Review and analysis of over 38 complaints against Cardinal Financial Company, LP
Cardinal Financial Company, LP consumers have reported over 38 official complaints related to Application, originator, mortgage broker. Out of the 38 consumer complaints against Cardinal Financial Company, LP, 18% were disputed by the consumer (i.e. the consumer was not happy with how Cardinal Financial Company, LP responded to their complaint) and 97% were processed in a timely manner. 13% of consumer complaints against Cardinal Financial Company, LP resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Cardinal Financial Company, LP Mortgage application, originator, mortgage broker April 2, 2017 - I applied for a convention 30 year fixed refinance loan with Cardinal Financial ( Cardinal ) ; DBA ; Sebonic Financial ( Sebonic ) on -/-/2017. I spoke with loan originator - ( - ) for 1.5 hour, he pulled my credit report. He told me that we can do the loan ; he said that he will have his manager and brother ; - looks at it again and he will call me back to confirm. After 1 hour I called -, he said that his manager said that the refinance will be ok and loan will be closed within 1 month or before. On -/-/2017, I received an email from - to assure me, I do not have to pay a... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker March 21, 2017 - On or about -/-/-, I applied for a mortgage with Cardinal Financial online. After qualifying for the mortgage online, I was instructed to order an appraisal in order to proceed with the application. When I inquired about the appraisal, Cardinal Financial stated that this was mandatory and assured me there will be no problem with the mortgage application. Relying on Cardinal Financials ' assurance, I paid $660.00 to Cardinal Financial for the appraisal. Immediately upon payment, I was contacted to schedule an appraisal appointment and within few days was notified that the appraisal was c... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker March 4, 2017 - I applied for a convention 30 year fixed refinance loan with Cardinal Financial ( Cardinal ) ; DBA ; Sebonic Financial ( Sebonic ) on -/-/2017. I spoke with loan originator - ( - ) for - hour, he pulled my credit report. He told me that we can do the loan ; he said that he will have his manager and brother ; - looks at it again and he will call me back to confirm. After 1 hour I called -, he said that his manager said that the refinance will be ok and loan will be closed within 1 month or before. ( See Exhibit 1 & 6 ). On -/-/2017, I reviewed and signed loan docs, applicati... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker January 19, 2017 - Cardinal Financial did not honor refinance loan rate lock agreement due to negligence and inaction on their part. - - was my loan originator. From the day I called Cardinal to start my refinances to the day they denied my locked rate, this process took 90 days or more. I engaged Cardinal Financial ( dba Sebonic Financial ) to refinance - residential property loans. I started the process the last week of - -. For over 60 days I was asked to provide documentation, which I did on a timely basis. Prior to closing the loans, the loan coordinator asked me on - - ( over 2 month... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker December 5, 2016 - I applied for a loan with Cardinal Financial. I was contacted by the loan officer - - who told me based on everything I was telling him and the documentation I provided him he was able to do the loan. I provided my paystubs and - the day he requested them. He told me I was approved and collected $450.00 for an appraisal. It was two weeks after the appraisal and - stopped returning my phone calls or responding to emails. Finally in a text message he told me I have been declined for the loan. That was the last time he replied or responded to any attempt I made to contact him. I f... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker December 2, 2016 - My wife and I initiated a mortgage application with Sebonic Financial and its affiliate Cardinal Financial on - -, 2016 to refinance the mortgage on our property located in - - Maryland. The mortgage officer, - - locked the rate at 3.75 % fixed rate for 30 years and promised us a smooth and fast processing in one month and promised no more than $800.00 out of pocket expense. Following are the reasons for our application withdrawal on - -, 2016 and our request for refund of the money that we had already paid to the company ( $600.00 + $180.00 ) for appraisal and ... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker November 18, 2016 - dealings with Sebonic financial / Cardinal financial. Very Unprofessional! Made numerous promises that were not fulfilled. Endless frustration and disappointment. Look elsewhere, trust me you will be happy you did.... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker October 28, 2016 - Cardinal financial has mislead our family so many times over the course of a few months while working with them to obtain our home loan. They have requested documents which are NOT required as this home is a VA loan and some documents simply do not even exist. We were approved based on accurate information we gave, then we are days from closing - we are being told they now require documentation that was not initially required, nor is it a requirement of the VA funding process. Our family who is a military service family has already invested nearly $1000.00 in this process. I want Cardinal... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker October 12, 2016 - On -/-/2016. I started an application for a mortgage with Cardinal Financial Company , LP dba Sebonic Financial. I was charged - dollars to order an appraisal on the property I was buying. On -/-/-, before the appraiser was even ordered by Cardinal Financial. I changed my mind about working with Cardinal Financial, and asked them to cancel my appraisal, and reverse my charges. On -/-/- I received an email from - -, the loan originator I was working with at Sebonic. He wrote ; " Not ignoring this request, I 'm just waiting on confirmation that your appraisal refund has b... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker September 25, 2016 - Finance company changed themselves to be the first mortgagee and beneficiary on my insurance prior to loan closing without my knowledge or consent.... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker June 16, 2016 - My loan officer, at the time, - - lied to me over and over again and cost me time, money and - homes. He kept lying about the numbers and when I called to report him ( I called over a 100 times ) no one would return my calls. He has since been terminated due to fraud, but they refuse to make me whole my waiving their origination fees. They also lost my personal paperwork. I had to submit documents 3 times over, the same ones and no one can tell me where they are. For all I know, - took them when they left. Someone needs to look into the practice of this company because I think they... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker June 13, 2016 - Cardinal Financial offered a better rate on my mortgage so I followed the normal refinance process of full disclosure of my assets, income, and obligations. There was no doubt that I had at least 60 % equity in my home based on selling prices of like models in our subdivision. I said to Cardinal Financial if I did not qualify for any reason I would not pay for an appraisal. Cardinal Financial said I qualified so I paid the $470.00 for the appraisal. The appraisal came 10 % lower than comparables, but still showed 50 % equity. I have a pension, social security, and had a part time job. Next t... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker June 11, 2016 - I was shopping for a refinance loan and I made the mistake of giving the lender my credit card info for the appraisal if I decided to go with them and told him not to use it unless I gave my express permission. After sending him an email telling him we would not be moving forward until I had compared all offers he charged my credit card for the appraisal. At no time did we sign any documentation or give him permission to go forward. The credit has still not showed up on my credit card after he stated it was being refunded. ... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker June 7, 2016 - I had applied for mortgage on -/-/16 with Sebonic/Cardinal Financial. They charged my credit card on -/-/16 for $480.00 as appraisal fee. About one hour after the charge ( same day ), I called and informed them that I am withdrawing my application for mortgage with them so there is no need for appraisal. I also requested that the money charged be credited back to my card, both over the phone and in writing, as an email. They did not credit the money back and today I received property appraisal that was done on -/-/16 despite my withdrawal of the mortgage application at the ... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker March 21, 2016 - On - -, 2016 Cardinal Financial quoted me an interest rate of 3.25 % and APR 3.255 % for a 30 years fixed refinance conventional loan on a $350000.00 loan amount. The quote had $1400.00 in origination fee, $500.00 in appraisal fees and $1700.00 in lender credit. Loan officer was - -, he mentioned on the phone that this is a great deal for me as I was getting $1700.00 in lender credit to offset the cost. He asked me how much my house was possibly worth. Obviously, I am not at appraiser. He just asked me to guess, so I just told him - has it for - and - has it fo... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker March 10, 2016 - I was doing some phone shopping for the best refinance rate I could obtain. In preparation for my refinance, I had paid down/off credit cards in order to boost my FICO higher. Several lenders were able to give me a 'good faith estimate ' based on what I communicated my personal information to be ( i.e. FICO, income, DTI ratio, etc. ). One of the lenders I was talking with was Cardinal Financial. I was just about to formally proceed with another lender, when it was brought to my attention that Cardinal Financial had actually pulled my credit ( via - )! At no time did I authorize either verba... