Fay Servicing, LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Fay Servicing, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Nevada

I have been with Fay Servicing since they took over servicing of my loan late last year. I scheduled a mediation as per my rights, and met with their Attorney. I did not have an attorney present. The mediation was a scam. They stated " will give you 90 days '' and under duress I signed the documents. I asked during the mediation that if I had a well paying job would I be able to submit for a review and modification, they said yes. I found a job -/-/- and submitted all required documents. I was in constant contact with my servicing representative. I have been trying for years through - to get a mod. Each time we 'd get close I was laid off. Then I started over. My representative is now trying to push a short sale - or deed in lieu, even though I have a job and submitted all documents. The foreclosure is running in parallel and I feel the stress of running out of time. Why are they not following the comprehensive loan modification program as I meet the Eligibility? I bought in 2004, paid $420000.00 for - bath - car garage modest house. I put down $ -. and paid off the - in the amount of $ -. It is now work $250000.00 max. They are still charging 6.8375, they are still charging the old taxation rates. Why ca n't they write down my loan? I did n't walk away, I stayed when all my neighbors disappeared dumping their properties. I do n't want to get foreclosed. Please help.

Fay Servicing, LLC customer in Nevada
Feb 27, 2016

* Source: CFPB Complaint Database

Fay Servicing, LLC response to complaint:
Closed with explanation

Consumer disputes how Fay Servicing, LLC handled their complaint

Created with Highcharts 4.2.3Fay Servicing, LLCComplaint HistoryComplaints2/20134/20136/20137/20138/201311/201312/20131/20142/20143/20145/20146/20147/20148/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Fay Servicing, LLCLoan servicing, payments, escrow account97.9%2.1%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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