Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account District of Columbia

My mortgage was sold twice apparently, in quick succession, around - -. I received mail from - different companies that they both now had my loan, and when I called the - company, -, it appeared I was not in its records, then I received a lot of mail from Fay Servicing. Fay was not up-to-date with its records in -/-/-, so I mailed check # 1 on - -, - to cover -/-/- and - - ( $840.00 ). Fay processed my - - payment by - -, -, check # 2 ( $420.00 + $30000.00 additional principal ). I have a picture of the check/slip before I mailed it. My -/-/- Fay interest/tax record came in the mail and it appeared correct ( it seemed like 3 months of interest ). I paid by phone on - -, - ( # -, # 3 payment ever to Fay ) and the recording was not giving me an accurate due date for the payment. I looked on the back of the monthly statement mailed to me and it stated a $25000.00 principal reduction and $5400.00 payment applied. That would mean I would have over 12 months of payments PAID


-/-/- all said payment due -/-/-. -, the incompetent account manager assigned to this loan, was giving me different numbers that were in the Fay system that did not match the monthly statements numbers when I spoke to him. This was during the week ending -/-/-. I asked for the numbers that were in the system to be mailed to me ; he refuses to call me and deal with this. He said that he would have to do the next phone payment so that it is applied correctly but he never called me so that I could make a payment. I called Fay again before I submitted my - taxes -/-/-, week ending -/-/-, and I got another rep who said he would discuss this case with - and someone would get back to me. - called me at work on -/-/- at - EST, hung up, then I hit redial and got his voicemail. I left him a message but have not heard from him. I called on -/-/- and got a rep who I asked to be transferred to - 's supervisor, -, and I left a voice mail. I have received a bill dated -/-/- that I owe a $21.00 late charge for -/-/- and I received the latest monthly statement with a -/-/- due date.