Review and analysis of over 598 complaints against Citibank
Citibank consumers have reported over 598 official complaints related to Application, originator, mortgage broker. Out of the 598 consumer complaints against Citibank, 22% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 98% were processed in a timely manner. 8% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Citibank Mortgage application, originator, mortgage broker April 1, 2017 - On -/-/2017 there is an inquiry from Citi mortgage on my - credit report as per attached report which I do n't recognize. I called Citi Mortgage and they told me that they have n't pull my credit. I called - and they told me CITI mortgage is indeed pulled a credit on -/-/-. I went back and forth and called Citi mortgage group this morning ( -/-/- ) and spent almost an hour to get hold of a manager and was told no managers available. Please fix this issue ASAP on my credit report. I already spent few hours to fix this issue and so far not going any where. Please fix it ASAP an... |
Citibank Mortgage application, originator, mortgage broker March 29, 2017 - I was referred to Citibank in -/-/- by my financial adviser at - to explore a possible loan to purchase a house. I was interested in Citibank 's - fixed, 10-year interest only loan product. - ( - ID : - ) spoke with me and told me the rates and qualifications for the loan, including the need to transfer $200000.00 to establish a relationship with Citibank, which I did. He also encouraged me to take out a home equity line of credit ( HELOC ) as a way to access the equity in my existing home to use as part of my down payment on the new home before we were able to sell our... |
Citibank Mortgage application, originator, mortgage broker March 24, 2017 - - residents -husband & wife ( Borrowers ) existing CitiMortgage clients. CitiMortgage ( Lender ) maintains current mortgage, originating -/-/-. -/-/-, borrowers initiate refinance effort aimed at paying off existing lender loan. Initiation with lender rep complainant will refer to her as " - '' - -/-/- : Lender : " unable to originate a new loan '' due to - Assessment on property. Twelve weeks after initiation. Why twelve weeks?! -/-/- - - County Tax Assessors Office forwards borrower 's updated/most current Property Tax Information to CitiMortgage Tax Departm... |
Citibank Mortgage application, originator, mortgage broker March 24, 2017 - We called Citimortgage, our current lender, to find out about refinancing our home. We asked about the rates as well as questioned whether we had enough equity in our home to get the amount of money we needed. We gave our information to - -, a loan originator, who then looked up our property. He said that our value was $350000.00 based on a - estimate. We questioned the value and verbalized that the - estimate was far too high ( on more than one occasion ) and - - reassured us that - was " pretty spot on '' with its estimates. We went forward with the loan application an... |
Citibank Mortgage application, originator, mortgage broker March 5, 2017 - -/-/--Married - couple ( CitiMortgage borrowers, since -/-/- ) initiate refinance with CitiMortgage via telephone with goal ( s ) : Payoff existing loan, $ [email protected] % APR. Reduce APR. Reduce monthly payment. Utilize allowable reporting advantages tax year -/-/-. -/-/--Per request/in response to initial phone conversation -in order to provide clarification regarding -- borrowers forward copy of Annual County Property Tax Information Statement to Citi Mortgage Representative via email. Further, within email text, borrower points out specific location of - ( - ) ... |
Citibank Mortgage application, originator, mortgage broker March 2, 2017 - Citi Mortgage is our mortgage co. In - we did a re-fi with Citi mortgage and on taxes Citi did a Debt Discharge of $13000.00 in each of our names. For the taxes of years - and - Citi Mortgage continues to do the same in amount and to each of us separately in our each name. Continuing the Debt Discharge was NOT part of the re-fi and yet is being done.... |
Citibank Mortgage application, originator, mortgage broker February 27, 2017 - I contacted - - through Citibank to help me with the process of procuring a loan for a home in Indiana. From the very start, I alerted him that business losses from - for - were deducted against my primary and - income, however I had sold - and therefore it would n't be a loss any longer. - stated that since the - was sold, then the losses would n't be taken into account for the purpose of determining future ability to pay. After paying in excess of $ - on origination fees, inspections, and travel, - alerted me three weeks after I signed a purchase agreement tha... |
