Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Application, originator, mortgage broker California

applied for refi in - -, with the original holder of my mortgage loan which was opened in -, i submitted all requested verification on -/-/-. on -/-/- i was informed items submitted to underwriter and turnaround time is 7 to 10 business days and i will be recieve a status update within 5 days. however, since this notice i have been inudated with emails for the following ; 1.on -/-/- request letter of explaination for addresses on my credit report for - and -, which i have n't resided at since the -, a business that was registered at this addressthat is not associated with a apt . number or the apt . i lived in, explain a business that a relative used at my current address for the purpose of receiving packages securely, 2. expalin why i have a balance of $9000.00 on equity if it was included in bankruptcy, although the debt was n't reaffirmed, 3. -/-/-, signature not in cursive in email, resign, 4.-, letter of explaination for a business credit card, 5. -/-/-, recieved email that final info.needed was from my hr/payrollthat the asst.could n't obtain, for them to explain my les codes for temporary


that employer uses the work number, there response was they verified income, but work number does n't give a breakdown of leave codes etc.so i took it upon myself to write a statement to try an expediate the closing etc. to no avail., 6. -/-/-, letter of explaination and proof of the income received needed based on my - ytd being low from -/-/- thru -/-/-, because i was paid by workman 's comp. although they have my current check stubs showing my biwkly pay and hourly pay, 7. -/-/-, they are now requesting a - for - i received in -, although - does n't issue a -, because it is not taxable. i am at wits end, and request that an investigation can be done into this, i have been on the same job for over 20yrs, my initial loan is established with citi and i am fully familiar with the refi process to know this is not being handled correctly. i have tried to contact upper management but have yet to receive a response, i initiate a complaint with citi at there executive repsonse unit yesterday and have contacted fannie mae yesterday and waiting on a call back as of this date. any assistance in the expediating of this matter would be highly appreciated.