Review and analysis of over 94 complaints against Fay Servicing, LLC
Fay Servicing, LLC consumers have reported over 94 official complaints related to Loan servicing, payments, escrow account. Out of the 94 consumer complaints against Fay Servicing, LLC, 36% were disputed by the consumer (i.e. the consumer was not happy with how Fay Servicing, LLC responded to their complaint) and 95% were processed in a timely manner. 2% of consumer complaints against Fay Servicing, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 31, 2016 - My Mortgage went from $560.00 to $700.00. I was told that it was increased because they escrowed my delinquent taxes. I did not have any delinquent taxes. I was told if I sent a copy of my paid taxes they would refund my money. They only paid the amount due, $320.00. I asked if I could simply refund them, which I have. However, I have sent - faxes with a copy of my taxes and asked them to stop the escrow as they said they were escrowing the amounts for next year as well which is why the fee was so high. Plus interest. I have been trying to get in touch with an account manager, who is ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 20, 2016 - The mortgage on the home that my ex-wife and children live in was finally modified under what I believe to be the - Program. I say finally because we attempted either - 4 times over multiple years to get a government sponsored modification from - - - and ran into issues such as " lost paperwork '', incorrect information and possibly outright lies and mail not being received that was supposedly sent by them. The modification was eventually finalized on -/-/- by - - -. - days later on -/-/-, this mortgage note and the loan servicing rights were sold t... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 5, 2016 - My mortgage was sold twice apparently, in quick succession, around - -. I received mail from - different companies that they both now had my loan, and when I called the - company, -, it appeared I was not in its records, then I received a lot of mail from Fay Servicing. Fay was not up-to-date with its records in -/-/-, so I mailed check # 1 on - -, - to cover -/-/- and - - ( $840.00 ). Fay processed my - - payment by - -, -, check # 2 ( $420.00 + $30000.00 additional principal ). I have a picture of the check/slip before I mailed it.... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 2, 2016 - -/-/-, - sent my loan modified mortgage to Fay Servicing LLC. The assigned account manager, - -, advised - -, that I not send my arranged monthly payments to Fay ( based on - 's calculations ) because Fay had not received all my paperwork. - - was late at sending out new paperwork for me to apply for the same loan modification with Fay. I received Fay 's paperwork -/-/-/-/-/-. I re-applied with Fay and was denied due to the paperwork not being received in a timely manner. An appeal was requested. I was assigned a new account manager in - -. All pape... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account April 30, 2016 - Dear Representative, Have requested Mortgage Servicer to correct mailing address several times during the year. Missing monthly statements. Also, requested information on modification. ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account April 26, 2016 - There are serious issues with my mortgage that would indicate my current servicer, Fay Servicing and the alleged note holder lack standing to foreclose which they are currently threatening to do. There are also issues that show they are billing me for tax escrows that were never paid. The first mortgage assignment recorded on -/-/- prepared by - indicating - was assigning the mortgage to - would be void due to the fact that - would have had no agency relationship with - - in - due to the dissolution of - - - as a corporate entity on -/-/-. Th... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account April 12, 2016 - Our mortgage was transferred to Fay Services from - - - as of -/-/16 due to us being behind on payments. On -/-/16, we made a payment of $1800.00 which cleared our bank on -/-/16. On -/-/16 we made a payment for $1800.00 which cleared our bank on -/-/16. On -/-/16 we made a payment of $1800.00. This check was sent back to us with a letter stating that they could only accept the full balance due for payment. Our -/-/16 statement had a balance due of $6700.00. On -/-/16, we sent a payment for $6700.00 paying the balance in full a... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account April 11, 2016 - In - - my house was damaged by super storm -. We received some funds from - and through our flood policy however had to come out of pocket with a lot of funds as well. Inbmarch - I received notice from - that they were auditing all of the NY claims as they realized they had under estimated on the funds they paid out and had shorted home owners. I immediately filed for a review of my file. Th-e determined that yes I was shorted and this - issued a check for $ -. Because I - mortgage the - was made out to myself and the mortgage - servicing. I have contacted -... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account April 2, 2016 - Second complain I have been trying to resolve mortgage escrow act since -, - after previous issues with lender ; my loan amount was corrected on - -, - and current ; now after trying to resolve an escrow dispute lender has decided to avoid correction previously made and increment my loan amount for amount I do not owed. ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account March 18, 2016 - Since I have my modification completely done ; i had experience lot of difficulty with Fay servicing changing the monthly payment for $1400.00 has varied.. The lender was calculating my escrow act more than the actual amount since act was transferred to them. Now I had made payment for shorter escrow since lender requested to be paid back on -, 2015. Acct was supposed to go back to $1400.00 and is not happening ; now lender is telling that I missed a payment when I had paid in advance without delate. Please see attachment for my monthly payment since - 2015. ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account March 8, 2016 - My servicer, Fay Servicing, failed to inform me that they were transferring my loan to - - within 15 days. In fact, I still have not heard from them. And the company they sold it to, Florida - -, did not inform me in a timely fashion. I only received their letter on -/-/16 when transfer was to take place - - -/-/2016. ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account February 27, 2016 - I have been with Fay Servicing since they took over servicing of my loan late last year. I scheduled a mediation as per my rights, and met with their Attorney. I did not have an attorney present. The mediation was a scam. They stated " will give you 90 days '' and under duress I signed the documents. I asked during the mediation that if I had a well paying job would I be able to submit for a review and modification, they said yes. I found a job -/-/- and submitted all required documents. I was in constant contact with my servicing representative. I have been trying for years through - ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account December 16, 2015 - Filled a complaint on -/-/2015 ( - ) and have been trying to get a hold of my Personnel account Manager to find out status with No return Phone call on at least - attempts ( unacceptable ). Today i checked the CFPB for a update and see a update was sent by Mail, which I did not get because they did not put my apartment number on my mailing address which they had at - time but seemed to have miss placed that as well. It Should Be -.Also My credit has been damaged by this and am requesting them to Repair this as well with no response at all. The problem they had was bigger tha... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account November 25, 2015 - To whom it may concern, I am submitting this dispute due to the fact that I had submitted a dispute pertaining to an outstanding " corporate balance '' Fay Servicing was indicating of $21000.00. Fay responded to have removed $9600.00 however Fay servicing is now indicating the outstanding balance is $11000.00 in an escrow shortage. A couple of years back I had specifically recalled Fay deciding to pay my property taxes and insurance, they had begun impounding them. I was accessed the shortfall over a period of about 2.5years to cover the payment they had made to the property taxes and in... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account November 23, 2015 - My Mortgage was sold to fay services from - bankThey have had it messed up from day one first the did not have my escrow payment info said they did not get it from -then they said my payment was late in the amount of - dollars not - and i owed - of those payment ( wrong again ) I sent them - payment for correct amount girl gave me but she says she can not post until escrow is straighten out that she admitted they have - upThis is going on two weeks now and i am not getting phone calls returned have requested a Supervisor to call me but no action on there partI am in the mi... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account November 10, 2015 - Well my mortgage was under - lending services at the time my insurance was still active once they transferred my mortgage over to fay servicing they cancelled my insurance an was turn over to fay servicing I was never informed of the change of insurance an taxes.they just kept taking payment an increasing my mortgage payment I resently changed my insurance an now my monthly payment of my mortgage just increased .. ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account November 4, 2015 - -/-/-, my wife and I purchased a home in -, - with a FHA Loan in the amount of $270000.00. The house had been on the market for 30 days. The loan was financed through - -, which was later sold to - -, - -, and - other companies, one being Fay Servicing which is located in -, -. Each time our mortgage was sold it became difficult to determine the escrow amount as well as the amount owed on the loan. The mortgage slowly rose from $1700.00 to $2100.00 within seven years. My Account Manager at that time was - - - ( - ) of Faye -. We had an... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account October 8, 2015 - We have reviewed the Fay Servicing response and my wife & I - plus our family adviser have found the answer Unacceptable. Again, for the better portion of a Year, Fay ( individuals named additionally-emails retained for examination ) Maintained continually, that the derogatory comment would Not, repeat-NOT affect our Credit Rating. Basically they said Fu-get-about-it ''. From last spring, we have written documentation that in fact It Did impact and Prevent our family from obtaining a home improvement loan. Our conversations with Fay Servicing concerning this matter have altogether been Unsati... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 19, 2015 - We had an insurance check for work to be done in our bedroom that was made out to us and our mortgage company Fay servicing. We received the - disbursement and were told when we were - done with the work that they would send an inspector out. After the inspector came out the next - would be disbursed. We called 8 days ok and no one has called us to set up the - inspection. After calling Fay servicing over - times and email contact we have no resolution on when they will conduct the inspection. We have had our entire bedroom crammed into our living room for over three months. The... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 18, 2015 - Unable to receive a breakdown of additional fees charged for reinstatement ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account April 30, 2015 - The payment system Fay Servicing has put in place charged me $400.00 more. When I called them today ( -/-/2015 ), they said it does it automatically and said I have to set a different amount when paying over the phone. I told them that I had been paying using the phone for almost a year and the system never did charge more than what is stipulated on the payment ( $2600.00 ). The account manager said she is going to get back to me and never did. ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account March 27, 2015 - Ongoing problem with my statements not reflecting the truth according to the payments we are making. My Escrow account disclosure statement on -/-/- reflects a new payment amount of $1100.00 effective -/-/-. - -, -, I attempted to pay the new premium online at the new rate, low and behold it is still reflecting past due amount for - -, and I could not adjust the rate for the new payment so, I was forced to pay $1400.00. The payment cleared my account on the - - -. According to my Fay Servicing mortgage statements, there 's a continuation of an ongo... |