Citibank Mortgage application, originator, mortgage broker February 22, 2017 - We applied for a loan modification due to financial hardship/job loss for first and second mortgage from Citi. We got approved for the modification. Continuing to receive paperwork on almost a daily basis, we did n't want to mess up the modification and had paperwork demanding past due on the main mortgage we were able to send in a payment but it was n't part of the modification payment, our original loan specialist advised us to ignore that and stick to the modification to not jeopardize the trial period. Because of this, we were led to believe we should not pay on the second loan while in th... |
Citibank Mortgage application, originator, mortgage broker January 24, 2017 - On -/-/- I signed for a HELOC in the amount of $54000.00 from Citibank. The primary objective was to pay off a 2nd mortgage for $27000.00 with - Bank. To date Citibank has failed to provide paperwork on the disbursement of these funds and my property 's title remains clouded with this lien. As a result, I can not refinance nor sell the property. I continue to call and they continue to extend the time in which they claim they 'll respond. With interest rates on the rise, this situation is both stressful and frustrating. After 3 requests for the documents, Citibank says they ... |
Citibank Mortgage application, originator, mortgage broker December 19, 2016 - On -/-/2016 I started my refi with Citi Mortgage. It was to close by -/-/ |
Citibank Mortgage application, originator, mortgage broker December 7, 2016 - I applied to refinance a property with Citimortage for a loan I already have with this vendor. I wanted just to lower the rage, I wanted no cash out. The loan to value is 20 %. I have an excellent credit rating of -. The loan payment excluding the income from the property was less than 5 % of my monthly income. The home is cash positive just with the existing tenant rent. I was asked to authorize the payment for a credit check which I did, and this confirmed my excellent credit. They then debited my account for an Appraisal and a Property Inspection. This charge was $730.00 USD and was ne... |
Citibank Mortgage application, originator, mortgage broker December 5, 2016 - I applied for a Loan Modification with my mortgage servicer Citimortgage -/-/2016. I have complied with all requests for updated documents and have sent them all in a timely manner. To date -/-/2016 Citimortgage has not made a decision on my modification although I qualify under all of the guidelines : my loan is owned by - etc. Citimortgage has also started foreclosure litigation against me even though I am in consideration for the loan modification. I can not afford a lawyer at this time and the HAMP program is set to expire on -/-/-. Please help. I do n't know what to do. I have... |
Citibank Mortgage application, originator, mortgage broker December 1, 2016 - applied for refi in - -, with the original holder of my mortgage loan which was opened in -, i submitted all requested verification on -/-/-. on -/-/- i was informed items submitted to underwriter and turnaround time is 7 to 10 business days and i will be recieve a status update within 5 days. however, since this notice i have been inudated with emails for the following ; 1.on -/-/- request letter of explaination for addresses on my credit report for - and -, which i have n't resided at since the -, a business that was registered at this addressthat... |
Citibank Mortgage application, originator, mortgage broker October 30, 2016 - My credit report showed a tradeline for " Citifinancial Mortgage ''. I also received a IRS tax form with the same mortgage name/info on it. I never had a mortgage with this company. I contacted them and was told that the account number I was reading them did not exist and it was not even the format of their account numbers and therefore could not be theirs. The rep on the phone refused to help. I sent a letter along with copies of my credit report and the tax form to the address on the tax form. I did not receive a response. I also sent a letter to a local law firm I was told are lawyer... |
Citibank Mortgage application, originator, mortgage broker October 27, 2016 - I was contacted by Citi to refinance my mortgage and told that they could use the documents from my HELOC that close 2 weeks before. Without highlighting or asking permission, - -, pulled our credit. He then informed us that our credit score was below the allowed score to qualify for the lower refi rate. This was a complete bait and switch since there was no mention of needing to qualify to be eligible fore the lower rate that he quoted us. He also never asked permission or mentioned that he was going to pull our credit. Even worse, we have since learned that Citi pulled our credit twice... |
