Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

Our mortgage was transferred to Fay Services from - - - as of -/-/16 due to us being behind on payments. On -/-/16, we made a payment of $1800.00 which cleared our bank on -/-/16. On -/-/16 we made a payment for $1800.00 which cleared our bank on -/-/16. On -/-/16 we made a payment of $1800.00. This check was sent back to us with a letter stating that they could only accept the full balance due for payment. Our -/-/16 statement had a balance due of $6700.00. On -/-/16, we sent a payment for $6700.00 paying the balance in full as the letter requested. On -/-/16, we received a check from them in the amount of $1800.00 refunding our -/-/16 payment. To date they have not applied the $6700.00 payment and have put our house into pre-foreclosure. I called on -/-/16, when we received the check in the mail. I left a message for our account manager, and he still has not called me back as of -/-/16. I finally got to another representative on -/-/16, who hung up on me in the middle of explaining our payment application issue. My husband called on -/-/16 and left a message for our account manager and has not received a call back either. He spoke to another representative who said he would look into our $6700.00 payment and call him back by the end of the day. He did not receive a call back. I checked our account online this morning, and not only have they not applied the $6700.00, but they have put a property preservation notation on our account for the pre-foreclosure. In addition, they told my husband we would owe additional late fees for the money that they returned back to us. Our -/-/16 statement shows a late payment will be assessed if the full balance of $6700.00 is n't paid by -/-/16. They are holding onto our funds to accrue late fees, and sending payments back so they can continue to refuse payments for payment not being paid in full.