Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

We have been patrons of citibank for decades. We had applied for a - - to refinance our home. When I happened to be at Citibank for another reason, I mentioned that we were getting a loan from - and the loan representative at Citi was called in. He sat down and said we can offer you a better deal. We will match the interest rate and eliminate most of the closing costs since you are a preferred, long time customer. I asked how difficult it would be to do this, because - was simple and did n't require reams of documentation. I was told we would need to supply tax statements, and pay stubs, and that was pretty much it. We started this in -/-/-. We continued to supply documents until -/-/- and then were turned down because of the debt to income ratio. Those very facts were available in the paystubs and taxes we supplied on day one! They appraised our home, which we were charged for, and it appraised positively. I feel like we were conned. Our time was wasted and we abandoned a loan that was about to happen. This took place in a branch in - -, where we live.