Citibank Mortgage application, originator, mortgage broker October 6, 2016 - I applied for loan with Citibank Mortgage now I already have a mortgage with them, I was asking to borrow money. I started this process in - 2016 and turn in all the proper paperwork that was ask, I went through the underwriting process and was approve. 2 weeks ago now I was told I 'm not approve of the loan. I 've called several times to speak with some at Citibank Mortgage but all I get is voicemail. Please have someone to contact me about Citibank practices in the Home Mortgage department... |
Citibank Mortgage application, originator, mortgage broker September 17, 2016 - I 'm trying to refinance my existing mortgage four years after a Chapter - bankruptcy discharge -/-/-. We began working through a mortgage agency, -. In this process, although not shown on our personal credit reports from any of the big - credit agencies, a third party agency, - -, showed - late payments to Citi Mortgage - before our actual bankruptcy and - after. We made all of our payments to them on time. We called Citi Mortgage customer service reps. They would n't talk with us because they though we were in a current bankruptcy process. They finally put us thr... |
Citibank Mortgage application, originator, mortgage broker September 15, 2016 - Applied for a mortgage refinance with Citi Bank -/-/-. They provided me with a list of documents they needed from me. I uploaded the documents to the website they instructed me to. They lost the documents. I emailed the documents to - -, who conveniently does n't work for them anymore, and she lost them as well. I overnight expressed physical copies of all documents to their office in - -. I have proof of a signed receipt of the documents. They lost these too. They then cancelled my loan because they never received my documents. However, they never told me they cancelled it. I... |
Citibank Mortgage application, originator, mortgage broker August 17, 2016 - i applied for a loan of - using - property as collateral to citibank last year in oder to prevent the city from foreclosure on some tax lien on the properties and for some upgrading to it however the bank denied my application and has not provide me with explanation as to the reason. my credit is consider excellent above - range. I was force to filed complaint in court but they have not care for my situation that at the moment am dealing with city attempt to foreclose on me cause cash situation. The case is pending in court for about a year and they have not change their position desp... |
Citibank Mortgage application, originator, mortgage broker August 16, 2016 - I applied for a refinance mortgage loan through Citibank, in order to lower my interest rates which at the present time is 10.02240 %. I was denied and a total of $660.00, was taken out of my checking account. It was never explained to me that my funds would be taken out if the loan was denied or I would have made an alternative choice in companies to assist me. I ca n't imagine being charge that large of a sum to complete an application for a loan. In the past I have had other companies to inform me at the on set that they would not be able to assist me, before requesting any money at all ... |
Citibank Mortgage application, originator, mortgage broker July 29, 2016 - Back in 2009 I noticed after being denied of an auto loan that I was a victim of identity theft. This was brought to my attention when a received a copy of my credit report and noticed that - home loans were completed and issued under my name and social security number. Citi Mortgate is - of the banks that are currently still holding this account under may name and have refused to remove it even after I have provided them with all of the necessary information to remove this from my name and my credit report. I sent them an affidavit, copies of my -, as well as photo copies of my drive... |
Citibank Mortgage application, originator, mortgage broker July 19, 2016 - I contacted my current mortgage company about a refinance. I spoke with the agent for about 20 minutes. I was very forthright. I disclosed we had a 2nd mortgage and would like to roll it into the current. She said we would easily be able to refinance and lower our payment and interest rate. She took my credit card info and said there would be a $13.00 fee to get us started. We ran into some issues with the 2nd mortgage, decided to just refinance that separately. Again, she said that would be perfect. We had the appraisal. The house according to their appraisal was lower than expected. Again-... |
