Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Illinois

We called Citimortgage, our current lender, to find out about refinancing our home. We asked about the rates as well as questioned whether we had enough equity in our home to get the amount of money we needed. We gave our information to - -, a loan originator, who then looked up our property. He said that our value was $350000.00 based on a - estimate. We questioned the value and verbalized that the - estimate was far too high ( on more than one occasion ) and - - reassured us that - was " pretty spot on '' with its estimates. We went forward with the loan application and paid the fees for the processing and appraisal. After submitting endless paperwork and hounding the personal processor, - - to keep us up to date with any additional information she may need, the appraisal came back, and it was $95000.00 less than - estimate. - - then came back with a much smaller loan amount and higher percentage rate assuming we would continue. Needless to say, we felt like this was negligible on Citi 's part. - - prepares home loans as a profession, and we believed in his


- ( NMLS ID : - ) and stated that I believed it was negligent on Citi 's part to use an estimate that is so inaccurate and requested our money back. After - - listened to the audio from our calls with - - he agreed ( while not admitting fault on Citi 's behalf ) to refund our money. Since then, I have emailed - - weekly for well over one month and received various statuses regarding the refund I was promised. Ie. " Team overlooked decline note '', " reprocessed ''. I feel as though CitiMortgage/- - should keep their word and refund the money. The last correspondence I had with him was Wednesday, - -, 2017, where - - said he " resubmitted the refund on -/-/2017 and it should be credited to the card in a few days ''. My husband called the following Monday -/-/2017 and - - said the same thing. It is now Friday, - -, 2017, and well over 30 days from when we were originally promised our money back by - -.