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker March 7, 2016 - Dear CFPB ... .My complaint is with Cardinal Financial Lending , - - - or Sebonic Financial ... - - ... after applying to this lender for refinancing a mortgage I decided to cancel the loan. The loan was not paid off and did not close. When looking at my bank statement, - I found they charged my account an " Expedited Payoff Service Fee '' without my permission on -/-/16 and -/-/16 ... $30.00 each time ... they could have gotten this info for free but because they " Expedited '' it I was charged $30.00. This was done without my permission and I am requesting a... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker December 23, 2015 - I applied for a mortgage on -, with a closing of -. I was assured by the lender, Cardinal Financial DBA Sebonic Mortgage, the date was easily achievable. I promptly submitted all documentation Cardinal requested. Late on Friday, -, after repeated phone calls and emails earlier in the week from my realtor, the selling realtor, and myself, the closing officer, - -, finally responded to me. She supplied a list of more documentation needed in order to close : proof my - pension would continue for 3+ years, a purchase contract addendum, the insurance quote for the home, and a larg... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker December 15, 2015 - I have been approved by Sebonic financial to purchase a home as my primary residential and based on the lender 's requirements I started searching and made an offer on a home, the offer got accepted and we have inspection contingency removed now after 19 days they first asked me for $470.00 for appraisal fee, after paying the appraisal fee they came up with a new requirement to provide 6 months of reserves of payment while they were aware of all my bank accounts and assets from the very beginning of pre approval process and they knew I can not provide 6 months of reserves. Now they disapprov... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker December 1, 2015 - I attempted to lower the current, 7 %, interest rate of my home by refinancing. I was contacted by Cardinal Financial Company to refinance my mortgage ( recorded ). I told the Cardinal representative about prior attempts to refinance and prior appraisal fees paid. I was NOT willing to pay for another appraisal. I also gave the Cardinal representative underwriting information that would be on my title search. I was trying to be as transparent as possible. This representative assured me that I should have NO problems acquiring refinancing. I subsequently paid the $470.00 for an appraisal. Afte... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker October 9, 2015 - I applied for a refinance mortgage on my single family home in which I reside. I have provided information parsimoniously requested of me for the past 4 months. I have been strung along on this process being required to increase my home insurance coverage to accomodate Sebonic Financial requirements. I have provided - appraisals demostrating I have well over 40 % equity in my home. When I began engaging with Sebonic Mortgage and Cardinal Financial process my credit rating was very good, I received this email in - from the Mortgage Representative - -, Finally! Thanks -. I just r... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker September 23, 2015 - After over 35 days, the underwritters at a Cardnial Financial subsidiary company Sebonic, starting asking me for documenets that they KNOW I do n't have since this would have been revealed in my original paperwork, such as - and over - in liquid funds. This was a waste of my valuable time and cost me additional interest charges on my current loan that I would not have had to pay if I had known upfront not to go with this loan. I am out the $450.00 ( appraisal ) + $2400.00 I would have saved going with another loan ( 2 months interest ). Additionally they not make themselves available... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker September 4, 2015 - RE : Cardinal Financial LPIn applying for a 30year FHA loan product the servicer deliberately delayed with processing and underwriting in and overcharged from the material GFE. The delay was blamed on inundated staff with overwhelming applications. reference : - Approval No. - LICENSE - providing all the needed paperwork they were non-responsive as this is how they can justify providing multiple rate-lock extensions and have complete disregard for the binding GFE. - ( attached ) does not reflect the origination fees supplied with the GFE. The GFE was charged multiple rate locks bec... |
Cardinal Financial Company, LP Mortgage application, originator, mortgage broker August 28, 2015 - I began shopping for mortgages and applied through several lenders. -, Sebonic Financial ( NMLS # - ), seemed to be a good online option. The broker, himself, was actually very pleasant to work with. However, as part of the application process, Sebonic requires a credit card to hold funds for an appraisal. I applied on - and received an email that an appraiser had been assigned on -. In that email it said that I needed, as the borrower, to schedule to have the appraisal done within ( 7 ) days. However by - the appraisal had been assigned and conducted, without my or my agent 's ... |