Citibank Mortgage application, originator, mortgage broker July 12, 2016 - Was a good standing customer for over 10 yrs with Citbank Mortgage enrolled into their Equity builder program, and refinace in -/-/-, Tried to refinace in -/-/-. My loan office lacked product knowledge : he could never give me a straight answer as to why the underwriting was delayed said he would have to talk to someone and get back which he never did, I always had to call him, when I did n't get a response I contacted his manager who never returned my call either ... .. No customer service skills were shown, nor did he pay attention to details. the application was denied without h... |
Citibank Mortgage application, originator, mortgage broker June 22, 2016 - I am a current client of CITIMORTGAGE CO. and I have been trying to refinance my mortgage with them since - 2016. It is now - - of 2016. I am trying to go from a 7 year arm into a 15 year fixed Loan. I have been with CITI for over 10 years and I have NEVER missed a payment. I have an excellent credit score also. Around -. They keep telling me my amount needed close is going up and I need to verify funds. I have done this once already and now they are needing to verify funds AGAIN. It takes them days to get back to me and never follow through with showing me in writing what the figu... |
Citibank Mortgage application, originator, mortgage broker June 22, 2016 - My husband and I applied for a mortgage loan to CITI Bank -/-/2015. We filled out an application, paid a $100.00 application fee, and $560.00 appraisal fee. After we did this, we found out that we could not get the type of loan we wanted because we could not get an appraisal prior to purchase per the terms of the auction purchase agreement. We received a letter from CITI in -/-/- that said we would be receiving a refund for the appraisal fee since the loan application was never really processed. We received an additional letter this year. Both letters said we would receive a refund ... |
Citibank Mortgage application, originator, mortgage broker June 10, 2016 - I am extremely angry and dumbfounded at the way Citi Mortgage has been handling my case! At first, I was advised I needed to provide all necessary documents to get a review for My City modification and Principal Reduction Program. My home is severely underwater and I was advised by my lender that I do qualify these programs. Now I am getting noticed that my account will not get reviewed because of a court that I was already granted my home back! Please review the letter and evidence of my case because it is so unfair that I am not getting reviewed!... |
Citibank Mortgage application, originator, mortgage broker May 25, 2016 - I applied for a refinance over 2 months ago and am still do n't know the status from Citibank and they tell you to go online and check status but they do n't update the status My number is - ... |
Citibank Mortgage application, originator, mortgage broker May 18, 2016 - We have been patrons of citibank for decades. We had applied for a - - to refinance our home. When I happened to be at Citibank for another reason, I mentioned that we were getting a loan from - and the loan representative at Citi was called in. He sat down and said we can offer you a better deal. We will match the interest rate and eliminate most of the closing costs since you are a preferred, long time customer. I asked how difficult it would be to do this, because - was simple and did n't require reams of documentation. I was told we would need to supply tax statements, and pay... |
Citibank Mortgage application, originator, mortgage broker May 5, 2016 - ME AND MY HUSBAND APPLIED FOR A - FIRST TIME HOME OWNER LOAN I ATTENDENDED THE FIRST TIME HOME OWNER CLASS AND TURNED IN ALL OF THE REQUESTED DOCUMENTS TO THE LOAN OFFICER - - ( NMLS # - ) AT - - E-T.-.THE FIRST TIME SPEAKING WITH - SHE ONLY ASKED FOR BOTH ME AND MY HUSBANDS - FOR THE PAST 2YRS AND PAY STUBS AND DIRECT DEPOSIT AND BANK STATEMNTS FOR THE PAST TWO MONTHS. AFTER GIVING HER THESE ITEMS WE RECEIVED DOCUMENTS IN THE MAIL THAT STATED THAT BOTH OF OUR CREDIT SCORES WHERE ABOVE THE REQUIRED AMOUNT AND A COPY OF AN INCOMPLETE LOAN APPLICATION THAT WE WERE REQU... |
Citibank Mortgage application, originator, mortgage broker May 5, 2016 - we had a modification with citi mortgage as they were starting a foreclosure on our propertie as our home was totally gutted out by the contract buyer, we had to show proof to citi mortgage that we were fixing the house back up to where it was - to repair the home, as we wanted to sell it so that we would not have a foreclosure on our credit report. Well 2 weeks before we finished the repair on our house Citi mortgage sold the loan to lending tree. -/-/2014 we sold the house and paid lending tree, so satisfaction of this loan was paid in full. Now we see that citi Mortgage has put a forec... |
