Review and analysis of over 61 complaints against Seterus
Seterus consumers have reported over 61 official complaints related to Application, originator, mortgage broker. Out of the 61 consumer complaints against Seterus, 21% were disputed by the consumer (i.e. the consumer was not happy with how Seterus responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against Seterus resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Seterus Mortgage application, originator, mortgage broker December 17, 2015 - I am refinancing my home and have mortgage insurance. My current mortgage provider is Seterus Inc. Loan number : -. I have requested a copy of my current mortgage insurance certification. I have personally called 8 times and have spent about 6 hours on the phone only to be put on hold, transferred and then never provided what I am requesting. This is holding up my refinance and rates are going up. I would like a copy of my current mortgage insurance sent to me directly -- or fax to me - - asap. I also file a complaint a month ago with no response. ... |
Seterus Mortgage application, originator, mortgage broker November 23, 2015 - Seterus lied regarding a short sale. We had an approved offer and they sold it at sheriff sale out from under us. They repeatedly told us that there was NO ACTIVE SHERIFF SALE. SALE WAS CANCELED, according to them. ... |
Seterus Mortgage application, originator, mortgage broker November 21, 2015 - Our Loan has sold a few times, Now trying to do a loan mod we see that our loan is almost - grand Higher, and we have missed something in the process of Fees. Seterus, now Has our loan an can not explain what happened. We are now trying to take Part of what they deferred and put our loan back together. So many people got help, but we are stuck with a high interest rate, owning a home since 2006 upside down, willing to keep our loan/ home, but did recently file BK, Is there anyone who can help us get a good loan? and who tells us why our Home that we bought for -, ( top of the Market ) pu... |
Seterus Mortgage application, originator, mortgage broker November 20, 2015 - Currently we have a mortgage with a mortgage company called Seterus. We have already set up a login information for the electronic transfer of information. All our information is current and update including phone numbers. Apparently this bank made a change in our monthly mortgage payment in the month of -, 2015 without notifying us about the change. We made our regular monthly mortgage payment for the month of - according to our payment schedule being unaware of any changes in the amount. Finally only few weeks ago we got a - letter about the change in the amount after this bank had ... |
Seterus Mortgage application, originator, mortgage broker November 18, 2015 - I am trying to refinance my home and it is eligible as a - refinance. The existing mortgage has mortgage insurance. So, the new harp refinance must carry the existing MI. The Existing MI company is - and they are no longer in business and they have indicated the policy has been canceled 1 month after my loan was originated. When I call my servicers they transfer me around for hours with out providing me any answers to whom the current MI provider is so that I can complete my refinance. My current servicer is Seterus. ... |
Seterus Mortgage application, originator, mortgage broker October 22, 2015 - Trying to get an updated payoff from Sterus on my home loan. ... |
Seterus Mortgage application, originator, mortgage broker October 14, 2015 - In attempt to take advantage of HARP i 've been attempting to get my home refinanced. My existing mortage holder ( Seterus ) has done everything to put up obstacles to prevent me from doing such. The latest is for my Loan Payoff, submitted my first request through my new mortgage provider ( - ) on -/-/2015 and we still have not received the payoff that we requested and at least 3 other attempts have been made for figures. My closing was set for Friday, - -, 2015. ... |
Seterus Mortgage application, originator, mortgage broker September 16, 2015 - My husband passed away in - of 2013. We had a mortgage with - - - ( servicer ) When I tried to have everything turned over into my name I was told that I had not signed the note therefore I would need to assume the loan. My loan was than transferred to Seterus INC . I have been working with them for the past year to assume my mortgage but they are behind in the assumption dept. so my documents are expiring and I have to re-submit. I spoke to someone today that said I need a Non Recourse Assumption ad she was going to try and get info for me and I should call her back in a week. Set... |
Seterus Mortgage application, originator, mortgage broker June 22, 2015 - I have submitted a previous compliant related to the issue I am encountering ( - ). After filing my compliant, I reached out to my mortgage lender again on - attempting to obtain my mortgage payoff quote. I was finally able to receive it, however, it was incorrect. - revisions have been made by Seterus to my mortgage payoff statement to date, and it still has not resolved the problem. I am now 4 days away from closing, and Seterus still has not provided me a correct mortgage payoff quote. Seterus is still including my homeowners year premium in their payoff quote, despite the fact mys... |
Seterus Mortgage application, originator, mortgage broker June 14, 2015 - I am attempting to refinance my home with a new mortgage lender under the HARP program, and have requested a payoff quote from my current mortgage lender, Seterus. I requested this information on -/-/- through their online request form, and again - on -/-/- and -. To date (Sunday, -/-/-) I have not yet received my payoff quote from Seterus, despite Federal regulations that I was to receive it within 7 business days. This is jeopardizing my ability to close my mortgage refi with the new lender by -.... |
Seterus Mortgage application, originator, mortgage broker June 14, 2015 - On - - 2015 I applied for a VA loan. all of my information checked out and was approved pending a payoff amount and a vom of mortgage payments to Setarus Inc.by constant delays and incomplete reports by Setarus who by the way does not report positive credit to the bureauso it can not be pulled by the bank I applied with Today is - -. and after request after request I still can not take advantage of my VA benefit because of them intentionally dragging there feet supplying info everyone else reports to the cerdit bureaus.These people should be made an example of and put out of bu... |
Seterus Mortgage application, originator, mortgage broker June 1, 2015 - Seterus, Inc. has had my loan for the past two years. They have not - treated me like I was a valued customer, just another number, a nuisance, gave me only the information that I could think to ask for at the time, and never let me speak to management when I was dissatisfied. They treat me like a - citizen, payoff requests take two weeks, and I have been trying to refinance since - of 2014. They did not disclose that I showed delinquency, which delayed my refinance, they made it impossible for me to get a simple process completed without jumping through hoop after hoop. ... |
Seterus Mortgage application, originator, mortgage broker May 19, 2015 - I am applying for the Florida hardest hit program. I provided all required document and affidavits explaining my situation. My case was complicated because I use my paycheck to provide money to my - kids and my mom. But now, the underwriters request for me to provide a letter from - - stating who has access to my mother 's account as I appear as a pod in it or a signed lox stating that some transactions in her account are part of my income. I contacted - -, they stated that they do n't provide such letters due to liability issues and for me to provide an letter of explanation st... |
Seterus Mortgage application, originator, mortgage broker May 16, 2015 - My complaint is against the Service Debt Collector - Seterus Inc. Seterus has been servicing my loan for more than 10 years at 6.125 %. This property is located at - - - -, - -, MI -, is no longer my primary residence. My family and I have moved out of state and the property is now deemed income property and is occupied by a tenant. In early - of this year I entered into discussions with a mortgage lender regarding HARP refinancing for this property. However, I was informed that prior to proceeding with the refinancing process ( which I pre-qualified for ) - records ... |