 1024.37 entitled Forced-Placed Insurance '' - prohibit a servicer from purchasing force-placed insurance if the escrow account contains insufficient funds to pay... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 20, 2015 - - is reporting a mortgage with Residential Credit Solutions being delinquent 120 days as of -/-/-. This loan was paid off in full in -/-/-. RCS was responding to a dispute and sent incorrect info. I 'm in the middle of applying for a new mortgage and this is a big concern. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 20, 2015 - I am currently having - issues with RCS : 1. Their inability to honor my requests to remove PMI from my loan. I 've sent a couple of requests via fax (?!? ) to their Correspondence Department to have PMI removed since I have satisfied their requirements. At no time have they honored my request and have even told me they never received my last - requests. As a result of their ineptitude the most recent payment for -/-/- has not been applied to my account which of course made my -/-/- payment late ... here comes another late fee. 2. They received my - payment on -/-/- for... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 19, 2015 - - - - sold our mortgage to Residential Credit Solutions based in - -, Texas, after a 5 year fight in court under Bankruptcy. A modification was done and accepted. The terms and payment schedule was set and agreed to by all. RCS, is coming back now and charging us for what they called un-applied funds which are 2 months of regular payments. I 've submitted documentation showing all payments have been done per the terms. They are threatening us with acceleration to foreclose our mortgage. And they 're not accepting our regular payment. I think they 're practicing unfair business p... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 16, 2015 - I am disputing all of the RCS Mortgage late payments on my - credit report. This Mortgage loan was included in my Chapter - Bankruptcy which was filed -/-/- and completed successfully -/-/-. The mortgage, initially with - and than with RCS, was included in the bankruptcy. On the bankruptcy its value is $47000.00. On -/-/- there was an Order Granting Relief From - -. This let RCS get the collateral which is the property. In no way does the wording say that the creditor could collect money from the loan, it just gives them the house. Each of the RCS la... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 16, 2015 - My loan servicing was transferred from - - to Residential Credit Solutions , Inc., ( RCS ), in - -. I had hail damage to my property in - that was repaired in the first half of -, before the transfer. - held the insurance payments in escrow releasing about half when the repair contract and other required contract was signed and the remainder when the work was deemed completed. Unfortunately - had co-mingled the funds with another mortgage I still have with them for a rental property that was not satisfactorily completed in that timeframe and as a result I held some of t... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 4, 2015 - I already disputed this on -/-/2015, but the creditor came back with a form letter response. I do not feel like it was addressed properly. Residential Credit Solutions was in error with their reporting of my credit history. I felt they used unfair practices to create late pays and fees. They 're not helpful when I call to discuss. They changed my ESCRO account minimum threshold years after I was into a loan. That 's what caused a series of late pays that was eventually corrected, never to happen again. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 1, 2015 - My complaint is against RCS Residential Credit Solutions , Inc, My loan was transferred to them few years ago, it has been a big headache until today. I loss my - in -/-/- I ask them to please help me to get a loan modification but they did n't help me, all my financial problems leading me to file a Bankruptcy Chapter -, trying to re organize my debts making - payment along with my mortgage payment. I have submitted a loan modification package on -/-/-, I have called every week to the bank asking for my loan status and they just tell me is denied but I have nothing received ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account April 29, 2015 - Unfortunately, we have been paying Residential Credit Solutions Private Mortgage Insurance to the tune of $250.00 / month for nearly - years, even though our house meets the requirements to remove it. The reason we have PMI in the - place, is that my wife & I got buried in our house ( at that time ) in -, which we bought at the top of the market in -, -. That + relocating cross country to - + switching jobs to be closer to family put us in a financial bind which we 've worked hard to dig out of. So, we did not have the 20 % down payment to put down on our current redidence ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account April 22, 2015 - My mortgage services is Residential Credit Solutions. To pay the mortgage only line they charge a minimum $5.00 fee. Not wanting to pay the fee, I am forced to mail a check every month. the last 3 months, despite mailing the payment in at least 5 days in advance each time, RCS does not process the payment until -+ weeks after the payment has been mailed. They then charge a late fee for receiving the payment after the - of month. They should not be charging a fee to accept an on time payment processed online thorough their website. they claim they are not a bank so there fore they have ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account April 6, 2015 - My home mortgage loan was being serviced by - - - - -. I inquired with them regarding canceling the PMI insurance from my loan. They asked me to submit in writing a request to cancel my PMI insurance along with a $390.00 check for a new appraisal. I did - on - -, 2014. I was told the process would take no more than 30 days, this was untrue. It was not until - -, 2014 that an appraisal was finally completed of my home. My home valued at $450000.00 well above the previous appraisal, qualifying me for removal of the PMI insurance from my loan. Before honoring my ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 29, 2015 - Residential Credit Solutions continues to charge $52.00 late fees even if the payment is received on time. I have all bank confirmations of timely payment thru - - - 's online bill pay and they will not reverse the charges. I 'm not sure how they ended up with my loan but it was sold to them. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 27, 2015 - I had a mortgage with Residential Credit Solutions. They changed the rules on ESCRO years into the agreement and caused my payment to go up drastically for a few months. This led to a few 30 days and - 60 day late. I refinanced to another bank and have paid as agreed 100 % of the time. I 've since disputed their reporting to my credit. As it turns out, they assigned a 120 day late as their response. This never happened and can be verified. I feel they 're attacking me for complaining. ... |