Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

- residents -husband & wife ( Borrowers ) existing CitiMortgage clients. CitiMortgage ( Lender ) maintains current mortgage, originating -/-/-. -/-/-, borrowers initiate refinance effort aimed at paying off existing lender loan. Initiation with lender rep complainant will refer to her as " - '' - -/-/- : Lender : " unable to originate a new loan '' due to - Assessment on property. Twelve weeks after initiation. Why twelve weeks?! -/-/- - - County Tax Assessors Office forwards borrower 's updated/most current Property Tax Information to CitiMortgage Tax Department. Tax statement reflects the obvious and significant increase to borrower 's property tax bill as a result of an " - '' ( - Assessment ) loan.


-/-/-, - Borrowers email, PdF full color copy of their - County Tax Assessor 's Statement to -, text includes directing - 's attention directly to line item where the - Loan ( - Assessment ) is listed. Increase to the tax bill-again-clearly reflected and assigned directly to property tax bill. -/-/- Borrower apprised by - Program Subordination Mgr, that not only has lender previously entered into refinancing with - Loans appropriately and satisfactorily subordinated to second position, lender loans have been funded - fully recorded - and are part of the public record. Is there some type of discriminatory or other bias against these borrowers present in this failed transaction? It can not be articulated strongly enough, that - provided not -, but - separate, fully binding and compliant subordination 's to Citi upon request.