Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Application, originator, mortgage broker Connecticut

Was a good standing customer for over 10 yrs with Citbank Mortgage enrolled into their Equity builder program, and refinace in -/-/-, Tried to refinace in -/-/-. My loan office lacked product knowledge : he could never give me a straight answer as to why the underwriting was delayed said he would have to talk to someone and get back which he never did, I always had to call him, when I did n't get a response I contacted his manager who never returned my call either ... .. No customer service skills were shown, nor did he pay attention to details. the application was denied without him even knowing until I called him to get a status up date, I made numerous calls to Citi. When I did get thru to him, he had lots of excuses as


My other complaint is with the Equity builder program. I have an " Amortization '' sheet from -/-/- that shows my balance should be at a certain amount by a specific year, when I checked my statement saw the figures from Citi monthly statement were not in agreement I called the company, faxed a copy of my Amortization to their research dept, and still have not heard back from them. I am totally disappointed in their customer service or lack of