Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

My complaint is against the Service Debt Collector - Seterus Inc. Seterus has been servicing my loan for more than 10 years at 6.125 %. This property is located at - - - -, - -, MI -, is no longer my primary residence. My family and I have moved out of state and the property is now deemed income property and is occupied by a tenant. In early - of this year I entered into discussions with a mortgage lender regarding HARP refinancing for this property. However, I was informed that prior to proceeding with the refinancing process ( which I pre-qualified for ) - records related to my Private Mortgage Insurance ( PMI ) status needs to be updated. After contacting -, I was informed that Seterus Inc. has to submit this request - ca n't not be requested by the loan recipient. Subsequently, I - contacted Seterus Inc. on - -, 2015 ( see the attached complaint letter ) with no success. Seterus ' representatives have failed to return multiple calls or offer any explanation to the status of my request. I have not been required to pay PMI for years ( see the attached IRS Form 1098 ). I strongly feel that Seterus is deliberately ignoring my request due to the fact that the loan will be transferred to another lender. If my assumption is correct, worst case their practice is unethical ( if not illegal ) and consumer infringement. Best case, they have an extremely poor infrastructure upon which to address customers ' needs. After conducting further research, I was not overly surprised to find out that Seterus has been cited in a number of consumer complaints. I would greatly appreciate your assistance with getting this matter resolved.