Residential Credit Solutions Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Residential Credit Solutions Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Maryland

I am filing a complaint against Residential Credit Solutions , Inc. ( RCS ) for three actions related to my loan. First and foremost RCS withheld $630.00 of my money that I had paid into my escrow account when they transferred my loan to a new servicing company ( - - - - -, hereafter - ). Second, after RCS sent me a transfer letter and - sent me a statement for my - payment, RCS sent me a - mortgage statement. Thus, I am being billed twice in one month by - companies for the same mortgage. Third, RCS instituted an improper increase in my escrow payment that occurred in -, 2015. I have provided detailed supporting evidence in attachments.

Residential Credit Solutions customer in Maryland
Feb 27, 2016

* Source: CFPB Complaint Database

Residential Credit Solutions response to complaint:
Closed with explanation

Consumer disputes how Residential Credit Solutions handled their complaint

Created with Highcharts 4.2.3Residential Credit SolutionsComplaint HistoryComplaints2/20125/20126/20128/201210/201211/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20152/20163/20160510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Residential Credit SolutionsLoan servicing, payments, escrow account3.4%95.4%1.3%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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