Cardinal Financial Company, LP Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Cardinal Financial Company, LP Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Georgia

I began shopping for mortgages and applied through several lenders. -, Sebonic Financial ( NMLS # - ), seemed to be a good online option. The broker, himself, was actually very pleasant to work with. However, as part of the application process, Sebonic requires a credit card to hold funds for an appraisal. I applied on - and received an email that an appraiser had been assigned on -. In that email it said that I needed, as the borrower, to schedule to have the appraisal done within ( 7 ) days. However by - the appraisal had been assigned and conducted, without my or my agent 's knowledge/authorization. It is also worth mentioning that I informed Sebonic the same day that I had signed with another lender, whether or not that 's a coincidence or not, I 'm not sure. Additionally, at no point had I signed an intent to proceed with Sebonic. I have since been charged as appraisal fee of $430.00 and told that is a non-refundable charge. I 'm not an expert in the mortgage process but this strikes me as a serious ethical issue requiring a refund of the appraisal fee immediately.

Cardinal Financial Company, LP customer in Georgia
Aug 28, 2015

* Source: CFPB Complaint Database

Cardinal Financial Company, LP response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Cardinal Financial Company, LPComplaint HistoryComplaints12/20131/20145/20148/201410/201411/20144/20155/20156/20158/20159/201510/201512/20153/20166/20169/201610/201611/201612/20161/20173/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Cardinal Financial Company, LPApplication, originator, mortgage broker15.8%65.8%13.2%2.6%2.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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