Fay Servicing, LLC Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Fay Servicing, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Florida

Since I have my modification completely done ; i had experience lot of difficulty with Fay servicing changing the monthly payment for $1400.00 has varied.. The lender was calculating my escrow act more than the actual amount since act was transferred to them. Now I had made payment for shorter escrow since lender requested to be paid back on -, 2015. Acct was supposed to go back to $1400.00 and is not happening ; now lender is telling that I missed a payment when I had paid in advance without delate. Please see attachment for my monthly payment since - 2015.

Fay Servicing, LLC customer in Florida
Mar 18, 2016

* Source: CFPB Complaint Database

Fay Servicing, LLC response to complaint:
Closed with explanation

Consumer disputes how Fay Servicing, LLC handled their complaint

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How Fay Servicing, LLC handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Fay Servicing, LLCComplaint HistoryComplaints2/20134/20136/20137/20138/201311/201312/20131/20142/20143/20145/20146/20147/20148/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Fay Servicing, LLCLoan servicing, payments, escrow account97.9%2.1%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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