Cardinal Financial Company, LP Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Cardinal Financial Company, LP Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

I applied for a loan with Cardinal Financial. I was contacted by the loan officer - - who told me based on everything I was telling him and the documentation I provided him he was able to do the loan. I provided my paystubs and - the day he requested them. He told me I was approved and collected $450.00 for an appraisal. It was two weeks after the appraisal and - stopped returning my phone calls or responding to emails. Finally in a text message he told me I have been declined for the loan. That was the last time he replied or responded to any attempt I made to contact him. I feel he misrepresented the likelihood of being able to refinance my mortgage or does n't have enough experience with the guidelines to know if he can do a loan. I was told I was declined due to debt to income problems, but all my income was provided to him as soon as I applied for the loan on day -.

Cardinal Financial Company, LP customer in California
Dec 05, 2016

* Source: CFPB Complaint Database

Cardinal Financial Company, LP response to complaint:
Closed with explanation

Consumer disputes how Cardinal Financial Company, LP handled their complaint

Created with Highcharts 4.2.3Cardinal Financial Company, LPComplaint HistoryComplaints12/20131/20145/20148/201410/201411/20144/20155/20156/20158/20159/201510/201512/20153/20166/20169/201610/201611/201612/20161/20173/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Cardinal Financial Company, LPApplication, originator, mortgage broker15.8%65.8%13.2%2.6%2.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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