Residential Credit Solutions Mortgage Complaint

Residential Credit Solutions Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

I have been making an extra principal payment to my mortgage company - Residential Credit Solutions - on the - of every month, clearly marked apply to principal only. '' I just realized that it is n't getting applied to my principal until they receive my next regular monthly payment at the end of each month. They note the additional payment as miscellaneous '' on my account detail but DO NOT reduce my mortgage balance until they apply it with my regular monthly payment. This means that for basically two weeks the money I have sent to reduce my principal is just sitting there. Can they do this? I have called them - to inquire and the customer service representative, both times, has said it is being reviewed.