Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Application, originator, mortgage broker Maryland

I need to report CitiMortgage for not cooperating with me in trying to do a modification through the government program. I have been trying to do a modification with them since - 2014. My file has been restarted numerous times, always with a new account rep every few weeks, which resulted in the ball being dropped numerous times. Then I myself had to restart the process of submitting documents. I complied and submitted hundreds of pages over the last 2 years and every time I am told they have " expired '' and needed to be redone ... I 've been told one time upon submission to underwriting the processor totally did not include one of my incomes on " accident '' so again I started over ... .I believe they do n't want to participate in this program ( Home Affordable ) but are mandated to do so they just make it to difficult to actually get it through and qualified. After working so hard on this file since - 2014 I now am just giving up and I believe that is what they were waiting to happen. The process with Citi has been totally unprofessional, actually disrespectful to me, and impossible! I am beyond sad after trying for over 2 years that I just emotionally cant try again ... It has been a huge amount of time and energy and work on my end, which Im not complaining about, I realize that work needs to be put in for the outcome I was looking for, but not 3 & 4 & 5 times!!! The process they follow and the constant changing reps, to the timing of their getting the documents submitted has been the most unprofessional process I have ever participated in!