Citibank Mortgage application, originator, mortgage broker April 14, 2016 - I applied for a mortgage on a home that was sold at a foreclosure auction in - -. I contacted Citibank and was assisted by - - who advised that she would expedite the application process due to the time constraints of the foreclosure purchase process. I submitted payment in the amount of $760.00 for the application and appraisal report as requested by -. I provided all my financials, proof of funds, copy of the contract, and was praised for my outstanding credit score and low debt ratio. However after 3 weeks of waiting, we were informed that the contract provided by the refer... |
Citibank Mortgage application, originator, mortgage broker April 13, 2016 - My wife and I are to over whelmed with the excuses Citi mortgage has gave us, in order to not assist our loan.We have applied for a government modification many times and Citi mortgage has done everything in there power to pro-long my loan further more behind. In 2012 I received a notice from Citi mortgage stating I was eligible for the Clarity Commitment modification or the National Mortgage Settlement modification based on the national settlement from the lawsuit filed against Citi mortgage. However I never received an approval or denial. We are extremely concern because no one ever returns ... |
Citibank Mortgage application, originator, mortgage broker March 24, 2016 - To whom it may concern, I have been in the process of refinancing my home through - -. My current mortgage company is Citimortgage. The process has been on hold for a month due to the lack of cooperation from Citimortgage. To complete the refinance I need to have a Verification of Mortgage from Citimortgage for both my accounts. In order to do this they needed to have a " letter of authorization '' from me. Which I have submitted several times. Currently, I am still waiting for them to submit the Verification of Mortgage to -. I have been told they can only fax it to me, they can not... |
Citibank Mortgage application, originator, mortgage broker March 23, 2016 - I need to report CitiMortgage for not cooperating with me in trying to do a modification through the government program. I have been trying to do a modification with them since - 2014. My file has been restarted numerous times, always with a new account rep every few weeks, which resulted in the ball being dropped numerous times. Then I myself had to restart the process of submitting documents. I complied and submitted hundreds of pages over the last 2 years and every time I am told they have " expired '' and needed to be redone ... I 've been told one time upon submission to underwriting t... |
Citibank Mortgage application, originator, mortgage broker February 25, 2016 - Terrible customer service, especially by - - and - -. Applied for pre-approval on a mortgage for a new house and cash-out refinancing on our existing house in order to fund the new property 's down payment. Citi 's feedback ( entirely reasonable ) was that we needed to show more assets sufficient to cover payments during the " double carry '' period when both loans would be in effect. Thus ensued over two months of discussions about how to meet the reserve requirement. Citi 's representatives were extremely slow to respond throughout the process. Once we finally came up with a st... |
Citibank Mortgage application, originator, mortgage broker February 20, 2016 - my husband had a - - - and I needed to remodify my loan my husband who was the bread winner of the family would n't be able to work any more and we were living on my -/ of - a month we went from - to mine over night. I filed they said to skip three months I was learly but I followed the instructions to the letter and they put our home in foreclosure and we almost lost it I called and wrote senators and govenors and even the president they a even tacked about - to my loan after about three months of doing this,, this was wrong and needless and needs to stop, it was citi mor... |
Citibank Mortgage application, originator, mortgage broker January 6, 2016 - Today I was informed by CitiMortgage which is my mortgage co. that once again I have been denied a loan modification. My acct # is -. I reside at - - - in -, NJ -. My initial application was in -, the mortgage co. at that time lead me on for more than a year and a half with the hopes of an approval, there were numerous correspondences only for the big let down, now here come the foreclosure letters. threats from their lawyers, in and out of court to stop lockouts. CitiMortgage told me in order to get in good standards with them that I would have to give them at that time e... |
Citibank Mortgage application, originator, mortgage broker November 29, 2015 - In 2009 I was offered a program from City Mortgage called HAMP which offered lower monthly rates and 30 years fixed rate.Before getting on the program I was told that I dont have to pay anything until they decide if I qualify or not.I still made payments every month for - instead of - dollars each month.The qualification review took over a year and I got a letter telling me I am not qualified and I owe City Mortgage over $ -.I could n't pay that amount and numerous times contacted City Mortgage to see why I am not qualified.I never got a clear answer why and they did not want to help ... |
