Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

Ongoing problem with my statements not reflecting the truth according to the payments we are making. My Escrow account disclosure statement on -/-/- reflects a new payment amount of $1100.00 effective -/-/-. - -, -, I attempted to pay the new premium online at the new rate, low and behold it is still reflecting past due amount for - -, and I could not adjust the rate for the new payment so, I was forced to pay $1400.00. The payment cleared my account on the - - -. According to my Fay Servicing mortgage statements, there 's a continuation of an ongoing situation stating that we are behind a payment on the statement. Why does n't the transaction history include my - - payments to Fay Servicing? The account has never been up to date according to my statements, we make payments regularly, on time and at times we have made - payments. - payments were made in - - for $2500.00. - payments were made - - - - -, - and - -, - ) for a total $3600.00. - - - wanted - payments at $1800.00. When I inquired about the - Statement I had n't received,


- -, -, as requested by Fay Servicing we sent more money than originally set by the agreement with - Mortgage. - Mortgage was $1200.00. Paying the higher amount did not reflect change to the mortgage statement balance due. We continued to incur late fees and statements always behind. During a conversation with - - our new account manager, we thought we would get some remedy about the payment previously made for $1800.00 in - -, how was it applied? - - said we had an outstanding balance but, vague conversation as to the reason. Nothing put in writing from the account managers. He stated we were still behind a payment. He could never state were we missing a payment. Even with the - - -. I asked 'why we are paying so much money whatever we owed should be satisfied by now! Then we asked about the escrow and he was also under the impression we were paying the insurance and I explained that we pay it separate. On or about the - - -, during another conversation with - - discussing my account, I checked my bank account as we were speaking and realized he had withdrew $2100.00 out of our checking account. I asked why he did that. He said he must 've misunderstood me in our previous conversation. I asked what were you thinking! I 'm questioning him about the $1800.00 from last month and you still say we are behind. And you 're saying $2100.00 is for - -, not even - -. What was it applied to? Why would you think I would be okay with that amount? - - said you have the suspense amount of $780.00 and you would n't have to make a payment until the beginning of the year - and you will have a positive escrow come - -. How did the account go from having an escrow balance of $1200.00 on - -, - on the mortgage statement, -/-/- statement date received in the mail - -, -? Amount due $1900.00 then - - statement has another late payment even though we made the payment before statement date. Why was all that money put into the Principle and Interest Account on the - -, - statement and the amount due was $1900.00? If we are still behind in payment! We were refunded $700.00 - - -. On the - - - we paid $700.00 and used the balance $780.00 in the in the suspense account as - - said was available. - -, - statement do n't show $700.00 from our check acct.