Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

I 'm trying to refinance my existing mortgage four years after a Chapter - bankruptcy discharge -/-/-. We began working through a mortgage agency, -. In this process, although not shown on our personal credit reports from any of the big - credit agencies, a third party agency, - -, showed - late payments to Citi Mortgage - before our actual bankruptcy and - after. We made all of our payments to them on time. We called Citi Mortgage customer service reps. They would n't talk with us because they though we were in a current bankruptcy process. They finally put us through to their bankruptcy department. They thought we had completed our bankruptcy -/-/- and forward us to their mortgage group. They requested we fax them the details of our credit report and our payments. We sent them our third party credit report, our bank statements showing our payments and the corrected record of payments t later provided by Citi Mortgage, They then replied that they needed the actual source credit reports, not the one from a third party. We ca n't supply that because our yearly credit reports do n't show this issue. How do I resolve this issue?