Citibank Mortgage application, originator, mortgage broker November 29, 2015 - When checking the alternatives for refinancing my home loan with Citimortgage, I discussed various loan options and was offered a - at 2.875 % and a - interest only loan option at 3.50 %. As I wanted to live a long time in the home, I chose the - option at 3.5 % and was given no guidance or advice in the process. Only several years later did I discover the loan will revert to a 20 year amortization period, with much higher loan payments which I will not be able to afford. Had I realized this fact, I would have chosen the - loan with lower payments after 5 years so I could afford to... |
Citibank Mortgage application, originator, mortgage broker November 24, 2015 - Re : Misrepresentation/Misleading Possible discrimination-/-/2015, I called CitiMortgage inquiring about a refinance on my home loan. I have been a customer of CitiMortgage over 25 years. The representative I spoke with told me of - different types of refi. Refi no money out would not require any appraisal Refi with cash out.. would require appraisal. He gave me rate and fees on both. I advised him I would think about it and call back. -/-/- I called CitiMortgage back and spoke with a - -. I explained I wanted to lower my payments on my current mortgage. He again told me of the... |
Citibank Mortgage application, originator, mortgage broker November 19, 2015 - We applied for a mortgage refinance loan with Citibank loan agent is - - with Citibank N.A His NMLS id is -. After getting the loan application and all conditions over to - we were first going to get 3.5 % rate for 30 yrs fix and no closing cost ( no points, no cost ) Loan and - - came back to us stating that he would not be able to deliver it as our loan needed exception so we insisted we need to communicate with his supervisor/manager thats when we received a call from - - - who explained why the rate of 3.5 % was going to be with cost based on this we initiated a ... |
Citibank Mortgage application, originator, mortgage broker November 12, 2015 - In - of - we applied for a hardship loan from Citimortgage due to - loss of a job and a decrease of the home value due to the recession. The loan was declined since we were not in default or imminent danger of default. We continued to pay the mortgage out of our retirement savings. From - - through - - the loan was being processed by Citi. Every week we called them for an update on the status, they continually asked us for additional paperwork, most of it duplicates from the original loan request. Over this period of time we were unable to pay on the loan thinking this wou... |
Citibank Mortgage application, originator, mortgage broker November 3, 2015 - Last summer I purchased my first home and took out a mortgage. When evaluating different mortgage lenders I compared Citibank to - - and -. Citibank was not the most competitive on rate, but they told me that if I chose a Citi Mortgage, I would not incur minimum balance fees on my Citigold bank account after I withdraw funds for my down payment, because the mortgage balance would count toward my total Citibank relationship. I chose the Citi mortgage because of this benefit as I wanted to avoid any minimum balance fees after buying my home, and I wanted to maintain my Citigold status b... |
Citibank Mortgage application, originator, mortgage broker October 4, 2015 - I purchased a home in -/-/- with my then husband. We separated and divorced in -/-/-. Our divorce was finalized and ex-husband remained in marital home. He was to refinance taking my name off mortgage, He did not do so. He subsequently remarried and has since completed - remodifications with his now wife. They continue to remain in the house nd are currently in their - round of foreclosure notices. I was served a foreclosure notice ... ..he is now letting the home go and has no intention of making any payments. I have never signed a remodification agreement and papers indicate ... |
Citibank Mortgage application, originator, mortgage broker October 3, 2015 - Earlier this year, a rep from our mortgage company ( CitiFinancial ) called to let us know that they were going to possibly be readjusting our mortgage. They said they would be sending someone to do an appraisal, and based on the determined value, they would be reducing the amount we owe on our house. They also said they would be giving us better terms for our mortgage. Since we have been paying on our mortgage for ten years and the principal has not gone down at all, but has actually increased, we were pleased that our terms could improve. They then had us begin working with another company (... |
