Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

I got into a contract for a house in -, realtor name - - on -/-/15. - strongly recommended his loan agent - from Citi Bank ( - ID : - ). I talked to - for couple of minutes and we set a time to go through numbers and rates and see if he can do the loan ( while I was in the deciding period as to whom I will use as a lender ) on Saturday - - at -. ( See Screen Shot # - below ) - missed that appointment, then we made another appointment the next day on Sunday - - which he missed again. ( See Screen Shot # - below ). In other words we never got to talk until appraisal. Surprisingly, the realtor sends me an email same Sunday morning at - ( See Screen Shot # - below ) that the appraisal is at - the same day. At that point I had not even talked to - and not even selected him as my lender, he has not even gotten my permission to proceed, he has not even disclosed if and what it will cost for appraisal. It was a surprise for me and the realtor was in on it. I did not check his email until - Sunday morning and at that time appraisal was already done. ( See Screen Shot # - below ) As a result of this action, he locked me to work with him only as I did not want to jeopardize my house purchase but unfortunately, he was not able to perform and I had to cancel the contract.