Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Virginia

Applied for a mortgage refinance with Citi Bank -/-/-. They provided me with a list of documents they needed from me. I uploaded the documents to the website they instructed me to. They lost the documents. I emailed the documents to - -, who conveniently does n't work for them anymore, and she lost them as well. I overnight expressed physical copies of all documents to their office in - -. I have proof of a signed receipt of the documents. They lost these too. They then cancelled my loan because they never received my documents. However, they never told me they cancelled it. I have been trying to get them to respond to me since - -, and they will not return my calls. - - finally returned my call today, - -, to tell me that my loan has been withdrawn and I will have to start the process over. This is the most incredible incompetence I have ever encountered. I am in the process of moving all of my citi accounts to other banks. I will never do business with them again. But, I do n't want another consumer to have to go through what I have been through.