Citibank Mortgage application, originator, mortgage broker September 29, 2015 - In - 2012, we began a refinance process with Citibank on our condo at - - -. We have - complaints regarding the refinance. They are below. We would like each addressed. 1. Citibank used predatory and deceptive lending practices to close this loan. We were told more than once by - - that a - refinance would not affect our PMI. He said the process is outside '' of PMI and nothing changes. When my husband sent an email expressing concern about the cost of refinancing and said we wanted to do more research, - - sent the attached email, assuring us we could only lose... |
Citibank Mortgage application, originator, mortgage broker September 28, 2015 - We were charged for a - subordination fee for a home refinance that did not happen. we were not told of the fee we could not refinance because of citimorgages subordination denial, they refuse to refund or credit back the fee. - - - also charges us a fee but it was only - and not - and - - - refunded the fee because the loan was not refinanced. we paid over - dollars towns the refinance on top of their fee. ... |
Citibank Mortgage application, originator, mortgage broker September 21, 2015 - CitiMortgage Dual-Tracking '' activities left me with ruined credit for the last 6 years after I was approved for a mortgage modification by them while they slyly commenced foreclosure activities simultaneously during the modification application period from - 2009 to - 2009. This dual-tracking defeats the purpose of a modification if they were going to commence foreclosure just the same. It smacks of fraud and protects their investment at the cost of consumer creditworthiness and home-ownership. ... |
Citibank Mortgage application, originator, mortgage broker September 13, 2015 - My home at - - -, - Pa is schedule for Sheriff Sales on - -, 2015. Presently, I 'm in the middle of a refinance modification with - ''. In the past, since Citibank bought my mortgage company - - - -, Citibank has never attempted to work with me. Citibank Foreclosed on me when they had about a year of my mortgage payment that they processed in their possession but Foreclosed on me. I hired and was represented by the law office - -. - - was able to obtain the cashed check from the bank, but his office had to file a - because of a foreclosure sale ... |
Citibank Mortgage application, originator, mortgage broker August 30, 2015 - In -/-/-, I applied to my mortgage holder Citimortgage to refinance my 15 year mortgage loan to take advantage of a lower interest rate. I was approved for the loan, however, at the time of closing in -/-/- I was between jobs and was not allowed to close on the loan although I had bought my home back in -/-/- and had never had any problems with my monthly payments, more importantly I continued to make my payments as required even during this time between jobs. Additionally, the required appraisal which caused me over $350.00 showed that my home value to loan meant that a PMI w... |
Citibank Mortgage application, originator, mortgage broker August 25, 2015 - I had - and the doctor was not sure at first how long I 'd been out of work. So I thought that I should let the bank know the situation as far as IF I may get a month behind in my mortgage. Since 2003 I have never been late or missed a mortgage payment and at that time was current. The representative suggest that I consider a modification and that I should wait and be late a month to start this process. I said NO I do n't want to be late. So now we start the process which took from - to -. They took $100.00 off my mortgage. Put me on trial to see if I could make the lower payments w... |
Citibank Mortgage application, originator, mortgage broker August 20, 2015 - My wife and I were contacted by CitiMortgage in -, 2015, to refinance our existing mortgage with them ; they had held our mortgage for about ten years. Around that same time, I had spoken with a couple of other brokers interested in helping us lower our interest rate and explained that I had left my job to start my own business eight months earlier. I was told by these brokers I needed to be self-employed two years before I could refinance my loan. We decided to go with Citibank since they knew our payment history. - - - ID - ( Phone - ext - ) at Citibank was our mortgage ... |
