Residential Credit Solutions Mortgage Complaint

Residential Credit Solutions Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

This is not directed specifically at Residential Credit Solutions ( RCS ), - -, Texas, rather the regulations as outlined in RESPA and the spirit behind the mortgage transfer rules. My loan has been transferred to -. RCS sent a letter dated -/-/-. The letter arrived at my residence on -/-/-. The transfer to - was effective on -/-/-. The notification by RCS of my transfer arrived just 9 calendar days ( not work days ) before the transfer. In the response that I received from RCS, they claimed that the letter was mailed on -/-/- and that they are not accountable for transit time via the U.S. Postal Service. Unfortunately, RCS sends their letters presorted, so there is no/no postmark that is recognizable to me. It is incredulous to think that a letter required - calendar days to reach my home. By way of example, I received a letter from RCS on -/-/- that was dated -/-/-. That took


The spirit behind RESPA is to ensure fair and reasonable treatment by mortgage servicing companies. Receipt of notification that my mortgage would transfer to another company - calendar days before the transfer is unsatisfactory. As a consumer, a minimum notification of 30 calendar days in advance ( letter in hand ), seems reasonable and fair. If this requires a mortgage servicing company to send the letter 45 days in advance ( 15 days transit time ), then that should be the rule. By the way, this is the - mortgage servicing company that I have had since the mortgage was originated in -/-/-/-/-/-. Hard to believe that In 3.5 years, I 've had - different companies. It took months to resolve issues with RCS and I suspect the same with -.