Citibank Mortgage application, originator, mortgage broker June 23, 2015 - In -/-/- we applied for a home modification loan with CitiMortgage. During the 3 month trial period, CitiMortgage foreclosed on our home and sold it without notifying us. This was in violation of the written terms of the modified loan agreement. We contacted the Arizona Attorney General and they made CitiMortgage reverse the foreclosure and return the home we had been evicted from in -/-/-. This is a simple violation of contract issue and they admitted in a letter to the AZ Attorney General that they wrongfully foreclosed on our property. We had considerable expenses in rental proper... |
Citibank Mortgage application, originator, mortgage broker June 22, 2015 - I am trying to get a lien release from CitiFinancial Corp. the lien was applied to my Property in Kansas with a loan for siding in -. The loan was Paid in full in -. The Lien is keeping us from the home improvements we need to make to our home. I began requesting the release of the lien on - - -, - through the Loan Company then by myself since - - -. ... |
Citibank Mortgage application, originator, mortgage broker June 13, 2015 - For nearly two months I have been trying to get final approval and a closing date from Citimortgage, a division of Citibank ( Citi ), for a $60000.00, 15-year fixed refinance. It has been most frustrating and costly. I was given initial approval on -/-/2015. Initially the bank moved very quickly. Within a week, we had an appraisal for $310000.00, which was approved on -/-/2015. Then - -, the loan processor, stated that the money I was using to pay down my original mortgage with my current bank had to be liquid. I had it in brokerage accounts, an IRA, and a brokerage savin... |
Citibank Mortgage application, originator, mortgage broker June 11, 2015 - This process started with a letter ( - -, 2015 ) from Citi suggesting that we could save money by refinancing our existing Citi loan that we have had for greater than ten years. We owe approximately $37000.00 on the property which was recently appraised by Citi to be worth approximately $73000.00. We proceeded with providing information to show our credit worthiness. We answered all questions and followed the completeness of the loan application components on the secure Citi site which we were able to access. We paid for an appraisal ( $560.00 ) which was completed on - -, 20... |
Citibank Mortgage application, originator, mortgage broker June 8, 2015 - I got into a contract for a house in -, realtor name - - on -/-/15. - strongly recommended his loan agent - from Citi Bank ( - ID : - ). I talked to - for couple of minutes and we set a time to go through numbers and rates and see if he can do the loan ( while I was in the deciding period as to whom I will use as a lender ) on Saturday - - at -. ( See Screen Shot # - below ) - missed that appointment, then we made another appointment the next day on Sunday - - which he missed again. ( See Screen Shot # - below ). In other words we never got... |
Citibank Mortgage application, originator, mortgage broker June 3, 2015 - A Citibank loan officer sold us a mortgage based on a rate protection program '' whereby the interest rate of the mortgage could be reset to a lower rate under certain circumstances. Before the loan was issued, the loan officer stated that we had qualified for the program. After the loan was issued, the loan officer confirmed that the rate protection program applied to our loan. Some time post-issuance, we inquired about exercising the rate reset under the program, but Citi stated that our loan was not covered by the program. The issuing loan officer left Citi after the loan was issued. Howev... |
Citibank Mortgage application, originator, mortgage broker May 28, 2015 - During the process of selling my current home and buying another I found out that I could n't sale, according to the Loan Officer it appear I had a dispute in my credit history apparently due to a foreclosure like issue, that prompt me to look into it. It begin - when I tried to refinance through Home Affordable Refinance, at the start of it I was told that I qualified even though I had no late payments but later I was told that I did not qualify, but yet CitiMortgage offered to refinance for a lower interest rate, the process was very confusing but they reassured me that it would not impac... |
Citibank Mortgage application, originator, mortgage broker May 26, 2015 - An ongoing investigation of this matter is still in process, but they have have set a date to foreclose without a resolution. How is that possible. A few years ago I applied for a small loan from CitiFinancial and was told that they only had loans for $15000.00 or more, I later found out that was n't true. Well that was too much and the amount of time to pay it back, 15 years. Soon after, I was told that they could n't use the property because it was rental property and I was so glad because I really did n't want to risk my family home. CitiFinancial then told me that they could use my prima... |